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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,498
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,904
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,296
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,403
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,408
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,290
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. I have a problem

    When a mine is over don't get back my build licence.so is the game or is a bug?

    Started by Adryan, 11.01.12 07:23
    • Replies: 2
    • Views: 22,280
    Kremon
    16.01.12 08:19 Go to last post

  2. lost chat bar

    chat got a bit frantic about 20mins ago then my chat section just vanished. have tried logging out and in again etc and it hasnt loaded up again (i...

    Started by sam17, 13.01.12 16:02
    • Replies: 9
    • Views: 8,749
    Jaimy
    15.01.12 22:26 Go to last post

  3. Forum resolution problem

    I use 1024x768 resolution and forum just don't scale well on my monitor (it is to big and doesn't match firefox window). I can zoom out whole site...

    Started by TheTick, 12.01.12 13:22
    • Replies: 1
    • Views: 9,661
    Jaimy
    15.01.12 15:14 Go to last post

  4. Profile editing problem

    Hey guys, I found an problem while editing my profile information. When i wanted to enter which Settlers game i have played i couldn't enter...

    Started by Jaimy, 15.01.12 15:10
    • Replies: 0
    • Views: 5,375
    Jaimy
    15.01.12 15:10 Go to last post

  5. Problem with ENG web site

    Hi to all, Problem is with starting page http://www.thesettlersonline.com/en . We have tried with all known browsers but result is the same broken...

    Started by Stefek, 08.12.11 13:24
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 13
    • Views: 78,221
    Vgamer
    14.01.12 21:13 Go to last post

  6. -1 building licenses ;/

    I got -1 building licenses. I deleted all cookies and cleared my cache even changed browser and I still got -1 licenses. Can someone look into it ;/

    Started by TheTick, 14.01.12 20:30
    • Replies: 0
    • Views: 11,020
    TheTick
    14.01.12 20:30 Go to last post

  7. login issue

    i cant login into game. i could an hour ago. i am logged on the website but as i try to run the game i get stuckon the loading part. any idea what to...

    Started by Lednacek, 14.01.12 17:42
    • Replies: 0
    • Views: 12,131
    Lednacek
    14.01.12 17:42 Go to last post

  8. Buildings disappear

    When I start building anything the building just disappears. Sometimes it disappears instantly and sometimes it goes up to 30-50% and then just...

    Started by Cheeap, 14.01.12 08:21
    • Replies: 0
    • Views: 9,330
    Cheeap
    14.01.12 08:21 Go to last post

  9. Trading problem/bug

    I've been getting trade requests for offers I cleared many minutes before. I stay online while my offer is current but go off and do other things a...

    Started by Sable, 14.12.11 19:59
    • Replies: 5
    • Views: 23,564
    Dilbe
    13.01.12 22:15 Go to last post

  10. Building Que

    Hello, Problem: 2 buildings in the que, none are upgrading. When I want to build something new I get the message that the building que is full....

    Started by Sir_Gravy, 13.01.12 15:18
    • Replies: 2
    • Views: 6,352
    Sir_Gravy
    13.01.12 15:32 Go to last post

  11. Cannot commence attack

    Hi, I have a problem during attack command. I have general in garrison and some soldiers with him. I click on attack button, but cannot select any...

    Started by Glabber, 13.01.12 12:59
    • Replies: 5
    • Views: 11,405
    Dilbe
    13.01.12 14:45 Go to last post

  12. Cannot connect to server

    Hi, getting the following message most of the evening ... not amused ... We regret that the connection to the "The Settlers Online" server...

    Started by TheRockSolid, 12.01.12 21:32
    • Replies: 4
    • Views: 19,518
    dentam
    12.01.12 22:44 Go to last post

  13. Bug with quest rewards

    Im not sure that some one didn't write about this but I dont have the time to read all the threads. So the bug I noticed happens when you login and...

    Started by Jonny_Walker, 12.01.12 12:58
    • Replies: 0
    • Views: 11,895
    Jonny_Walker
    12.01.12 12:58 Go to last post

  14. Exclamation Can't connect to Newfoundland

    Hi everybody, Today, when I try to logon to the world (Grünland on the German Server, Newfoundland on the English Server), it will not load at all....

    Started by DerSiedler1968, 08.01.12 09:42
    • Replies: 3
    • Views: 6,204
    BB_Azariel
    12.01.12 09:25 Go to last post

  15. i can't find my friend

    i'm from romania and he's from germany. we can't find each over.

    Started by Ladyship, 10.01.12 16:11
    • Replies: 2
    • Views: 14,553
    Ladyship
    10.01.12 16:15 Go to last post

  16. gems not arrived

    I paid £24.99 for some gems and have a receipt from paypal. The gems have not appeared. I have mailed support but have not yet received a reply. I...

    Started by Brent, 08.01.12 13:38
    • Replies: 4
    • Views: 38,907
    BB_Azariel
    10.01.12 10:30 Go to last post

  17. Problem with the chat box

    Sometime the chat box doesn't load! This is the image

    Started by catlittle, 04.01.12 06:32
    1 Attachment(s)
    • Replies: 5
    • Views: 10,315
    BB_Azariel
    09.01.12 09:47 Go to last post

  18. found another Bug

    had explored and found a gold Node in the south of the map. placed a mine on it but due to lack of resources the mine did not start to build. Changed...

    Started by Calgor, 08.01.12 23:56
    1 Attachment(s)
    • Replies: 1
    • Views: 6,238
    Calen
    09.01.12 00:21 Go to last post

  19. Just lost 750 gold by cancelling a gold mine.

    Hello, I found a gold mine using a geologist, and then added 3 x 250 resources to it. Then i started building the mine, but i noticed i hadnt...

    Started by Amnoxx, 08.01.12 08:02
    • Replies: 3
    • Views: 72,705
    KillerCore
    08.01.12 12:43 Go to last post

  20. Cant play

    suddenly fixed after 2hours, mods can close this.

    Started by aceofspadess, 08.01.12 11:00
    • Replies: 0
    • Views: 23,095
    aceofspadess
    08.01.12 11:00 Go to last post
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