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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Unable to be whispered

    I am currently unable to receive whispers from other players, when they reply to a whisper i've sent the get the server message that i am offline. ...

    Started by Scarman, 08.05.12 19:56
    • Replies: 0
    • Views: 26,443
    Scarman
    08.05.12 19:56 Go to last post

  2. LAGGING GAME :mad:

    :mad: did jost losse units again corse of lagging game consider to stop playing this game is to old to have all that lagg FIX IT

    Started by Bondeknolden, 08.05.12 19:33
    • Replies: 0
    • Views: 12,222
    Bondeknolden
    08.05.12 19:33 Go to last post

  3. Friends not showing as online on actual "friends" tab

    Hi, i'm aware of the issue where guild members don't show as online. However, ever since i had the problems when my username was changed about 10...

    Started by CookTheCat, 08.05.12 16:12
    bug, cuddles, friends, not showing, sausages
    • Replies: 0
    • Views: 208,580
    CookTheCat
    08.05.12 16:12 Go to last post

  4. All eggs found

    Found all the eggs on last treasure hunt but it won't let me complete the quest.

    Started by kendris, 08.05.12 01:15
    • Replies: 0
    • Views: 5,191
    kendris
    08.05.12 01:15 Go to last post

  5. Loosing building licenses?

    Hey, I seems to have spotted an issue which I am unsure if it is suppose to react in this way. I am queuing buildings to be built but decided that...

    Started by Ghetolobster, 07.05.12 23:42
    • Replies: 0
    • Views: 7,450
    Ghetolobster
    07.05.12 23:42 Go to last post

  6. Can't see if my friends are online

    The green dot doesn't show when my guild friends are online.

    Started by Tofo, 07.05.12 20:54
    • Replies: 0
    • Views: 56,974
    Tofo
    07.05.12 20:54 Go to last post

  7. Unintended upgrade

    Hello there, I don't know if this is the right forum for this problem but anyway.So, here is the thing, I had my copper smelters paused and i was...

    Started by Rockmaster, 07.05.12 17:46
    • Replies: 2
    • Views: 10,423
    Rockmaster
    07.05.12 18:39 Go to last post

  8. Connection issues

    Anyone else having issues logging in atm?

    Started by PieCaptain, 04.05.12 23:20
    5 Pages •
    1 2 3 ... 5
    • Replies: 42
    • Views: 59,948
    Gravekeeper
    07.05.12 13:00 Go to last post

  9. lost building license

    good morning I had asked on 19-04-2012 where the 10 licenses and till today nothing more remained was heard and seen again and now there is 1 license...

    Started by heinwe, 07.05.12 11:15
    • Replies: 1
    • Views: 11,838
    Gravekeeper
    07.05.12 12:04 Go to last post

  10. Counterfeit Certificate didn't work!

    Ok, last night a fellow guild member spent 400 coins on a counterfeit guild membership to open up a slot for a new member, her applied to the guild...

    Started by Goatsmasher, 07.05.12 07:57
    • Replies: 3
    • Views: 11,217
    Goatsmasher
    07.05.12 10:25 Go to last post

  11. No bandits left?

    Is this what should happen? General returned injured, no battle report send? kr, Lew

    Started by LewZ0r, 06.05.12 20:25
    • Replies: 2
    • Views: 3,699
    LewZ0r
    07.05.12 09:08 Go to last post

  12. 2 buildings building at the same time

    I discovered that if the bulding is waiting to build because you have not enough resources and you add one more building in the list or two and than...

    Started by Spriidiitis, 06.05.12 23:37
    1 Attachment(s)
    • Replies: 1
    • Views: 13,339
    Tierarzt
    06.05.12 23:51 Go to last post

  13. didnt receive gems and no response of support

    hi, i bought some gems but i still get anything and my paysafecard says its transferred. I ticketed support 2 times hope someone will handle it....

    Started by Scandalouz, 03.05.12 12:40
    2 Pages •
    1 2
    • Replies: 14
    • Views: 17,979
    Tierarzt
    06.05.12 23:48 Go to last post

  14. Can't find friend

    Hi guys, I'm pretty new to this fantastic game. I found an unpleasant problem... before I'll contact support I'd like to ask here. Could there be...

    Started by SharxCZ, 05.05.12 16:44
    • Replies: 2
    • Views: 30,456
    Tierarzt
    06.05.12 20:31 Go to last post

  15. Thenical bugs by Crikke

    Dear Sir/madam, Maybe this is a boring list not all are technical and bugs but i can keep on going for ages : 1. Chat window is fixed and...

    Started by CrikkeBelleVue, 06.05.12 14:35
    • Replies: 1
    • Views: 18,342
    Lilibet
    06.05.12 14:46 Go to last post

  16. game just sits at the beta loading screen after selecting play now.

    started playing the game tutorials and got as far as having to build the fisherman's hut when the screen went dark and i could not select anything. ...

    Started by DeletedUser(490422), 06.05.12 11:51
    • Replies: 1
    • Views: 44,342
    dnarag1m
    06.05.12 12:09 Go to last post

  17. Not possible to play quest

    Hi, I can't play the quest: eastereggs in the mountains. I can only finish it with 95 gems. No button to enter the map. Does someone know what's...

    Started by Vydee, 06.05.12 09:26
    • Replies: 1
    • Views: 9,169
    Vydee
    06.05.12 09:53 Go to last post

  18. missing troops

    just returned to my home island from an adventure and 90% of my troops are missing!! when on the adventure i leave the sliders at zero so that i can...

    Started by Aerys_TarGaryen, 06.05.12 00:23
    • Replies: 2
    • Views: 15,433
    Aerys_TarGaryen
    06.05.12 01:11 Go to last post

  19. Angry missing troops also

    i've lost 141 cav somewhere, i had 200 and done all the easy camps, no cav losses, i took them out to change to longbows for the final camp on...

    Started by FredFlintstone, 06.05.12 00:37
    • Replies: 0
    • Views: 11,416
    FredFlintstone
    06.05.12 00:37 Go to last post

  20. Cant build Army

    I have 28 free settlers. I have 114 bronze swords. I have 171 bows. I have 345 brew. But i still cannot raise an army. The slider says 4/4 and...

    Started by Flickwick, 05.05.12 12:44
    • Replies: 2
    • Views: 13,784
    Flickwick
    05.05.12 13:05 Go to last post
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