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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,048
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,739
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,149
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,514
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,630
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,064
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Bugged location

    http://oi44.tinypic.com/1zgte6f.jpg In this location (in the picture) when you build building - the building doesnt working. There is a n/a status...

    Started by BattleOverlord, 21.02.12 21:01
    • Replies: 3
    • Views: 16,644
    Barragh
    08.03.12 21:55 Go to last post

  2. cant get in to the game

    i cant com in to the game the com no OK botten

    Started by thjaa, 08.03.12 17:44
    • Replies: 1
    • Views: 3,791
    Reddragonz
    08.03.12 17:47 Go to last post

  3. Problem loading the game

    I can't load the game anymore. Everytime I try to start it, I'll get a flashing screen (mostly white). I've got this problem a few times a day, but...

    Started by THEDARKEST, 24.02.12 08:54
    1 Attachment(s)
    • Replies: 7
    • Views: 21,471
    THEDARKEST
    08.03.12 17:33 Go to last post

  4. Question my bakery always missing settlers

    my bakery always missing settlers but unemployed settlers > 1 please help me

    Started by si-fon, 08.03.12 04:09
    • Replies: 2
    • Views: 18,019
    Dilbe
    08.03.12 12:38 Go to last post

  5. bought item in the shop

    I recently bought a few coal mine enhancements in the shop. i only got half of em but paid with ems for all of em.. 4 was lost. somwhere. anyway i...

    Started by Widowmakker, 08.03.12 11:57
    • Replies: 1
    • Views: 7,988
    Nukar
    08.03.12 12:02 Go to last post

  6. Firefox can't establish a connection to the server at w02bb01.thesettlersonline.com.

    I am getting this error.. why I just started playing?? do you expect people to pay for a product that doesn't work?

    Started by GLaDOS, 12.01.12 08:09
    2 Pages •
    1 2
    • Replies: 14
    • Views: 19,347
    Qualan
    08.03.12 11:49 Go to last post

  7. Disappearing fields

    WhenI logged in yesterday morning I appeared to have lost 15 of my fields. they were not exhausted, they just didnt exist. I thought this kind of...

    Started by buustagasket, 05.03.12 20:48
    • Replies: 3
    • Views: 6,129
    buustagasket
    07.03.12 18:28 Go to last post

  8. Get mail alerts, but no mails.

    Win 7 / Firefox / Latest flash I sell a lot on the market, but not today. Put up an offer as usual, and have gotten 4 mail alerts (You have new...

    Started by Angua_Whisper, 07.03.12 15:34
    • Replies: 0
    • Views: 4,969
    Angua_Whisper
    07.03.12 15:34 Go to last post

  9. Trade disapaeared becsaue not enought storage

    hello i traded 400 marble for 400 hard wood, i didnt have enough storage for all the hardwood and i lost 200 hardwood !!! it did not appear in the...

    Started by AlexD, 26.12.11 09:25
    • Replies: 3
    • Views: 5,142
    LazyFruitbat
    07.03.12 15:20 Go to last post

  10. Woodcutter has a floating pixel carring a log

    The woodcutter has a floating pixel above the end of the log when carring the log to the warehouse.

    Started by hadix, 07.03.12 13:42
    • Replies: 0
    • Views: 10,831
    hadix
    07.03.12 13:42 Go to last post

  11. Wink resources not building test server

    I have found that for the last few days resources are not building when you are offline and soldiers are not training also is this a common fault...

    Started by jo1957, 07.03.12 10:56
    • Replies: 1
    • Views: 10,381
    Acee
    07.03.12 12:59 Go to last post

  12. Slow server? (Newfoundland [Realm 1])

    Server Newfoundland [Realm 1] seems very slow(laggy) at the moment. It takes a long time to switch from island to adventures and back. Its just in...

    Started by Tibster, 16.02.12 17:18
    5 Pages •
    1 2 3 ... 5
    • Replies: 42
    • Views: 165,828
    lynnkx
    07.03.12 12:28 Go to last post

  13. Didn't recieve all traded goods.

    Greetings I have made a trade today, for 400 Marble for 30 Gold Coins. I have a warehouse of 10k capacity and had a little over 200 marble in...

    Started by Nightmerc, 07.03.12 10:12
    • Replies: 0
    • Views: 6,590
    Nightmerc
    07.03.12 10:12 Go to last post

  14. Not loading

    I can log in but when i press the play button and the loading screen comes up, the loading bar stops filling, so the game never loads. this has been...

    Started by Jimnycricket, 07.03.12 10:00
    • Replies: 0
    • Views: 5,641
    Jimnycricket
    07.03.12 10:00 Go to last post

  15. Post Build Building Error

    Hello, I did build the noble recidence. the game put it down and then take it away. Did happen: Build noble recidence Take hardwood 105...

    Started by MKxXx, 06.03.12 22:42
    building license, building placement, buildings
    • Replies: 1
    • Views: 19,827
    Scrooge
    07.03.12 04:06 Go to last post

  16. Cannot build lvl 1 well

    I had problem in seeing my well right away when i build it. now it was empty and i demolished it, now i can´t build another beacuse there is nothin...

    Started by GreaseMonkey, 06.03.12 15:58
    • Replies: 2
    • Views: 25,269
    Keylock32
    06.03.12 22:25 Go to last post

  17. HELP: Counterfeit membership!

    Hi all!! I need help! I've bought a counterfeit membership in order to send it to the chief of the Italian guild. The problem is that when I want to...

    Started by NellaCocci, 04.03.12 14:41
    certificate, counterfeit membership, guild, member
    • Replies: 4
    • Views: 33,009
    SirRoy
    06.03.12 22:15 Go to last post

  18. Angry Sever fail

    Is this happning to anyone else i log in and the no more than a minute latter it logs me off and says sever conect failed if its a bug please sort it...

    Started by Tazex, 06.03.12 16:44
    • Replies: 5
    • Views: 9,789
    Saraptheold
    06.03.12 21:41 Go to last post

  19. bug in exp bar

    when i scroll over the exp bar it say 2971 exp needed for lvl 29, but i am lvl 18. The exp bar is also full but i don't get into the next lvl. ...

    Started by Berritic, 06.03.12 14:12
    • Replies: 1
    • Views: 3,632
    Nukar
    06.03.12 14:22 Go to last post

  20. Angry Button - Send Trade Requst - in Trade folder

    Hi there Strange problem I connected by Facebook - but by direct login the problem is not solved. Yes i have trying anything, deleting internet...

    Started by SirRonald, 05.03.12 11:56
    • Replies: 4
    • Views: 32,645
    SirRonald
    06.03.12 12:30 Go to last post
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