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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,637
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,938
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,482
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,740
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,638
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,385
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. resource buff bug

    I've received today as a daily log-in reward 350 iron ore and I was like "Thank god" (since 2 Iron mines depleted over night). The problem is that...

    Started by Volaxad, 20.12.11 05:19
    • Replies: 4
    • Views: 4,981
    Volaxad
    20.12.11 12:29 Go to last post

  2. BUG: no building licence refund

    Hi, possible bug. Reproduce scenario: 1) My copper mine had got depleted 2) I tore it down 3) I got a free settler back, but no building...

    Started by Trouba, 07.12.11 14:25
    • Replies: 9
    • Views: 52,127
    ono_onion
    20.12.11 08:52 Go to last post

  3. Question Provision house, build toolbelts

    I have tryed twice to buid three tollbelts in the Provision house. After production I can't find them in the star menu, so I think there is a failore...

    Started by PeterV, 16.12.11 11:20
    • Replies: 3
    • Views: 6,440
    Woodoman
    20.12.11 07:27 Go to last post

  4. Mini-bug

    Need no longer problem fixed!

    Started by Kavoan, 18.12.11 21:00
    • Replies: 0
    • Views: 8,575
    Kavoan
    18.12.11 21:00 Go to last post

  5. Star menu, while at friend.

    Star menu while visiting friend, shows things-buffs and so on which you can use in hes island. Evryone know, that you can not use explorer there or...

    Started by molder, 18.12.11 11:44
    • Replies: 1
    • Views: 5,732
    molder
    18.12.11 19:27 Go to last post

  6. What to do if you keep disconnecting from server

    One of the main causes for this can be a bad route to the server - rebooting your router will usually fix this - either by a soft reboot or (IMHO)...

    Started by puzzletrain, 18.12.11 13:24
    • Replies: 0
    • Views: 122,288
    puzzletrain
    18.12.11 13:24 Go to last post

  7. Build window pop-up whilst mouse idle for non-available buildings

    On three separate occasions I've had the build window pop-up when I've not been doing anything. These have all been for buildings I've not had access...

    Started by terghi, 18.12.11 12:31
    • Replies: 0
    • Views: 12,586
    terghi
    18.12.11 12:31 Go to last post

  8. Undefined text

    Somehow, on my slow connection I managed to click on building icon to build a fisher quickly after previous one and was just undecided for some...

    Started by SHADOW-XIII, 17.12.11 23:02
    • Replies: 0
    • Views: 15,316
    SHADOW-XIII
    17.12.11 23:02 Go to last post

  9. Appearing of user twice in friends overview

    Don't know what happened but I have this: It seems I appear twice and level is not the same. This is the same user. Relogging does not work,...

    Started by freolan, 17.12.11 14:55
    • Replies: 0
    • Views: 8,512
    freolan
    17.12.11 14:55 Go to last post

  10. Exclamation login probems

    i`m having a lot of problems with loggin in. it start flashing and you have no reaction. could you please fix this bugs. ty mema2

    Started by mema2, 17.12.11 14:49
    • Replies: 0
    • Views: 4,955
    mema2
    17.12.11 14:49 Go to last post

  11. Cavalry description error

    I think the cavalry unit description inside the Garrison have wrong description. It said: Very low hitpoints Medium damage when having only...

    Started by Waster, 17.12.11 02:53
    • Replies: 0
    • Views: 9,454
    Waster
    17.12.11 02:53 Go to last post

  12. error with connection when pressing play now button

    Hi, when I press "Play now" I have this message "We regret that the connection to the "The Settlers Online" server failed. Please try to...

    Started by CyborgR, 15.12.11 19:45
    • Replies: 5
    • Views: 197,710
    BoudewijnJ
    17.12.11 02:15 Go to last post

  13. It says Missing Plug-In and can not connect with game, please help!

    what do I do?:confused:

    Started by Noor, 16.12.11 00:52
    • Replies: 4
    • Views: 337,960
    molder
    16.12.11 18:14 Go to last post

  14. trade & chat tabs

    Is it just me or has anyone else lost their trade & chat tabs after the maintenance. Tried reloading but no joy :confused:

    Started by Jools, 15.12.11 13:43
    • Replies: 8
    • Views: 22,537
    Jools
    16.12.11 14:41 Go to last post

  15. -1 licence

    For all day yesterday and continuing today I've had -1 building licence.

    Started by theopixler, 16.12.11 00:42
    • Replies: 2
    • Views: 9,914
    theopixler
    16.12.11 12:14 Go to last post

  16. Working but no production

    My fir wood cutters and iron mine are still working, but the give no production.

    Started by flipse, 15.12.11 15:30
    • Replies: 2
    • Views: 11,553
    molder
    16.12.11 12:13 Go to last post

  17. Building militia at provisions house

    I wanted to update some bufs, but first I clicked one of the Resources buttons, the below screen appears... Do not think we can build militia at...

    Started by freolan, 15.12.11 22:31
    • Replies: 1
    • Views: 16,368
    marlock
    16.12.11 09:47 Go to last post

  18. Placed a marble mason down in same spot about 20 times and each time it self deleted.

    As title says I've placed a marble mason in the same spot loads of times only to see it self delete time and time again. If I move it slightly to...

    Started by Nutisbak, 16.12.11 00:18
    • Replies: 1
    • Views: 24,490
    marlock
    16.12.11 06:34 Go to last post

  19. Buildings

    At certain times when trying to place a building, it comes up with "undefined text" and you loose one building, annoring when you are down to 1...

    Started by Captain, 16.12.11 00:51
    • Replies: 0
    • Views: 38,133
    Captain
    16.12.11 00:51 Go to last post

  20. Building queue full

    Building queue full with only two buildings to be buid.

    Started by reras84, 15.12.11 20:56
    • Replies: 1
    • Views: 6,124
    molder
    15.12.11 21:13 Go to last post
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