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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,373
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,361
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,366
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,780
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,734
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,228
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Can't distinguish mined ore from deposit ore in trade office?

    Hi, I wanted to make an offer to buy gold ore deposit at the trade office, but the offer looks indistinguishable from one to buy already mined ore...

    Started by Usermaatre, 16.02.22 20:44
    2 Pages
    1 2
    • Replies: 10
    • Views: 5,621
    04.03.22 04:29 Go to last post
  2. general error, refresh page

    Anyone getting the "general error, refresh page "tab, whilst loading up, can't seem to log in, is it just my machine or are others experiencing this.

    Started by Russellfire366, 03.03.22 10:16
    2 Pages
    1 2
    • Replies: 11
    • Views: 171,485
    03.03.22 21:43 Go to last post
  3. Connection Issue

    Since the start of the event, I have not been able to enter the game in the afternoon and evening. I still manage to log in every morning and every...

    Started by GeorgeVonGruby, 18.02.22 14:54
    5 Pages
    1 2 3 ... 5
    • Replies: 40
    • Views: 25,536
    03.03.22 15:24 Go to last post
  4. Connection to server lost

    Fellow Settlers Another connection issue started today... Impossible to login from either chrome or opera... How much we can tolerate from such...

    Started by marvistas, 25.02.22 10:08
    • Replies: 9
    • Views: 27,081
    02.03.22 14:33 Go to last post
  5. bug of death

    game stopped here is what chrome said is wrong enjoy.... Uncaught abort(94) at Error fc12b541-925c-4a80-98a0-7d5ab778052b at jsStackTrace...

    Started by Sansa, 24.02.22 07:23
    • Replies: 2
    • Views: 14,389
    02.03.22 07:15 Go to last post
  6. Happy Hour

    Another Happy Hour so soon ? I can not see anything of difference to the normal shop so what is extra BB_Traffer ?

    Started by Gopher_2022, 26.02.22 04:05
    • Replies: 3
    • Views: 3,336
    28.02.22 11:37 Go to last post
  7. Upgrading second love tree to lvl3 says not possible

    Screen says not possible but button is green. One of them is not correct, could be the message, could be the mechanic, who knows given the current...

    Started by ClarenceDuPont, 25.02.22 17:04
    • Replies: 3
    • Views: 5,350
    26.02.22 17:50 Go to last post
  8. Tunnel of love - 12 HOURS????

    The description says 12m production time, which makes it useful The work yard says 12 hours which makes it a total waste of space. What the...

    Started by Jim_B, 23.02.22 21:26
    2 Pages
    1 2
    • Replies: 15
    • Views: 17,479
    25.02.22 15:26 Go to last post
  9. Clicking shop on homepage

    And only getting "Invalid response code" so error on my side or BB side?

    Started by Kebabtomte, 18.02.22 16:22
    3 Pages
    1 2 3
    • Replies: 23
    • Views: 21,314
    25.02.22 14:57 Go to last post
  10. Wounded general garrisons reappear on adventure after sending home

    The option to send a wounded general home from an adventure is available to click, and it shows the garrison being torn down etc. - but then a few...

    Started by Usermaatre, 23.02.22 09:42
    • Replies: 1
    • Views: 2,625
    23.02.22 12:15 Go to last post
  11. Gems from Mystery Boxes

    Why I never have been collected gems when they appears from openning Mystery boxes? Yesterday again I received 40 gems but when I clicked on the loot...

    Started by Svil-en, 21.02.22 05:05
    • Replies: 4
    • Views: 4,239
    22.02.22 11:26 Go to last post
  12. Shop

    Since the maintenance on website and shop, all I ever see when I click Shop now is invalid response code The shop was there now gone again

    Started by tiggermama, 18.02.22 20:28
    • Replies: 1
    • Views: 1,730
    21.02.22 12:32 Go to last post
  13. Where have my gems gone?

    Twice in the last 4 days I have "lost" hundreds of gems. Both times when I have logged on after being away for a couple hours I have lost gems this...

    Started by Sparkaktus, 15.02.22 11:44
    • Replies: 4
    • Views: 5,700
    21.02.22 12:09 Go to last post
  14. Why is the calendar ind mine listed as a seperate item in star?

    Even after visiting friends and restart. Why is identified differently?

    Started by ClarenceDuPont, 20.02.22 15:34
    • Replies: 0
    • Views: 5,487
    20.02.22 15:34 Go to last post
  15. Chat sometimes has future timestamp

    Sometimes when my client finishes loading, the timestamps from previous chat will be 10-15 minutes in the future. This happens with both unity and...

    Started by Kotugo, 20.02.22 12:14
    • Replies: 1
    • Views: 1,757
    20.02.22 15:25 Go to last post
  16. Unused Bundles in Merchant Locked

    I notice that many unused bundles in the Merchant show locked and I cannot purchase them. There are a couple I want to buy. Anybody else with this...

    Started by polarbarez, 19.02.22 20:49
    • Replies: 2
    • Views: 1,607
    20.02.22 13:24 Go to last post
  17. 342 times the same bug...

    d1290ae1-d84d-40e2-a253-7439543d1638:8 Localization failed: TOT / FindExpeditionGenerated (Filename: ./Runtime/Export/Debug/Debug.bindings.h Line:...

    Started by Sansa, 17.02.22 16:56
    • Replies: 1
    • Views: 1,594
    18.02.22 21:25 Go to last post
  18. Enchanted Castle

    Since placing this building on my island players have been crashing upon visiting my home island with a error message of a missing file for this...

    Started by DorotheusII, 18.02.22 17:05
    • Replies: 0
    • Views: 1,095
    18.02.22 17:05 Go to last post
  19. provision house very slow

    Has anyone else found this. have to make 5 flower bouquet's in provision house Each one takes 10 minutes to make so 5 takes 50 minutes in a level...

    Started by Teardrop46, 14.02.22 14:34
    • Replies: 2
    • Views: 1,683
    18.02.22 10:49 Go to last post
  20. Love Tree, PFB and Flower farms

    The production window says I should get 22 flowers per cycle. The numbers in storage after a cycle show only 11 going in. Anyone else seeing this?

    Started by Jim_B, 14.02.22 22:23
    2 Pages
    1 2
    • Replies: 10
    • Views: 18,464
    17.02.22 13:19 Go to last post

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