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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,952
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,183
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,427
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,651
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,850
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,090
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Build window pop-up whilst mouse idle for non-available buildings

    On three separate occasions I've had the build window pop-up when I've not been doing anything. These have all been for buildings I've not had access...

    Started by terghi, 18.12.11 12:31
    • Replies: 0
    • Views: 12,712
    terghi
    18.12.11 12:31 Go to last post

  2. Undefined text

    Somehow, on my slow connection I managed to click on building icon to build a fisher quickly after previous one and was just undecided for some...

    Started by SHADOW-XIII, 17.12.11 23:02
    • Replies: 0
    • Views: 15,385
    SHADOW-XIII
    17.12.11 23:02 Go to last post

  3. Appearing of user twice in friends overview

    Don't know what happened but I have this: It seems I appear twice and level is not the same. This is the same user. Relogging does not work,...

    Started by freolan, 17.12.11 14:55
    • Replies: 0
    • Views: 8,684
    freolan
    17.12.11 14:55 Go to last post

  4. Exclamation login probems

    i`m having a lot of problems with loggin in. it start flashing and you have no reaction. could you please fix this bugs. ty mema2

    Started by mema2, 17.12.11 14:49
    • Replies: 0
    • Views: 5,155
    mema2
    17.12.11 14:49 Go to last post

  5. Cavalry description error

    I think the cavalry unit description inside the Garrison have wrong description. It said: Very low hitpoints Medium damage when having only...

    Started by Waster, 17.12.11 02:53
    • Replies: 0
    • Views: 9,514
    Waster
    17.12.11 02:53 Go to last post

  6. error with connection when pressing play now button

    Hi, when I press "Play now" I have this message "We regret that the connection to the "The Settlers Online" server failed. Please try to...

    Started by CyborgR, 15.12.11 19:45
    • Replies: 5
    • Views: 197,995
    BoudewijnJ
    17.12.11 02:15 Go to last post

  7. It says Missing Plug-In and can not connect with game, please help!

    what do I do?:confused:

    Started by Noor, 16.12.11 00:52
    • Replies: 4
    • Views: 338,188
    molder
    16.12.11 18:14 Go to last post

  8. trade & chat tabs

    Is it just me or has anyone else lost their trade & chat tabs after the maintenance. Tried reloading but no joy :confused:

    Started by Jools, 15.12.11 13:43
    • Replies: 8
    • Views: 23,037
    Jools
    16.12.11 14:41 Go to last post

  9. -1 licence

    For all day yesterday and continuing today I've had -1 building licence.

    Started by theopixler, 16.12.11 00:42
    • Replies: 2
    • Views: 10,611
    theopixler
    16.12.11 12:14 Go to last post

  10. Working but no production

    My fir wood cutters and iron mine are still working, but the give no production.

    Started by flipse, 15.12.11 15:30
    • Replies: 2
    • Views: 12,226
    molder
    16.12.11 12:13 Go to last post

  11. Building militia at provisions house

    I wanted to update some bufs, but first I clicked one of the Resources buttons, the below screen appears... Do not think we can build militia at...

    Started by freolan, 15.12.11 22:31
    • Replies: 1
    • Views: 21,575
    marlock
    16.12.11 09:47 Go to last post

  12. Placed a marble mason down in same spot about 20 times and each time it self deleted.

    As title says I've placed a marble mason in the same spot loads of times only to see it self delete time and time again. If I move it slightly to...

    Started by Nutisbak, 16.12.11 00:18
    • Replies: 1
    • Views: 24,715
    marlock
    16.12.11 06:34 Go to last post

  13. Buildings

    At certain times when trying to place a building, it comes up with "undefined text" and you loose one building, annoring when you are down to 1...

    Started by Captain, 16.12.11 00:51
    • Replies: 0
    • Views: 38,432
    Captain
    16.12.11 00:51 Go to last post

  14. Building queue full

    Building queue full with only two buildings to be buid.

    Started by reras84, 15.12.11 20:56
    • Replies: 1
    • Views: 6,269
    molder
    15.12.11 21:13 Go to last post

  15. cant get into game, get white screen

    title sais it all *edit: got white screen when i refreshed my page, then tried to login again but white screen is persistent

    Started by Pluf, 15.12.11 16:23
    • Replies: 2
    • Views: 22,035
    Calen
    15.12.11 18:10 Go to last post

  16. The game is working or not?

    Hello guys, I haven't been able login for almost 48h, I sent a ticket 10h ago and all I got was a message with the working hours of the support...

    Started by Djuvara, 14.12.11 20:26
    • Replies: 7
    • Views: 12,876
    Jools
    15.12.11 13:18 Go to last post

  17. Cleared cache but still can't get back in

    The game failed to load for me i have cleared both my flash cache and my websites cache and still nothing, i use firefox, never had a problem until...

    Started by Umber, 14.12.11 23:37
    6 Pages •
    1 2 3 ... 6
    cache, error, fault, help!, major
    • Replies: 57
    • Views: 554,145
    molder
    15.12.11 11:24 Go to last post

  18. Question login location

    As you may be aware I'm based most of the time in Qatar and normally login straight onto the server via the local internet. However today I have to...

    Started by Jools, 05.12.11 12:27
    • Replies: 6
    • Views: 32,871
    Nukar
    15.12.11 09:39 Go to last post

  19. decoration placement issue

    Hey guys, Whenever a decoration is placed and you tweak its position using the four arrows on the menu, every time it leaves the fov it reverts to...

    Started by Wilch33, 11.12.11 12:22
    • Replies: 2
    • Views: 6,195
    Nogbad
    15.12.11 01:02 Go to last post

  20. Exclamation Chat problem

    keep receiving the same trade message aldo i have accepted it multiple times.

    Started by mema2, 14.12.11 16:56
    • Replies: 1
    • Views: 9,937
    marlock
    15.12.11 00:54 Go to last post
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