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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 383,245
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 116,767
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 465,302
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,752,348
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,113,901
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,133
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. missing troops and garrisons in adventure map

    last night i had 2 full garrison (200r and 20r+180c) moving in to the new position in the traitors adventure map. now in this morning, ill find there...

    Started by SuperJii, 18.03.12 07:22
    • Replies: 1
    • Views: 22,032
    18.03.12 07:38 Go to last post
  2. Buying gems problems

    "Multiple payments not allowed, please close window and start again..." That is the msg I got after pressing pay now in paypal, and I do as "Simon...

    Started by Krial, 18.03.12 07:32
    • Replies: 0
    • Views: 6,917
    18.03.12 07:32 Go to last post
  3. Marble Mason level up doesn't work..

    Hey, i've noticed that my two level 2 marble masons don't produce the correct amount.. My deposit holded 7 marble stones and on both masons were...

    Started by Hanzman1984, 17.03.12 23:36
    • Replies: 0
    • Views: 13,054
    17.03.12 23:36 Go to last post
  4. Uplay not available

    Hi guys and girls, I TSO running all day, then restarted my computer and can't log back in. when I log in via Uplay, I get the message 'Uplay not...

    Started by Ninotschka, 17.03.12 15:19
    2 Pages
    1 2
    • Replies: 12
    • Views: 84,932
    17.03.12 17:36 Go to last post
  5. Question Trade never returns

    At 16:00hour (CET) I replied to an offer in Trade, and has yet not recieved a respons from the seller, nor got my gold back yet. Some of my friends...

    Started by PSYKODK, 17.03.12 15:18
    • Replies: 2
    • Views: 6,485
    17.03.12 16:40 Go to last post
  6. licences+ settler BUG

    hey guys, I've bin complaining about this for weeks!!!! lets start of with the licences+++ ok when i had o/94 licences left, all my mines where...

    Started by crazymind26, 17.03.12 11:40
    • Replies: 2
    • Views: 24,159
    17.03.12 14:03 Go to last post
  7. How long does it take for gems purchased to show up

    i have purchased gems from the shop and they have still to be seen how long do they take to show up

    Started by Graeme1971, 16.03.12 21:46
    • Replies: 1
    • Views: 13,482
    17.03.12 10:14 Go to last post
  8. Exchange of resources

    Exchange of resources between players from different servers can be done? Northisle vs Newfoundland.

    Started by orgzilla, 17.03.12 06:49
    • Replies: 1
    • Views: 17,654
    17.03.12 08:39 Go to last post
  9. Thumbs down the game doesnt load

    the game start loading but it is stopping and doesn't continue .... :confused:

    Started by ameera, 16.03.12 01:55
    • Replies: 2
    • Views: 11,380
    16.03.12 16:26 Go to last post
  10. Roads can be built in not claimed sectors

    See the picture for how it looks. You can't start a road in non-claimed territory, but starting and ending in claimed territory, the...

    Started by Mats_SX, 16.03.12 14:00
    • Replies: 1
    • Views: 29,768
    16.03.12 15:50 Go to last post
  11. connection problems

    Hi I have a problem with my connection - when I am at work with this laptop (win7) I can stay connected for as long as I want - when i am at...

    Started by Stanneke, 16.03.12 09:37
    • Replies: 0
    • Views: 3,911
    16.03.12 09:37 Go to last post
  12. Building licences disappear

    Hello, I've some problems with building licences. I think it was yesterday when I logged in and I had -1 building licences... So I thought well...

    Started by CountBone, 16.03.12 08:24
    • Replies: 0
    • Views: 4,456
    16.03.12 08:24 Go to last post
  13. Queing BUG

    Hello, I deleted some buildings in the building que and now when I try to add more to the que, it will only let me do 2 instead of 3 in it. My...

    Started by chrisphillips, 15.03.12 22:15
    • Replies: 1
    • Views: 6,030
    15.03.12 23:51 Go to last post
  14. Missing buffs

    Hi Last night I had 14 Aunt Iram's gift baskets and used 4 before I went to bed, this morning the remaining 10 are gone. Anyone else have this...

    Started by malleybo, 15.03.12 09:47
    • Replies: 1
    • Views: 4,845
    15.03.12 23:18 Go to last post
  15. Cavalry doing medium damage?

    According to the info on Cavalry does the info claim it does "medium damage". This can't be right! The Cavalry does 5-10 in damage. Bowman,...

    Started by Battenberg, 15.03.12 18:26
    • Replies: 0
    • Views: 10,531
    15.03.12 18:26 Go to last post
  16. No production during the upgrade process

    I have checked this over and over again. And controlled again, and yet again. It happens ever time I start upgrading a building. During the...

    Started by Battenberg, 15.03.12 17:57
    bug, production, upgrade
    • Replies: 0
    • Views: 22,746
    15.03.12 17:57 Go to last post
  17. Unable to get logged in.

    Hello, just wandering if anyone else cant get further than the "Start now" screen when logging in. I have tried several times and the big blue "Start...

    Started by Amaranth, 15.03.12 09:31
    • Replies: 5
    • Views: 25,160
    15.03.12 10:40 Go to last post
  18. Buffs on friends buildings are incorrect.

    Hi, Today, after the last maintenance, I encountered a problem after placing buffs. I had 21 baskets in my star menu, and I went to a friends land...

    Started by Cheetahke, 15.03.12 09:35
    • Replies: 0
    • Views: 6,565
    15.03.12 09:35 Go to last post
  19. Amount of settlers do not decrease after I tear down residences

    I had built a couple of residences, and soon my amount of settlers had reached 60, total population 90. Then I teared two residences down, which...

    Started by Mats_SX, 14.03.12 16:30
    • Replies: 5
    • Views: 108,792
    15.03.12 09:01 Go to last post
  20. chat problem?

    since this afternoon i cant connect to chat server.. because of that i cant trade either.. Is there some problem on the server or is it something...

    Started by Jaskier79, 14.03.12 00:00
    • Replies: 8
    • Views: 14,819
    14.03.12 16:38 Go to last post

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