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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  2. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,684
    BB_Saqui
    27.07.17 15:21 Go to last post

  3. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 789,312
    Reapertje
    26.12.20 06:44 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,669
    Urd123
    13.01.22 17:09 Go to last post

  5. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,386,474
    topgearfan
    18.08.23 10:52 Go to last post

  6. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 159,746
    BB_Trafffer
    08.11.23 11:58 Go to last post

  7. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,674
    topgearfan
    13.11.23 03:13 Go to last post

  1. Football Finals

    The Finals do not start. Message telling that I have first to finish the Semi Finals : the Semi Finals are done and are no more available. So, I...

    Started by Dieu-le-Gros, 06.07.21 08:30
    • Replies: 2
    • Views: 1,221
    Dieu-le-Gros
    06.07.21 11:27 Go to last post

  2. Sick of it taking forever to load

    Waste of time.

    Started by DSTEEL, 02.07.21 22:33
    • Replies: 9
    • Views: 1,761
    Norton_C
    08.07.21 10:45 Go to last post

  3. "The Finals" adventure missing

    I started the adventure named "The Finals" and had to cancel it to start another adventure. When I canceled it, it said that it would return to my...

    Started by KingofPersia, 08.07.21 14:47
    • Replies: 3
    • Views: 824
    Ierdnaic
    10.07.21 12:48 Go to last post

  4. Account problem

    Hi i was just wondering if someone can help me i didnt play the game for a couple of years now, today i tried logging in and all my progress in game...

    Started by Saintforever, 10.07.21 09:13
    • Replies: 1
    • Views: 539
    Urd123
    11.07.21 09:33 Go to last post

  5. Prem gone

    During the event, we were given 3 days of prem. I had that prior to that about 1 month left of prem, but after I used those 3 days, its all gone....

    Started by Father_Mickypoo, 13.07.21 13:19
    • Replies: 1
    • Views: 717
    Nogbad
    17.07.21 02:06 Go to last post

  6. Unhappy Timing issue with Scoutpost and observatory

    I used Travel guides and a Star chart at 14:00 for a Woody run, on completing the 3rd Woody at 15:47 I found both had run out 13 mins before they was...

    Started by DorotheusII, 11.07.21 14:58
    • Replies: 1
    • Views: 615
    Drood
    17.07.21 03:43 Go to last post

  7. My game has gone back to level 1

    At the weekend my game decided to go back to level 1 from level 64 and my username got changed to new settler.. My level 64 game is still there...

    Started by newsettlr, 08.07.21 05:40
    2 Pages •
    1 2
    • Replies: 14
    • Views: 13,410
    settleronline50
    17.07.21 10:06 Go to last post

  8. game freeses on antemting log in

    to night i cant seem to get in to the game i tryed like 10 times same problem evry time i try as soon as the furst page starts to load the game...

    Started by Lifi, 17.07.21 20:58
    • Replies: 1
    • Views: 774
    Qualan
    18.07.21 15:35 Go to last post

  9. Lightbulb Unity UI - Mail Window

    When deleting or accepting mails the mail line goes blank and mail further down the list does not move up to take the now empty space. Refreshing...

    Started by WildWizard, 20.07.21 10:20
    • Replies: 0
    • Views: 667
    WildWizard
    20.07.21 10:20 Go to last post

  10. Unity UI - Island zoom & scrolling

    Can not zoom out to see the entire island (limited to around 2 sectors) Also scrolling reveals that data is not cached locally and must be...

    Started by WildWizard, 20.07.21 10:25
    • Replies: 0
    • Views: 648
    WildWizard
    20.07.21 10:25 Go to last post

  11. Lightbulb Unity UI - Buildings that upgrade via achivements

    Buildings that upgrade via achievements are now all flashing to say they have an upgrade available, they are all maxed out. Also Easter Basket...

    Started by WildWizard, 20.07.21 10:30
    • Replies: 0
    • Views: 791
    WildWizard
    20.07.21 10:30 Go to last post

  12. Unity Unplayable

    Hi, Today version is completely messed up.. please revert. It's completely unplayable... Takes seconds to open star menu, explorer menu and so...

    Started by UsUe, 20.07.21 10:24
    • Replies: 2
    • Views: 855
    BB_Trafffer
    20.07.21 11:14 Go to last post

  13. Star Menu doesn't close on selecting item

    The star menu (as per test) doesn't close automatically upon selecting a specialist but doesn't function either. It should either close upon...

    Started by Kistelek, 20.07.21 11:19
    • Replies: 0
    • Views: 698
    Kistelek
    20.07.21 11:19 Go to last post

  14. Window Zoom Still broken

    I still can't (as per test) zoom out to view entire island.

    Started by Kistelek, 20.07.21 11:24
    • Replies: 0
    • Views: 944
    Kistelek
    20.07.21 11:24 Go to last post

  15. Bugs on live server

    Most reported here ( unity testserver ) : https://forum.thesettlersonline.com/forums/312-Bug-Reports

    Started by Wakky, 20.07.21 11:53
    • Replies: 0
    • Views: 614
    Wakky
    20.07.21 11:53 Go to last post

  16. Unplayable..

    Apart from taking Minutes to load your island. it then just LAGS the whole time and you cant actually do anything, not even chat. More testing...

    Started by Sixxon, 20.07.21 12:29
    • Replies: 0
    • Views: 456
    Sixxon
    20.07.21 12:29 Go to last post

  17. Lightbulb Unity UI - Guild Window

    On the main Guild window the Guild description box does not support multiple lines of text, where the description contains multiple lines they are...

    Started by WildWizard, 20.07.21 10:22
    • Replies: 3
    • Views: 1,207
    lordloocan
    20.07.21 12:32 Go to last post

  18. Frontpage bug

    The Download game button still takes us to the download client page. it's supposed to take us to the download slim client page. Could it be that...

    Started by DorotheusII, 20.07.21 13:27
    • Replies: 0
    • Views: 703
    DorotheusII
    20.07.21 13:27 Go to last post

  19. Text sharpness randomly fluctuating on buildings

    I have three buildings upgrading next to each other. The 0% that is visible on all three is sometimes completely white with blurry undefined edges....

    Started by KaDargo, 20.07.21 14:02
    • Replies: 0
    • Views: 896
    KaDargo
    20.07.21 14:02 Go to last post

  20. Unity Issues Overview

    Excelsior - Flickers when animation starts and animation doens't fully work. Mail - Doesn't always appear in the outbox. - Once the mail is...

    Started by samacer, 20.07.21 14:21
    • Replies: 0
    • Views: 579
    samacer
    20.07.21 14:21 Go to last post
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