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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,805
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 156,170
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,379,538
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 169,796
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 782,397
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 185,624
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Cannot log in

    Well, whatever was or wasn't done in the overnight maintenance, something seems to be going wrong. On logging in this morning I was unable to connect...

    Started by Lymond, 29.03.12 08:00
    • Replies: 2
    • Views: 3,651
    crazy_jock
    30.03.12 10:23 Go to last post

  2. Old Friends bugged?

    I just did Old Friends and 2 really annoying things happened. I'm pretty sure one of them was a bug but I don't know about the other. I attack a...

    Started by Nickinoob, 29.03.12 16:05
    • Replies: 1
    • Views: 15,449
    Nickinoob
    29.03.12 21:53 Go to last post

  3. Cannot Sign in... Press OK to refresh your client

    Hi Since last night's maintenance I cannot sign in, the game loads - gives me the tip of the day then up pops the server call failed banner and a...

    Started by dopeyngrumpy, 29.03.12 08:00
    4 Pages •
    1 2 3 ... 4
    • Replies: 32
    • Views: 234,239
    iLegion
    29.03.12 20:25 Go to last post

  4. Unhappy Download Flash....

    I have downloaded the flash and I still get the same message - can't log in... :confused:

    Started by Cinders, 29.03.12 17:53
    • Replies: 3
    • Views: 10,565
    Cinders
    29.03.12 19:01 Go to last post

  5. Connection failed

    Hi I'm trying to connect and what I'm getting is We regret that the connection to the "The Settlers Online" server failed. Please try to...

    Started by MajorPrat, 29.03.12 10:22
    • Replies: 1
    • Views: 13,839
    BB_Azariel
    29.03.12 10:26 Go to last post

  6. help

    help i cant get into my city

    Started by madeira69, 29.03.12 09:33
    • Replies: 1
    • Views: 3,559
    Nooberix
    29.03.12 09:35 Go to last post

  7. No answer on support ticket?

    Hi! First of all Thanks for a really good game, it take up too much of my time nowadays. :D I sent a support ticket 10 days ago...

    Started by Mifa, 29.03.12 08:52
    no support
    • Replies: 1
    • Views: 5,052
    BB_Azariel
    29.03.12 08:57 Go to last post

  8. Angry gems

    i have payed for gems but did not recive them

    Started by driverke, 27.03.12 23:07
    • Replies: 3
    • Views: 30,585
    BB_Azariel
    29.03.12 08:38 Go to last post

  9. right mouse click

    Hi, I have some problems with the right mouse button. If I click on the right mouse button I get a list of printing, settings you know very...

    Started by ijzerehertog, 29.03.12 08:22
    • Replies: 0
    • Views: 7,531
    ijzerehertog
    29.03.12 08:22 Go to last post

  10. How can I see who's online?

    It seems I can only see my friends who are online by a green icon over the avatar, but not in my guild list? Is that a bug and be fixed soon or what?

    Started by Taija, 28.03.12 13:16
    • Replies: 2
    • Views: 7,429
    PSYKODK
    28.03.12 14:10 Go to last post

  11. Can't see friends or guildies online

    Even tho my mates are online playing, it doesn't show them online at their avatar in the bottom bar. Or am I the only one with this problem since...

    Started by PSYKODK, 25.03.12 10:14
    • Replies: 3
    • Views: 10,204
    PSYKODK
    28.03.12 14:06 Go to last post

  12. Unhappy Upgrading bug

    I upgraded my marble mine and accidentally clicked twice on it, because at first it didn't seem to upgrade (I was wrong). I losed twice as much as...

    Started by Taija, 28.03.12 13:12
    • Replies: 0
    • Views: 7,245
    Taija
    28.03.12 13:12 Go to last post

  13. Lusing the server

    I can max be online in a short time before I get told that I lose the server Before I get customs att I lost the server and when I press ok I'll end...

    Started by thjaa, 16.03.12 20:19
    2 Pages •
    1 2
    • Replies: 12
    • Views: 26,117
    Twodogs
    27.03.12 23:59 Go to last post

  14. Lost last building license

    Built a coal mine with my last building license. Upgraded the mine once. No problem. Upgraded the mine a second time. But time didn't the...

    Started by Battenberg, 15.03.12 18:07
    bug, building, license
    • Replies: 1
    • Views: 13,300
    Pdor
    27.03.12 22:04 Go to last post

  15. Water in well decreasing: but no settler/worker

    I built a few wells even though I was at my max settler count, knowing that when my other wells ran out, the new wells would be populated by those...

    Started by Gerontius, 23.03.12 12:40
    • Replies: 2
    • Views: 6,872
    Gerontius
    27.03.12 12:26 Go to last post

  16. can't add a friend

    hoi i can't add a friend for trade please help i klikt on him and than i waith it but no now friend was added

    Started by heinwe, 27.03.12 07:50
    • Replies: 0
    • Views: 5,063
    heinwe
    27.03.12 07:50 Go to last post

  17. Bug report

    If in tutorial mode the end of the quest is not accepted with the OK button but the window is closed (X), than new quest commence, but the next level...

    Started by Hagar24, 26.03.12 21:00
    bug, level 3, stuck, tutorial
    • Replies: 0
    • Views: 19,920
    Hagar24
    26.03.12 21:00 Go to last post

  18. Question change my server

    May i change my server from Newfoundland to northisle？ Because my friends are all in northisle. I have in Newfoundland is boring. I hope to play...

    Started by magicmaster, 04.02.12 08:57
    • Replies: 4
    • Views: 14,380
    BB_Azariel
    26.03.12 13:35 Go to last post

  19. Found a typo on a tutorial screen (screenshot posted)

    Hi people, I suddenly noticed that a type is visible on one of the tutorial quests I found it at when I wanted to start on the other world, here...

    Started by TSO_Louisa, 25.03.12 18:26
    1 Attachment(s)
    • Replies: 0
    • Views: 3,446
    TSO_Louisa
    25.03.12 18:26 Go to last post

  20. Thumbs down Chat server login failed?

    I was talking in general chat and suddenly i lost connection to the chat server, so i reload the page and it still says connection failed. I didnt...

    Started by Dolby3d, 25.03.12 17:44
    • Replies: 0
    • Views: 9,664
    Dolby3d
    25.03.12 17:44 Go to last post
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