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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,362
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,361
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,365
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,734
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,674
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,175
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Game did not go active - Hatafat - bug #1

    Hi, I'm a newbee in settlers online. got aquianted yesterday and loged in today for second time. when I loged in the game initialized, showed...

    Started by hatafat, 16.01.12 22:42
    • Replies: 2
    • Views: 4,618
    17.01.12 16:58 Go to last post
  2. Cannot redeem vouchers

    I got some resource vouchers when I purchased ANNO 2070 but whenever I enter them they say its invalid. I have typed them the exact way they are on...

    Started by McRooster, 17.01.12 10:17
    • Replies: 2
    • Views: 42,666
    17.01.12 11:02 Go to last post
  3. Bowmaker of strike?

    My bowmaker went on some sort of strike because last night he complained about a lack of resources even though I had wood to spare. I figured it...

    Started by Zotamedu, 17.01.12 06:37
    • Replies: 1
    • Views: 19,781
    17.01.12 09:22 Go to last post
  4. Battle bug

    Hello, This is the second time it happens. I've sent my army to battle and in round 1 we both suffer a few casualities, in round 2 my guys kill...

    Started by Einstein1337, 17.01.12 09:04
    • Replies: 0
    • Views: 15,702
    17.01.12 09:04 Go to last post
  5. Losing resources

    I keep losing resources, last night I had 5k water 4k coal and and 4k fir wood, this morning I had 1 coal 3 wood and 0 water, this has been happening...

    Started by Sand, 16.01.12 13:06
    • Replies: 1
    • Views: 7,783
    16.01.12 18:51 Go to last post
  6. Lost chat bar,and new buildings disappear

    I lost my chat bar as well as i cant place any new buildings,whenever browser updates,the build site deletes as if it was never there

    Started by Tsunamijhoe, 16.01.12 11:37
    • Replies: 0
    • Views: 6,929
    16.01.12 11:37 Go to last post
  7. Unbalanced BUFF cost

    Hi, I have done some math and come to conclusion how BUFF's are to expencive to use. If you make Fish platter and use to a Fir wood cutter you...

    Started by Energyman, 19.12.11 14:00
    2 Pages
    1 2
    • Replies: 10
    • Views: 25,325
    16.01.12 10:32 Go to last post
  8. I have a problem

    When a mine is over don't get back my build licence.so is the game or is a bug?

    Started by Adryan, 11.01.12 07:23
    • Replies: 2
    • Views: 22,321
    16.01.12 08:19 Go to last post
  9. lost chat bar

    chat got a bit frantic about 20mins ago then my chat section just vanished. have tried logging out and in again etc and it hasnt loaded up again (i...

    Started by sam17, 13.01.12 16:02
    • Replies: 9
    • Views: 8,845
    15.01.12 22:26 Go to last post
  10. Forum resolution problem

    I use 1024x768 resolution and forum just don't scale well on my monitor (it is to big and doesn't match firefox window). I can zoom out whole site...

    Started by TheTick, 12.01.12 13:22
    • Replies: 1
    • Views: 9,694
    15.01.12 15:14 Go to last post
  11. Profile editing problem

    Hey guys, I found an problem while editing my profile information. When i wanted to enter which Settlers game i have played i couldn't enter...

    Started by Jaimy, 15.01.12 15:10
    • Replies: 0
    • Views: 5,410
    15.01.12 15:10 Go to last post
  12. Problem with ENG web site

    Hi to all, Problem is with starting page http://www.thesettlersonline.com/en . We have tried with all known browsers but result is the same broken...

    Started by Stefek, 08.12.11 13:24
    2 Pages
    1 2
    • Replies: 13
    • Views: 78,290
    14.01.12 21:13 Go to last post
  13. -1 building licenses ;/

    I got -1 building licenses. I deleted all cookies and cleared my cache even changed browser and I still got -1 licenses. Can someone look into it ;/

    Started by TheTick, 14.01.12 20:30
    • Replies: 0
    • Views: 11,782
    14.01.12 20:30 Go to last post
  14. login issue

    i cant login into game. i could an hour ago. i am logged on the website but as i try to run the game i get stuckon the loading part. any idea what to...

    Started by Lednacek, 14.01.12 17:42
    • Replies: 0
    • Views: 12,167
    14.01.12 17:42 Go to last post
  15. Buildings disappear

    When I start building anything the building just disappears. Sometimes it disappears instantly and sometimes it goes up to 30-50% and then just...

    Started by Cheeap, 14.01.12 08:21
    • Replies: 0
    • Views: 9,381
    14.01.12 08:21 Go to last post
  16. Trading problem/bug

    I've been getting trade requests for offers I cleared many minutes before. I stay online while my offer is current but go off and do other things a...

    Started by Sable, 14.12.11 19:59
    • Replies: 5
    • Views: 23,595
    13.01.12 22:15 Go to last post
  17. Building Que

    Hello, Problem: 2 buildings in the que, none are upgrading. When I want to build something new I get the message that the building que is full....

    Started by Sir_Gravy, 13.01.12 15:18
    • Replies: 2
    • Views: 6,386
    13.01.12 15:32 Go to last post
  18. Cannot commence attack

    Hi, I have a problem during attack command. I have general in garrison and some soldiers with him. I click on attack button, but cannot select any...

    Started by Glabber, 13.01.12 12:59
    • Replies: 5
    • Views: 11,527
    13.01.12 14:45 Go to last post
  19. Cannot connect to server

    Hi, getting the following message most of the evening ... not amused ... We regret that the connection to the "The Settlers Online" server...

    Started by TheRockSolid, 12.01.12 21:32
    • Replies: 4
    • Views: 19,843
    12.01.12 22:44 Go to last post
  20. Bug with quest rewards

    Im not sure that some one didn't write about this but I dont have the time to read all the threads. So the bug I noticed happens when you login and...

    Started by Jonny_Walker, 12.01.12 12:58
    • Replies: 0
    • Views: 12,088
    12.01.12 12:58 Go to last post

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