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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,551
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 158,966
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,385,049
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,307
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 788,007
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,440
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Problem whet bay gems

    whot can i do to get the to stop som time i use meny hures to bay gems an som time i dunt bay becors of the problem

    Started by thjaa, 11.03.12 20:35
    • Replies: 1
    • Views: 3,671
    Scrooge
    11.03.12 20:56 Go to last post

  2. Trade Channel disappeared

    Hi, Help. My Trade channel has disappeared. I can no longer trade with other players and this is affecting my online gaming experience. I hope...

    Started by Emurock, 11.03.12 13:07
    • Replies: 1
    • Views: 8,099
    Devad
    11.03.12 15:36 Go to last post

  3. Unhappy lost connection to the server

    after log-in, the game lost connection to the server every 5 minutes, is there any solution to this problem?

    Started by somjuke, 11.03.12 12:51
    • Replies: 0
    • Views: 16,974
    somjuke
    11.03.12 12:51 Go to last post

  4. Unhappy Maintenance

    I stil can't play,what is happening ? Grtz to all Annubis

    Started by Annubis, 10.03.12 16:43
    • Replies: 1
    • Views: 4,959
    Nooberix
    11.03.12 00:28 Go to last post

  5. News page still showing Maintainence

    The Main page from where I usually log in still shows Maintaince so I though okay this is still going on . 20 hours later now I went to the support...

    Started by Nooberix, 09.03.12 08:16
    • Replies: 4
    • Views: 12,675
    Nooberix
    11.03.12 00:26 Go to last post

  6. Exclamation error in paymente moneybookers

    Erro Fechar Pedimos desculpa, mas o seu pagamento foi recusado. Se acredita isto ser um erro, queira contactar-nos. this error is in payment...

    Started by SmyleBR, 10.03.12 03:06
    • Replies: 1
    • Views: 3,524
    Qualan
    10.03.12 03:34 Go to last post

  7. Firefox, forums access

    hi Can anyone help with this one pls. Since the Thursday update, when I access the TSO forums with Firefox, I still get the maintence message...

    Started by DaveyDent, 09.03.12 15:06
    • Replies: 1
    • Views: 8,659
    DaveyDent
    09.03.12 15:17 Go to last post

  8. Misleading information on firwoodcutter lvl 2.

    Fir woodcutter says that u cut one tree and get 2 fir wood out of that. Thats wrong, it should say u cut 2 trees.

    Started by Torden, 09.03.12 13:44
    • Replies: 3
    • Views: 4,832
    BB_Azariel
    09.03.12 15:10 Go to last post

  9. Traded goods disappeared?

    Got 100 iron swords in a trade with a fellow player, but i never got them. The message read; the following resourses will be added to your warehouse....

    Started by tjofrasse, 08.03.12 16:34
    • Replies: 1
    • Views: 4,579
    LadyAnnie
    09.03.12 11:49 Go to last post

  10. So Server Down....And I Pay The Price?

    Hello, Your servers were unavailable yesterday and I was not able to log in. I have a life and need to go to bed sooner or later and cannot beat...

    Started by Amaging, 07.03.12 22:24
    • Replies: 2
    • Views: 42,226
    Amaging
    09.03.12 01:32 Go to last post

  11. Bugged location

    http://oi44.tinypic.com/1zgte6f.jpg In this location (in the picture) when you build building - the building doesnt working. There is a n/a status...

    Started by BattleOverlord, 21.02.12 21:01
    • Replies: 3
    • Views: 12,033
    Barragh
    08.03.12 21:55 Go to last post

  12. cant get in to the game

    i cant com in to the game the com no OK botten

    Started by thjaa, 08.03.12 17:44
    • Replies: 1
    • Views: 2,779
    Reddragonz
    08.03.12 17:47 Go to last post

  13. Problem loading the game

    I can't load the game anymore. Everytime I try to start it, I'll get a flashing screen (mostly white). I've got this problem a few times a day, but...

    Started by THEDARKEST, 24.02.12 08:54
    1 Attachment(s)
    • Replies: 7
    • Views: 15,341
    THEDARKEST
    08.03.12 17:33 Go to last post

  14. Question my bakery always missing settlers

    my bakery always missing settlers but unemployed settlers > 1 please help me

    Started by si-fon, 08.03.12 04:09
    • Replies: 2
    • Views: 11,423
    Dilbe
    08.03.12 12:38 Go to last post

  15. bought item in the shop

    I recently bought a few coal mine enhancements in the shop. i only got half of em but paid with ems for all of em.. 4 was lost. somwhere. anyway i...

    Started by Widowmakker, 08.03.12 11:57
    • Replies: 1
    • Views: 6,395
    Nukar
    08.03.12 12:02 Go to last post

  16. Firefox can't establish a connection to the server at w02bb01.thesettlersonline.com.

    I am getting this error.. why I just started playing?? do you expect people to pay for a product that doesn't work?

    Started by GLaDOS, 12.01.12 08:09
    2 Pages •
    1 2
    • Replies: 14
    • Views: 15,034
    Qualan
    08.03.12 11:49 Go to last post

  17. Disappearing fields

    WhenI logged in yesterday morning I appeared to have lost 15 of my fields. they were not exhausted, they just didnt exist. I thought this kind of...

    Started by buustagasket, 05.03.12 20:48
    • Replies: 3
    • Views: 4,367
    buustagasket
    07.03.12 18:28 Go to last post

  18. Get mail alerts, but no mails.

    Win 7 / Firefox / Latest flash I sell a lot on the market, but not today. Put up an offer as usual, and have gotten 4 mail alerts (You have new...

    Started by Angua_Whisper, 07.03.12 15:34
    • Replies: 0
    • Views: 3,529
    Angua_Whisper
    07.03.12 15:34 Go to last post

  19. Trade disapaeared becsaue not enought storage

    hello i traded 400 marble for 400 hard wood, i didnt have enough storage for all the hardwood and i lost 200 hardwood !!! it did not appear in the...

    Started by AlexD, 26.12.11 09:25
    • Replies: 3
    • Views: 3,840
    LazyFruitbat
    07.03.12 15:20 Go to last post

  20. Woodcutter has a floating pixel carring a log

    The woodcutter has a floating pixel above the end of the log when carring the log to the warehouse.

    Started by hadix, 07.03.12 13:42
    • Replies: 0
    • Views: 7,972
    hadix
    07.03.12 13:42 Go to last post
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