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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,626
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,936
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,462
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,710
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,620
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,382
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Angry Hansel&Gretel Witch ate mushrrooms, and I lost Evil Queen chain adventures

    I searched thoroughly multiple times, tried to use Fairy Light but it didn't come activated. Thus I tried Fairy Dust several times and still there...

    Started by Sandycat, 29.12.21 17:14
    • Replies: 0
    • Views: 1,953
    29.12.21 17:14 Go to last post
  2. Lead Soldiers

    The Lead Soldiers buff should work 24 hours according to the description. Today i used one but it seems only to work 6 hours and not the 24 as in...

    Started by MeneerHepatica, 25.12.21 13:01
    • Replies: 7
    • Views: 7,050
    27.12.21 11:29 Go to last post
  3. Christmas Star Menu

    Star Menu not moving 'off centre' like other menus. eg. The building menu. I have only noticed this since the Christmas event started. How...

    Started by Corp, 23.12.21 11:08
    • Replies: 1
    • Views: 2,395
    23.12.21 19:20 Go to last post
  4. Door No 5

    On test the door which is the one before last, Number 5 in the live event dropped a 2017 Easter event University. If that building is in the live...

    Started by DorotheusII, 22.12.21 21:48
    • Replies: 3
    • Views: 3,309
    23.12.21 13:43 Go to last post
  5. Giant Slow Globe issues

    After placing it and wanna demolish it (without any upgrade done ofc) window pops up with header teardown giant snowglobe and an entry with...

    Started by Kebabtomte, 22.12.21 04:43
    • Replies: 0
    • Views: 2,260
    22.12.21 04:43 Go to last post
  6. Foreign ship from weekly challenge has disappeared

    I was doing a weekly challenge before the bug fix. The foreign ship has disappeared from the map so I can't complete the challenge.

    Started by BillyGoatGruff, 16.12.21 16:55
    2 Pages
    1 2
    • Replies: 11
    • Views: 27,059
    21.12.21 11:52 Go to last post
  7. The nightmare that are adventures

    I decided to try Stealing from rich to if adventures are playable yet. It was a total nightmare, stealing from the rich is an easy and quick...

    Started by Sparkaktus, 21.12.21 10:21
    • Replies: 3
    • Views: 1,393
    21.12.21 11:29 Go to last post
  8. The game does not start.

    How did the mistake express itself? I was able to enter in the morning last. The game does not start since then. Date and time – when the problem...

    Started by tomori, 20.12.21 19:13
    • Replies: 1
    • Views: 3,552
    21.12.21 10:31 Go to last post
  9. Ghost Ship & Xmas Trees.

    Today I should have received 6 rewards from the ghost lanterns/ship. I got 2 from 1 box. I should get 8 rewards from my Xmas trees. The 2 boxes...

    Started by Rosejane, 08.11.21 20:18
    2 Pages
    1 2
    • Replies: 17
    • Views: 7,535
    21.12.21 06:52 Go to last post
  10. Locked explorers

    Hi Seems there is a issue with Humble explorers being locked, checked wording on front page and it states :- Humble Explorer (Limit: 2 per Event)...

    Started by hiswitzend, 18.12.21 12:22
    • Replies: 4
    • Views: 3,536
    21.12.21 06:51 Go to last post
  11. Bugged scrolling

    How did the error manifest itself? Scrolling stops in the quest window and the trading window. Date and time - When did the problem occur? ...

    Started by Goboc, 20.12.21 18:30
    • Replies: 1
    • Views: 1,461
    20.12.21 18:56 Go to last post
  12. Mountain Labyrinth FoW not lifting

    hi... Mountain Labyrinth adventure has a bug. reached very last after finishing all camps but fog of war not lifting from last boss camp. had to...

    Started by manibish11, 08.12.21 13:48
    • Replies: 4
    • Views: 16,158
    20.12.21 11:57 Go to last post
  13. Duck Toys not in star when visiting friends island

    Besides most of the time explorers and generals images are shown instead of Buffs images :mad: Imposible to complete the quest

    Started by Sandycat, 18.12.21 02:53
    • Replies: 2
    • Views: 4,702
    20.12.21 04:02 Go to last post
  14. Can't place buildings on the first island of the archipelago

    I can only place buildings on the tiny part that goes onto the 2nd island. Sorted by a refresh.

    Started by LdSnugglepuss, 19.12.21 15:05
    • Replies: 0
    • Views: 2,078
    19.12.21 15:05 Go to last post
  15. The Collectors Path

    What is this path that is appearing? Is it leading me down into a black hole?

    Started by toucan, 18.12.21 20:40
    • Replies: 2
    • Views: 19,440
    19.12.21 09:48 Go to last post
  16. Failing delivering presents getting into the Christmas spirit

    Hi all, I solved it by clicking many times between the lines where you can choose wich present to give. Sometimes it still don't work and then...

    Started by Danspie, 17.12.21 14:23
    • Replies: 1
    • Views: 2,159
    17.12.21 19:16 Go to last post
  17. Exclamation Cannot Login or reset password

    Hi there, I originally registered an account in Summer 2019 and last played properly in Jan 2020. Looking to get back into it but the log in page has...

    Started by BillyTheYidd2, 17.12.21 09:02
    reset
    • Replies: 1
    • Views: 7,952
    17.12.21 13:19 Go to last post
  18. Cog menu issue

    After todays "fix", pleased to report that login issues have been resolved, and that game is now more responsive than any time since you dropped the...

    Started by Nogbad, 17.12.21 02:33
    • Replies: 0
    • Views: 1,328
    17.12.21 02:33 Go to last post
  19. Problem when visiting friends

    When visiting high level friends there is a problem when trying to return to my own island.. it never happens.. I just get the "initializing login...

    Started by Niclin, 16.12.21 17:27
    • Replies: 0
    • Views: 1,240
    16.12.21 17:27 Go to last post
  20. Login delays

    Yesterday it was impossible to login even after waiting 1h.... Today it took 5 mins to login.... and game keeps on "freezing" every minute or two....

    Started by marvistas, 15.12.21 08:48
    2 Pages
    1 2
    • Replies: 13
    • Views: 6,686
    16.12.21 16:50 Go to last post

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