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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,380
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,363
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,383
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,869
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,781
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,252
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Unhappy Mail Box

    Hello My Mail Box is acting strange D: it used to work fine... but after i deleted the messages now all im getting only trades messages and i am not...

    Started by MrJagger, 12.05.12 21:42
    • Replies: 0
    • Views: 8,144
    12.05.12 21:42 Go to last post
  2. Lag

    Hi TSO support, The last month or so, lag has become more and more common in this game. Today I just lost a lot of troops because of this - when...

    Started by ArthurKing, 11.05.12 22:54
    lag
    • Replies: 0
    • Views: 14,954
    11.05.12 22:54 Go to last post
  3. chat window

    If i try and enlarge chat box and click the top, it grips it halfway down the chat box so if i move your mouse up i can enlarge box to such an...

    Started by dumb_and_dumber, 10.05.12 21:26
    • Replies: 9
    • Views: 125,145
    11.05.12 20:54 Go to last post
  4. Building licence

    I have just removed a hardwood cutter and a hardwood sawmill because i wanted to build them another place. Then i build the sawmill and want to build...

    Started by Fixerix, 11.05.12 16:29
    • Replies: 1
    • Views: 25,863
    11.05.12 17:05 Go to last post
  5. Cannot add resource from star menu

    Hi, I have gained 150 iron ores either with a quest or the explorer found it, I don't remember exactly. It appeared in the star menu as usual,...

    Started by Tunci, 07.05.12 19:08
    • Replies: 5
    • Views: 59,277
    11.05.12 16:36 Go to last post
  6. Unhappy Traveller family only adds 1 settler

    I had a few times today that adding a Traveller family added only 1 settler. Also in the Star menu, it said: traverller family and under 1. The first...

    Started by SnipperBE, 10.05.12 14:21
    1 settler, family, traveller
    • Replies: 1
    • Views: 34,709
    10.05.12 16:50 Go to last post
  7. Building upgrades - production stopped?

    Lots of discussion in chat recently about upgrading buildings. Seems a lot of people have noticed that the buildings stop producing while they're...

    Started by Cully, 26.04.12 11:36
    • Replies: 4
    • Views: 25,062
    10.05.12 14:28 Go to last post
  8. 2 attacking waves, same numer of enemy

    dear MOD! i found a bug: i attacked in two waves and it seems the two generals had the same number of the enemy proof first wave second...

    Started by Okoska, 10.05.12 12:59
    • Replies: 1
    • Views: 4,456
    10.05.12 14:19 Go to last post
  9. Question Access account from different computer

    Can I access the account from different computer / browser or I will have to set up new account? Please advice.

    Started by queenmia, 10.05.12 12:05
    • Replies: 1
    • Views: 8,760
    10.05.12 12:14 Go to last post
  10. Problem with building queue

    My building queue keeps cancelling my 3. build order, even that I have necessary building materials and licences. Anyone else experiencing this...

    Started by Hajuta, 10.05.12 08:03
    • Replies: 1
    • Views: 6,860
    10.05.12 08:07 Go to last post
  11. Thumbs down Daily Quest Received today, but no option to start it.. No Map

    I logged in this am to see a new daily quest flashing - Island of the pirates- the daily quest says complete this, but there is no option in the tab...

    Started by AlexD, 14.04.12 05:33
    2 Pages
    1 2
    • Replies: 15
    • Views: 47,707
    10.05.12 06:04 Go to last post
  12. started adventure and it did not show on my right hand side

    and now i cant start a new one and the old one is gone so can any one help as this realy anoying i mean i bean waiting for 3 days to do this and...

    Started by Morgy321, 08.05.12 16:10
    • Replies: 2
    • Views: 20,112
    09.05.12 17:03 Go to last post
  13. Building licences disappearing

    After placing a iron mine, it get placed on the map and appears in the building queue. But a couple of seconds later it disappears, from both the map...

    Started by Krisnda, 08.05.12 19:52
    • Replies: 3
    • Views: 15,660
    09.05.12 06:15 Go to last post
  14. Unable to be whispered

    I am currently unable to receive whispers from other players, when they reply to a whisper i've sent the get the server message that i am offline. ...

    Started by Scarman, 08.05.12 18:56
    • Replies: 0
    • Views: 24,871
    08.05.12 18:56 Go to last post
  15. LAGGING GAME :mad:

    :mad: did jost losse units again corse of lagging game consider to stop playing this game is to old to have all that lagg FIX IT

    Started by Bondeknolden, 08.05.12 18:33
    • Replies: 0
    • Views: 12,153
    08.05.12 18:33 Go to last post
  16. Friends not showing as online on actual "friends" tab

    Hi, i'm aware of the issue where guild members don't show as online. However, ever since i had the problems when my username was changed about 10...

    Started by CookTheCat, 08.05.12 15:12
    bug, cuddles, friends, not showing, sausages
    • Replies: 0
    • Views: 208,134
    08.05.12 15:12 Go to last post
  17. All eggs found

    Found all the eggs on last treasure hunt but it won't let me complete the quest.

    Started by kendris, 08.05.12 00:15
    • Replies: 0
    • Views: 5,083
    08.05.12 00:15 Go to last post
  18. Loosing building licenses?

    Hey, I seems to have spotted an issue which I am unsure if it is suppose to react in this way. I am queuing buildings to be built but decided that...

    Started by Ghetolobster, 07.05.12 22:42
    • Replies: 0
    • Views: 7,106
    07.05.12 22:42 Go to last post
  19. Can't see if my friends are online

    The green dot doesn't show when my guild friends are online.

    Started by Tofo, 07.05.12 19:54
    • Replies: 0
    • Views: 56,410
    07.05.12 19:54 Go to last post
  20. Unintended upgrade

    Hello there, I don't know if this is the right forum for this problem but anyway.So, here is the thing, I had my copper smelters paused and i was...

    Started by Rockmaster, 07.05.12 16:46
    • Replies: 2
    • Views: 10,342
    07.05.12 17:39 Go to last post

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