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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,563
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,917
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,368
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,573
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,523
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,309
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. 2 attacking waves, same numer of enemy

    dear MOD! i found a bug: i attacked in two waves and it seems the two generals had the same number of the enemy proof first wave second...

    Started by Okoska, 10.05.12 12:59
    • Replies: 1
    • Views: 4,439
    10.05.12 14:19 Go to last post
  2. Question Access account from different computer

    Can I access the account from different computer / browser or I will have to set up new account? Please advice.

    Started by queenmia, 10.05.12 12:05
    • Replies: 1
    • Views: 8,732
    10.05.12 12:14 Go to last post
  3. Problem with building queue

    My building queue keeps cancelling my 3. build order, even that I have necessary building materials and licences. Anyone else experiencing this...

    Started by Hajuta, 10.05.12 08:03
    • Replies: 1
    • Views: 6,815
    10.05.12 08:07 Go to last post
  4. Thumbs down Daily Quest Received today, but no option to start it.. No Map

    I logged in this am to see a new daily quest flashing - Island of the pirates- the daily quest says complete this, but there is no option in the tab...

    Started by AlexD, 14.04.12 05:33
    2 Pages
    1 2
    • Replies: 15
    • Views: 47,597
    10.05.12 06:04 Go to last post
  5. started adventure and it did not show on my right hand side

    and now i cant start a new one and the old one is gone so can any one help as this realy anoying i mean i bean waiting for 3 days to do this and...

    Started by Morgy321, 08.05.12 16:10
    • Replies: 2
    • Views: 20,071
    09.05.12 17:03 Go to last post
  6. Building licences disappearing

    After placing a iron mine, it get placed on the map and appears in the building queue. But a couple of seconds later it disappears, from both the map...

    Started by Krisnda, 08.05.12 19:52
    • Replies: 3
    • Views: 15,623
    09.05.12 06:15 Go to last post
  7. Unable to be whispered

    I am currently unable to receive whispers from other players, when they reply to a whisper i've sent the get the server message that i am offline. ...

    Started by Scarman, 08.05.12 18:56
    • Replies: 0
    • Views: 24,380
    08.05.12 18:56 Go to last post
  8. LAGGING GAME :mad:

    :mad: did jost losse units again corse of lagging game consider to stop playing this game is to old to have all that lagg FIX IT

    Started by Bondeknolden, 08.05.12 18:33
    • Replies: 0
    • Views: 12,137
    08.05.12 18:33 Go to last post
  9. Friends not showing as online on actual "friends" tab

    Hi, i'm aware of the issue where guild members don't show as online. However, ever since i had the problems when my username was changed about 10...

    Started by CookTheCat, 08.05.12 15:12
    bug, cuddles, friends, not showing, sausages
    • Replies: 0
    • Views: 207,929
    08.05.12 15:12 Go to last post
  10. All eggs found

    Found all the eggs on last treasure hunt but it won't let me complete the quest.

    Started by kendris, 08.05.12 00:15
    • Replies: 0
    • Views: 5,030
    08.05.12 00:15 Go to last post
  11. Loosing building licenses?

    Hey, I seems to have spotted an issue which I am unsure if it is suppose to react in this way. I am queuing buildings to be built but decided that...

    Started by Ghetolobster, 07.05.12 22:42
    • Replies: 0
    • Views: 7,001
    07.05.12 22:42 Go to last post
  12. Can't see if my friends are online

    The green dot doesn't show when my guild friends are online.

    Started by Tofo, 07.05.12 19:54
    • Replies: 0
    • Views: 56,205
    07.05.12 19:54 Go to last post
  13. Unintended upgrade

    Hello there, I don't know if this is the right forum for this problem but anyway.So, here is the thing, I had my copper smelters paused and i was...

    Started by Rockmaster, 07.05.12 16:46
    • Replies: 2
    • Views: 10,304
    07.05.12 17:39 Go to last post
  14. Connection issues

    Anyone else having issues logging in atm?

    Started by PieCaptain, 04.05.12 22:20
    5 Pages
    1 2 3 ... 5
    • Replies: 42
    • Views: 58,058
    07.05.12 12:00 Go to last post
  15. lost building license

    good morning I had asked on 19-04-2012 where the 10 licenses and till today nothing more remained was heard and seen again and now there is 1 license...

    Started by heinwe, 07.05.12 10:15
    • Replies: 1
    • Views: 11,600
    07.05.12 11:04 Go to last post
  16. Counterfeit Certificate didn't work!

    Ok, last night a fellow guild member spent 400 coins on a counterfeit guild membership to open up a slot for a new member, her applied to the guild...

    Started by Goatsmasher, 07.05.12 06:57
    • Replies: 3
    • Views: 11,107
    07.05.12 09:25 Go to last post
  17. No bandits left?

    Is this what should happen? General returned injured, no battle report send? kr, Lew

    Started by LewZ0r, 06.05.12 19:25
    • Replies: 2
    • Views: 3,633
    07.05.12 08:08 Go to last post
  18. 2 buildings building at the same time

    I discovered that if the bulding is waiting to build because you have not enough resources and you add one more building in the list or two and than...

    Started by Spriidiitis, 06.05.12 22:37
    • Replies: 1
    • Views: 13,272
    06.05.12 22:51 Go to last post
  19. didnt receive gems and no response of support

    hi, i bought some gems but i still get anything and my paysafecard says its transferred. I ticketed support 2 times hope someone will handle it....

    Started by Scandalouz, 03.05.12 11:40
    2 Pages
    1 2
    • Replies: 14
    • Views: 14,920
    06.05.12 22:48 Go to last post
  20. Can't find friend

    Hi guys, I'm pretty new to this fantastic game. I found an unpleasant problem... before I'll contact support I'd like to ask here. Could there be...

    Started by SharxCZ, 05.05.12 15:44
    • Replies: 2
    • Views: 30,293
    06.05.12 19:31 Go to last post

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