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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 159
    • Views: 3,381
    Mendosino
    Today 16:51 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. No answer on support ticket?

    Hi! First of all Thanks for a really good game, it take up too much of my time nowadays. :D I sent a support ticket 10 days ago...

    Started by Mifa, 29.03.12 09:52
    no support
    • Replies: 1
    • Views: 9,032
    BB_Azariel
    29.03.12 09:57 Go to last post

  2. Angry gems

    i have payed for gems but did not recive them

    Started by driverke, 28.03.12 00:07
    • Replies: 3
    • Views: 36,588
    BB_Azariel
    29.03.12 09:38 Go to last post

  3. right mouse click

    Hi, I have some problems with the right mouse button. If I click on the right mouse button I get a list of printing, settings you know very...

    Started by ijzerehertog, 29.03.12 09:22
    • Replies: 0
    • Views: 10,856
    ijzerehertog
    29.03.12 09:22 Go to last post

  4. How can I see who's online?

    It seems I can only see my friends who are online by a green icon over the avatar, but not in my guild list? Is that a bug and be fixed soon or what?

    Started by Taija, 28.03.12 14:16
    • Replies: 2
    • Views: 8,177
    PSYKODK
    28.03.12 15:10 Go to last post

  5. Can't see friends or guildies online

    Even tho my mates are online playing, it doesn't show them online at their avatar in the bottom bar. Or am I the only one with this problem since...

    Started by PSYKODK, 25.03.12 11:14
    • Replies: 3
    • Views: 23,848
    PSYKODK
    28.03.12 15:06 Go to last post

  6. Unhappy Upgrading bug

    I upgraded my marble mine and accidentally clicked twice on it, because at first it didn't seem to upgrade (I was wrong). I losed twice as much as...

    Started by Taija, 28.03.12 14:12
    • Replies: 0
    • Views: 8,712
    Taija
    28.03.12 14:12 Go to last post

  7. Lusing the server

    I can max be online in a short time before I get told that I lose the server Before I get customs att I lost the server and when I press ok I'll end...

    Started by thjaa, 16.03.12 20:19
    2 Pages •
    1 2
    • Replies: 12
    • Views: 39,196
    Twodogs
    28.03.12 00:59 Go to last post

  8. Lost last building license

    Built a coal mine with my last building license. Upgraded the mine once. No problem. Upgraded the mine a second time. But time didn't the...

    Started by Battenberg, 15.03.12 18:07
    bug, building, license
    • Replies: 1
    • Views: 45,245
    Pdor
    27.03.12 23:04 Go to last post

  9. Water in well decreasing: but no settler/worker

    I built a few wells even though I was at my max settler count, knowing that when my other wells ran out, the new wells would be populated by those...

    Started by Gerontius, 23.03.12 12:40
    • Replies: 2
    • Views: 12,058
    Gerontius
    27.03.12 13:26 Go to last post

  10. can't add a friend

    hoi i can't add a friend for trade please help i klikt on him and than i waith it but no now friend was added

    Started by heinwe, 27.03.12 08:50
    • Replies: 0
    • Views: 5,934
    heinwe
    27.03.12 08:50 Go to last post

  11. Bug report

    If in tutorial mode the end of the quest is not accepted with the OK button but the window is closed (X), than new quest commence, but the next level...

    Started by Hagar24, 26.03.12 22:00
    bug, level 3, stuck, tutorial
    • Replies: 0
    • Views: 27,681
    Hagar24
    26.03.12 22:00 Go to last post

  12. Question change my server

    May i change my server from Newfoundland to northisle？ Because my friends are all in northisle. I have in Newfoundland is boring. I hope to play...

    Started by magicmaster, 04.02.12 08:57
    • Replies: 4
    • Views: 16,576
    BB_Azariel
    26.03.12 14:35 Go to last post

  13. Found a typo on a tutorial screen (screenshot posted)

    Hi people, I suddenly noticed that a type is visible on one of the tutorial quests I found it at when I wanted to start on the other world, here...

    Started by TSO_Louisa, 25.03.12 19:26
    1 Attachment(s)
    • Replies: 0
    • Views: 4,081
    TSO_Louisa
    25.03.12 19:26 Go to last post

  14. Thumbs down Chat server login failed?

    I was talking in general chat and suddenly i lost connection to the chat server, so i reload the page and it still says connection failed. I didnt...

    Started by Dolby3d, 25.03.12 18:44
    • Replies: 0
    • Views: 10,862
    Dolby3d
    25.03.12 18:44 Go to last post

  15. Trade bug, unable to make offer

    Hi, i am having problem, i cant make a trade offer. It looks like this: When i enter trade chat and click "Add offer" and then "Select" all i can...

    Started by Risordo, 24.01.12 14:58
    • Replies: 1
    • Views: 8,749
    SirRoy
    25.03.12 15:37 Go to last post

  16. Unhappy Server connection failed

    Hi there. Ever so often while buff'ing my freinds, an particullary when I'm changing from one to another I get the message "Server connection...

    Started by Nettopp_naa, 25.03.12 08:04
    ban, connection, failed, opera
    • Replies: 1
    • Views: 14,604
    marlock
    25.03.12 11:29 Go to last post

  17. Spelling Error

    Nothing major, but thought I'd point it out as I'm doing it. On the Tutorial quests, at level 13 when it comes to making Brew for the first time,...

    Started by SpaceBurd, 25.03.12 08:03
    • Replies: 0
    • Views: 17,155
    SpaceBurd
    25.03.12 08:03 Go to last post

  18. building not produsing due to lack of pop wile have exstra pop

    i have a bow makeing camp that dont produse say it dont have population for it and still i have spare ones do it need some kind of spetial worker or...

    Started by Morgy321, 24.03.12 09:18
    • Replies: 0
    • Views: 9,398
    Morgy321
    24.03.12 09:18 Go to last post

  19. cant login

    hi i am trying tto login and all i get is connection failed please retry or go to forums this has been going on for about 12 hours, whats going on.

    Started by philipdk, 22.03.12 03:10
    2 Pages •
    1 2
    login, maintenance
    • Replies: 17
    • Views: 177,080
    BB_Azariel
    22.03.12 14:09 Go to last post

  20. Can't connect

    Has the upgrade suddenly developed an issue? I can't connect any longer.Just get connect failed as at 5:25 pm gmt

    Started by Inchy, 08.03.12 17:30
    6 Pages •
    1 2 3 ... 6
    • Replies: 51
    • Views: 208,159
    Scrooge
    22.03.12 06:36 Go to last post
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