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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

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  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,034
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,734
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,133
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,443
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,593
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,053
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Friend prem / Krampus from calendar

    So, some of our guild recieved 3 friend prems today from calendar. Some got 1 x friend prem I got 3 x Krampus.. Please investigate.. ...

    Started by Severiina, 03.01.22 13:41
    2 Pages •
    1 2
    • Replies: 18
    • Views: 23,815
    Qualan
    07.01.22 12:55 Go to last post

  2. Adventure could not start

    Hi I have a problem. When I try to start an adventure I get the message: Adventure could not start Your Adventure could not be started. If you...

    Started by peterbf1, 01.01.22 10:38
    1 Attachment(s)
    • Replies: 2
    • Views: 18,838
    Richard00700
    07.01.22 00:13 Go to last post

  3. University from calender

    Needs easter achivement point for upgrade for some other cant upgrade. Guess is wrong building - on german server I got an Improved Deerstalker

    Started by halv12, 01.01.22 12:13
    • Replies: 9
    • Views: 6,192
    lordloocan
    03.01.22 13:48 Go to last post

  4. Getting into the christmas spirit

    Hi, When playing the getting into the christmas spirit adventure i can only deliver presents at 1 house and the rest of the houses i can't deliver...

    Started by Danspie, 17.12.21 10:18
    2 Pages •
    1 2
    • Replies: 12
    • Views: 18,052
    Loukoulos
    03.01.22 08:44 Go to last post

  5. Don't Fly Away Quest Not Finishing

    Hi, Got this quest to complete and had several addys deliver granite but quest dont complete for me. Saw an ealier post which had posted here and...

    Started by Kebabtomte, 03.01.22 07:28
    • Replies: 0
    • Views: 1,530
    Kebabtomte
    03.01.22 07:28 Go to last post

  6. Concern Hall not working

    When one has two or more concert halls, although it shows you can start it again, it does not work. The timer to help start it, is not working. You...

    Started by Lene898, 27.12.21 10:46
    • Replies: 7
    • Views: 4,819
    Lene898
    02.01.22 23:15 Go to last post

  7. Problems with the merchant

    tried to buy 2 Humble explorers at the merchantv> christmas event. First try was fine, second one after clicking the tick to buy spinning hourglass...

    Started by Sparkaktus, 30.12.21 19:35
    • Replies: 2
    • Views: 4,498
    Sparkaktus
    31.12.21 09:59 Go to last post

  8. Thumbs down Giant Snow Globe no longer works

    Since the server FOOBAR, now the giant snow globe just hangs when trying to use. :(

    Started by noxidjkram, 30.12.21 18:45
    • Replies: 3
    • Views: 4,559
    copycat71
    31.12.21 08:48 Go to last post

  9. northisle log in

    Anyone else having trouble logging into TSO Northisle, got logged off earlier, i then couldnt access TSO site at all, now i can access site,but when...

    Started by Russellfire366, 29.12.21 20:20
    17 Pages •
    1 2 3 ... 17
    • Replies: 166
    • Views: 57,174
    noxidjkram
    30.12.21 18:16 Go to last post

  10. 3rd week of event quest not started

    why hasnt the 3rd week of the event chain not started, should have kicked in at 9am GMT

    Started by Metaller, 30.12.21 11:32
    • Replies: 6
    • Views: 2,415
    Qualan
    30.12.21 17:40 Go to last post

  11. Angry game down

    the game is not loading. comes up with connection error, when clicked goes to https/1.1 service unavailable. get it fixed. have attached the...

    Started by book_worm, 30.12.21 12:00
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 15
    • Views: 4,411
    BB_Trafffer
    30.12.21 15:16 Go to last post

  12. Angry Hansel&Gretel Witch ate mushrrooms, and I lost Evil Queen chain adventures

    I searched thoroughly multiple times, tried to use Fairy Light but it didn't come activated. Thus I tried Fairy Dust several times and still there...

    Started by Sandycat, 29.12.21 17:14
    • Replies: 0
    • Views: 1,968
    Sandycat
    29.12.21 17:14 Go to last post

  13. Lead Soldiers

    The Lead Soldiers buff should work 24 hours according to the description. Today i used one but it seems only to work 6 hours and not the 24 as in...

    Started by MeneerHepatica, 25.12.21 13:01
    • Replies: 7
    • Views: 7,093
    Loukoulos
    27.12.21 11:29 Go to last post

  14. Christmas Star Menu

    Star Menu not moving 'off centre' like other menus. eg. The building menu. I have only noticed this since the Christmas event started. How...

    Started by Corp, 23.12.21 11:08
    • Replies: 1
    • Views: 2,411
    Corp
    23.12.21 19:20 Go to last post

  15. Door No 5

    On test the door which is the one before last, Number 5 in the live event dropped a 2017 Easter event University. If that building is in the live...

    Started by DorotheusII, 22.12.21 21:48
    • Replies: 3
    • Views: 3,337
    Qualan
    23.12.21 13:43 Go to last post

  16. Giant Slow Globe issues

    After placing it and wanna demolish it (without any upgrade done ofc) window pops up with header teardown giant snowglobe and an entry with...

    Started by Kebabtomte, 22.12.21 04:43
    • Replies: 0
    • Views: 2,294
    Kebabtomte
    22.12.21 04:43 Go to last post

  17. Foreign ship from weekly challenge has disappeared

    I was doing a weekly challenge before the bug fix. The foreign ship has disappeared from the map so I can't complete the challenge.

    Started by BillyGoatGruff, 16.12.21 16:55
    2 Pages •
    1 2
    • Replies: 11
    • Views: 27,173
    copycat71
    21.12.21 11:52 Go to last post

  18. The nightmare that are adventures

    I decided to try Stealing from rich to if adventures are playable yet. It was a total nightmare, stealing from the rich is an easy and quick...

    Started by Sparkaktus, 21.12.21 10:21
    • Replies: 3
    • Views: 1,443
    copycat71
    21.12.21 11:29 Go to last post

  19. The game does not start.

    How did the mistake express itself? I was able to enter in the morning last. The game does not start since then. Date and time – when the problem...

    Started by tomori, 20.12.21 19:13
    • Replies: 1
    • Views: 3,581
    BB_Trafffer
    21.12.21 10:31 Go to last post

  20. Ghost Ship & Xmas Trees.

    Today I should have received 6 rewards from the ghost lanterns/ship. I got 2 from 1 box. I should get 8 rewards from my Xmas trees. The 2 boxes...

    Started by Rosejane, 08.11.21 20:18
    2 Pages •
    1 2
    • Replies: 17
    • Views: 8,312
    Max_turtle
    21.12.21 06:52 Go to last post
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