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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 153
    • Views: 3,381
    Lobodlak
    Today 07:01 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Angry Pinewood cutters are scammers!

    Hi guys, it seems pinewood cutters level 3 are broken. They are giving same income as level 2. Here is my calculation file. Please check this.

    Started by nuub2k, 11.05.12 19:55
    • Replies: 6
    • Views: 62,094
    Coelwulf
    14.05.12 17:57 Go to last post

  2. Could you please fix the Recycling manufactory so they actually work?

    As title says could you fix the Recycling manufactory, as it seems it still uses lumber just as if placing a coal cooking plant despite the fact it...

    Started by Drakenmore, 12.05.12 16:06
    • Replies: 4
    • Views: 28,847
    BB_Azariel
    14.05.12 09:41 Go to last post

  3. connection failed

    I'm at level 16 of the tutorial and now I can't connect to the game. I've conquerred sector 8 last night and this morning I wanted continuing to...

    Started by Kalie, 01.12.11 08:51
    4 Pages •
    1 2 3 ... 4
    • Replies: 35
    • Views: 226,024
    BB_Azariel
    14.05.12 09:38 Go to last post

  4. Buffing friends

    Today when buffing friends buildings I have seen buffs disappear out of my star menu without them being used. As an example, I went to buff someone's...

    Started by Roachub, 14.05.12 02:19
    • Replies: 0
    • Views: 16,106
    Roachub
    14.05.12 02:19 Go to last post

  5. Fish Quest bug

    Hi I advised another player to post here as he has found a bug. He cannot log into the forums though, so he sent me the following: [21:01]...

    Started by Roachub, 13.05.12 21:06
    • Replies: 0
    • Views: 5,635
    Roachub
    13.05.12 21:06 Go to last post

  6. Visit from a friend and having a new guild tag

    This has happened to me twice and to someone else when i was visiting. Someone from another guild visits your land and suddenly your friends bar is...

    Started by Lohet, 13.05.12 18:55
    • Replies: 1
    • Views: 4,838
    PennyUK
    13.05.12 18:59 Go to last post

  7. Bug- news letter

    I still can't sign up for news letter reports error?:(

    Started by Dragonman92, 13.05.12 08:40
    • Replies: 0
    • Views: 12,649
    Dragonman92
    13.05.12 08:40 Go to last post

  8. Unhappy Mail Box

    Hello My Mail Box is acting strange D: it used to work fine... but after i deleted the messages now all im getting only trades messages and i am not...

    Started by MrJagger, 12.05.12 22:42
    • Replies: 0
    • Views: 8,914
    MrJagger
    12.05.12 22:42 Go to last post

  9. Lag

    Hi TSO support, The last month or so, lag has become more and more common in this game. Today I just lost a lot of troops because of this - when...

    Started by ArthurKing, 11.05.12 23:54
    lag
    • Replies: 0
    • Views: 15,010
    ArthurKing
    11.05.12 23:54 Go to last post

  10. chat window

    If i try and enlarge chat box and click the top, it grips it halfway down the chat box so if i move your mouse up i can enlarge box to such an...

    Started by dumb_and_dumber, 10.05.12 22:26
    chat box problem 3 Attachment(s)
    • Replies: 9
    • Views: 125,293
    Katastruzas
    11.05.12 21:54 Go to last post

  11. Building licence

    I have just removed a hardwood cutter and a hardwood sawmill because i wanted to build them another place. Then i build the sawmill and want to build...

    Started by Fixerix, 11.05.12 17:29
    • Replies: 1
    • Views: 26,639
    Nukar
    11.05.12 18:05 Go to last post

  12. Cannot add resource from star menu

    Hi, I have gained 150 iron ores either with a quest or the explorer found it, I don't remember exactly. It appeared in the star menu as usual,...

    Started by Tunci, 07.05.12 20:08
    • Replies: 5
    • Views: 59,416
    Tunci
    11.05.12 17:36 Go to last post

  13. Unhappy Traveller family only adds 1 settler

    I had a few times today that adding a Traveller family added only 1 settler. Also in the Star menu, it said: traverller family and under 1. The first...

    Started by SnipperBE, 10.05.12 15:21
    1 settler, family, traveller
    • Replies: 1
    • Views: 37,052
    Nukar
    10.05.12 17:50 Go to last post

  14. Building upgrades - production stopped?

    Lots of discussion in chat recently about upgrading buildings. Seems a lot of people have noticed that the buildings stop producing while they're...

    Started by Cully, 26.04.12 12:36
    • Replies: 4
    • Views: 25,139
    Gromobran
    10.05.12 15:28 Go to last post

  15. 2 attacking waves, same numer of enemy

    dear MOD! i found a bug: i attacked in two waves and it seems the two generals had the same number of the enemy proof first wave second...

    Started by Okoska, 10.05.12 13:59
    • Replies: 1
    • Views: 4,518
    BB_Azariel
    10.05.12 15:19 Go to last post

  16. Question Access account from different computer

    Can I access the account from different computer / browser or I will have to set up new account? Please advice.

    Started by queenmia, 10.05.12 13:05
    • Replies: 1
    • Views: 8,816
    hades8840
    10.05.12 13:14 Go to last post

  17. Problem with building queue

    My building queue keeps cancelling my 3. build order, even that I have necessary building materials and licences. Anyone else experiencing this...

    Started by Hajuta, 10.05.12 09:03
    • Replies: 1
    • Views: 6,966
    Nukar
    10.05.12 09:07 Go to last post

  18. Thumbs down Daily Quest Received today, but no option to start it.. No Map

    I logged in this am to see a new daily quest flashing - Island of the pirates- the daily quest says complete this, but there is no option in the tab...

    Started by AlexD, 14.04.12 06:33
    2 Pages •
    1 2
    • Replies: 15
    • Views: 48,047
    BigBuddha
    10.05.12 07:04 Go to last post

  19. started adventure and it did not show on my right hand side

    and now i cant start a new one and the old one is gone so can any one help as this realy anoying i mean i bean waiting for 3 days to do this and...

    Started by Morgy321, 08.05.12 17:10
    • Replies: 2
    • Views: 20,185
    Polymer
    09.05.12 18:03 Go to last post

  20. Building licences disappearing

    After placing a iron mine, it get placed on the map and appears in the building queue. But a couple of seconds later it disappears, from both the map...

    Started by DeletedUser(488354), 08.05.12 20:52
    • Replies: 3
    • Views: 15,721
    Qualan
    09.05.12 07:15 Go to last post
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