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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 155
    • Views: 3,381
    BB_Cip_Mirade
    Today 13:55 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Trade Office bugs

    Hi, game play improved significantly lately, many compliments for that :) Still, there are some bugs in the game and I'd like to write about two...

    Started by Elchoni, 08.04.22 15:11
    • Replies: 0
    • Views: 1,402
    Elchoni
    08.04.22 15:11 Go to last post

  2. Ali Baba and the Young Woodcutter

    F or a while now i keep getting the same message when i reach the final 2 camps to finish the above adventure.ONce i have reached the last 2 camps...

    Started by davidlawley, 25.03.22 10:09
    • Replies: 6
    • Views: 6,085
    Wu-L
    06.04.22 08:28 Go to last post

  3. Pathfinder Bugged

    When making a trade to fulfill a Pathfinder quest no matter what quantity of items trades it shows that you are one short. Had to buy 35 Aquabus and...

    Started by polarbarez, 04.04.22 17:47
    • Replies: 2
    • Views: 2,824
    Qualan
    05.04.22 11:53 Go to last post

  4. Thumbs down Igloo warehouse is bugged

    Workers ignore the Igloo warehouse and move on to the next storehouse available. I attached a screenshot showing the path the workers will take to...

    Started by Mindslayer, 20.12.21 03:15
    1 Attachment(s)
    • Replies: 9
    • Views: 9,490
    Qualan
    04.04.22 10:12 Go to last post

  5. Chat box

    Chat box appears to have failed, every tab is blank, even the News tab. Trying to whisper somebody just opens another blank tab with their name,...

    Started by Nogbad, 26.03.22 03:59
    • Replies: 2
    • Views: 1,710
    Nogbad
    28.03.22 02:14 Go to last post

  6. Down ?

    Game not loading for over 13 hours and not one post about it from BB ?? Its up now

    Started by tiggermama, 24.03.22 10:27
    • Replies: 8
    • Views: 14,671
    MuffinMule
    24.03.22 21:55 Go to last post

  7. Achievements not working

    I expect this is know about, but it seems that some of the achievements may not be working, for example completed the "No Pawn Sacrifice" for the...

    Started by Simonmattin, 22.03.22 23:53
    • Replies: 2
    • Views: 2,512
    copycat71
    23.03.22 10:27 Go to last post

  8. Bugged Achievements - Loads not awarding

    Subject says it all really.. Think ive tried for 4 different tribute buildings now, latest was traitors with bows, this along with many others simply...

    Started by Nickolas_Drynn, 19.03.22 18:52
    • Replies: 2
    • Views: 8,721
    copycat71
    20.03.22 16:16 Go to last post

  9. 700 Gunpowder Addys = 700 Gunpowder Resource.

    .

    Started by Kafka-, 26.02.22 12:10
    • Replies: 6
    • Views: 15,077
    Kotugo
    09.03.22 01:30 Go to last post

  10. Can't distinguish mined ore from deposit ore in trade office?

    Hi, I wanted to make an offer to buy gold ore deposit at the trade office, but the offer looks indistinguishable from one to buy already mined ore...

    Started by Usermaatre, 16.02.22 20:44
    2 Pages •
    1 2
    • Replies: 10
    • Views: 6,152
    Nogbad
    04.03.22 04:29 Go to last post

  11. general error, refresh page

    Anyone getting the "general error, refresh page "tab, whilst loading up, can't seem to log in, is it just my machine or are others experiencing this.

    Started by Russellfire366, 03.03.22 10:16
    2 Pages •
    1 2
    • Replies: 11
    • Views: 172,170
    Nogbad
    03.03.22 21:43 Go to last post

  12. Connection Issue

    Since the start of the event, I have not been able to enter the game in the afternoon and evening. I still manage to log in every morning and every...

    Started by GeorgeVonGruby, 18.02.22 14:54
    5 Pages •
    1 2 3 ... 5
    • Replies: 40
    • Views: 26,202
    BB_Trafffer
    03.03.22 15:24 Go to last post

  13. Connection to server lost

    Fellow Settlers Another connection issue started today... Impossible to login from either chrome or opera... How much we can tolerate from such...

    Started by marvistas, 25.02.22 10:08
    • Replies: 9
    • Views: 27,241
    BB_Trafffer
    02.03.22 14:33 Go to last post

  14. bug of death

    game stopped here is what chrome said is wrong enjoy.... Uncaught abort(94) at Error fc12b541-925c-4a80-98a0-7d5ab778052b at jsStackTrace...

    Started by Sansa, 24.02.22 07:23
    1 Attachment(s)
    • Replies: 2
    • Views: 14,456
    Max_turtle
    02.03.22 07:15 Go to last post

  15. Happy Hour

    Another Happy Hour so soon ? I can not see anything of difference to the normal shop so what is extra BB_Traffer ?

    Started by Gopher_2022, 26.02.22 04:05
    • Replies: 3
    • Views: 3,393
    BB_Trafffer
    28.02.22 11:37 Go to last post

  16. Upgrading second love tree to lvl3 says not possible

    Screen says not possible but button is green. One of them is not correct, could be the message, could be the mechanic, who knows given the current...

    Started by ClarenceDuPont, 25.02.22 17:04
    • Replies: 3
    • Views: 5,585
    ClarenceDuPont
    26.02.22 17:50 Go to last post

  17. Tunnel of love - 12 HOURS????

    The description says 12m production time, which makes it useful The work yard says 12 hours which makes it a total waste of space. What the...

    Started by Jim_B, 23.02.22 21:26
    2 Pages •
    1 2
    • Replies: 15
    • Views: 17,846
    lordloocan
    25.02.22 15:26 Go to last post

  18. Clicking shop on homepage

    And only getting "Invalid response code" so error on my side or BB side?

    Started by Kebabtomte, 18.02.22 16:22
    3 Pages •
    1 2 3
    • Replies: 23
    • Views: 21,737
    BB_Trafffer
    25.02.22 14:57 Go to last post

  19. Wounded general garrisons reappear on adventure after sending home

    The option to send a wounded general home from an adventure is available to click, and it shows the garrison being torn down etc. - but then a few...

    Started by Usermaatre, 23.02.22 09:42
    • Replies: 1
    • Views: 2,682
    copycat71
    23.02.22 12:15 Go to last post

  20. Gems from Mystery Boxes

    Why I never have been collected gems when they appears from openning Mystery boxes? Yesterday again I received 40 gems but when I clicked on the loot...

    Started by Svil-en, 21.02.22 05:05
    • Replies: 4
    • Views: 4,328
    BB_Trafffer
    22.02.22 11:26 Go to last post
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