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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,498
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,904
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,296
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,403
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,408
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,290
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Mayor house storage

    Hi, I just upgraded my mayor's house to level 3 and it gave me +1500 storage, which is less than when i upgraded it to level 2(which was +1600). ...

    Started by Calen, 02.12.11 20:49
    • Replies: 5
    • Views: 71,118
    Jeremy
    04.12.11 11:41 Go to last post

  2. keep up the good work

    Hei hope you get the server back up again so that we can play:D znork

    Started by znork, 04.12.11 11:20
    • Replies: 0
    • Views: 6,948
    znork
    04.12.11 11:20 Go to last post

  3. Marbal Mason's

    I have 5 stone mason's but only one marble mason, but when I send out my geologist's to find other marble mason locations, the game keep's telling me...

    Started by Ados, 02.12.11 18:11
    • Replies: 3
    • Views: 12,763
    Calen
    04.12.11 09:33 Go to last post

  4. Connection failed 4/12/11 00.38

    I`ve been trying to log in all day and not even been able to get on the homepage, its now 00.38am on 4/12/11 and everytime i try and log in i get...

    Started by Tolan, 04.12.11 00:41
    • Replies: 4
    • Views: 23,769
    KillerCore
    04.12.11 08:56 Go to last post

  5. Can't connect to server

    Yesterday, http://www.thesettlersonline.com/en could not be found. It was like the domain did not exist. Today, after logging in, it tells me that...

    Started by Wanhenglo, 04.12.11 00:40
    • Replies: 1
    • Views: 13,165
    BB_eccy
    04.12.11 01:02 Go to last post

  6. Hardwood Sawmill, missing icon upon building.

    Ahoy there, Encountered a bug while attempting to place the Hardwood Sawmill just a few minutes ago while trying to use the latest Firefox build....

    Started by Psychynius, 02.12.11 19:54
    • Replies: 1
    • Views: 13,311
    Rohab
    03.12.11 00:04 Go to last post

  7. Exclamation Maximum building count reached.

    I have a task to build a tavern, when I click to build it says that it reached the limit of the building. Tear down mason and continue the same....

    Started by Krendzel, 02.12.11 23:01
    • Replies: 0
    • Views: 25,664
    Krendzel
    02.12.11 23:01 Go to last post

  8. Problems with geologist notification

    Hi, I have send geologist for the 3th time to fine me a stone location. First 2 time everithing was fine and i have received 1 notification for...

    Started by Stefek, 02.12.11 12:29
    1 Attachment(s)
    • Replies: 1
    • Views: 5,284
    BB_Azariel
    02.12.11 13:55 Go to last post

  9. Friends Level

    Friends lvl's are not updated regularly. I'm on lvl 11 my friend see me on 7 and I see him on lvl 1 and he is on lvl 8. Any refrresh without logout?

    Started by Jozek, 02.12.11 10:51
    • Replies: 2
    • Views: 6,804
    Jozek
    02.12.11 12:22 Go to last post

  10. Building licence bug ?

    When I build a new building it uses 2 licences and I have to logout to get the other one back

    Started by puzzletrain, 02.12.11 10:10
    • Replies: 1
    • Views: 12,404
    BB_Azariel
    02.12.11 11:14 Go to last post

  11. probably a beer bug?

    When I won the fourth battle today (the 8th in total), fighting the bandits in sector 5 just close to the lake (15 bandits) I was rewarded with 150...

    Started by Kalie, 01.12.11 22:48
    • Replies: 3
    • Views: 10,053
    Calen
    02.12.11 00:26 Go to last post

  12. Provision house

    My provisions house wont be built, i removed a house in the same location because I clicked the wrong one. So might have something to do with...

    Started by Sk4j, 01.12.11 18:17
    • Replies: 5
    • Views: 22,372
    TheUpSide
    01.12.11 20:47 Go to last post

  13. bulding lisenses

    so i hade 85 lisense i got a new area and u buils a store hosue i still only have 85 lisense. Is that a bug or?

    Started by znork, 01.12.11 12:34
    • Replies: 2
    • Views: 5,906
    znork
    01.12.11 18:01 Go to last post

  14. Refresh

    Hi, I have to refresh my page every 5 mins or so. Bit annoying :) 'Server call failed'

    Started by Acid_Drinker, 25.11.11 08:49
    2 Pages •
    1 2
    page.refresh.client
    • Replies: 13
    • Views: 111,745
    Rohab
    01.12.11 16:18 Go to last post

  15. Account handover

    Hello guys, i am wondering if there is a possibility to change account from Siedler Online /i was used to play/ to Settlers online. I use account...

    Started by Sinuhet, 01.12.11 11:36
    • Replies: 2
    • Views: 9,990
    Sinuhet
    01.12.11 11:39 Go to last post

  16. game graphics are slow on Macbook pro

    I played the game on a macbook pro released last year in a firefox browser with Max OS Lion. The refresh rate of the graphics are slow. I didn't try...

    Started by just700, 30.11.11 14:49
    mac
    • Replies: 1
    • Views: 14,193
    Rohab
    30.11.11 18:39 Go to last post

  17. deselect

    We need icon to cancel action or order of building ... If i want to cancel the selection I am having difficulty in doing so :mad:

    Started by Lofy, 29.11.11 17:21
    • Replies: 2
    • Views: 4,580
    Lofy
    30.11.11 15:07 Go to last post

  18. Can't get into my Game, won't recognize my BETA

    Hi I started playing yesterday, got lots done and did all the tutorials and lvd up to 9. Now when I log in today, It says BETA key invalid. I...

    Started by FeeFee, 30.11.11 13:54
    • Replies: 1
    • Views: 11,386
    BB_Azariel
    30.11.11 14:47 Go to last post

  19. Exclamation build queue full - "oh no it isn't"

    Hi, first post, playing the game an hour or two - hope this is the right place... I only have two buildings visible in my building queue - one...

    Started by nikrb, 29.11.11 03:10
    • Replies: 4
    • Views: 13,358
    Coca
    30.11.11 12:53 Go to last post

  20. Exclamation building list complete

    First bug i found. build a forester 100 % finish. But it is still showing on my building list at the right, with 100% Reload fixed the...

    Started by Seekhunt, 25.11.11 00:47
    • Replies: 1
    • Views: 10,723
    Sable
    30.11.11 11:29 Go to last post
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