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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,389
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,365
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,395
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,903
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,854
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,291
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Don't Fly Away Quest Not Finishing

    Hi, Got this quest to complete and had several addys deliver granite but quest dont complete for me. Saw an ealier post which had posted here and...

    Started by Kebabtomte, 03.01.22 07:28
    • Replies: 0
    • Views: 1,521
    Kebabtomte
    03.01.22 07:28 Go to last post

  2. Concern Hall not working

    When one has two or more concert halls, although it shows you can start it again, it does not work. The timer to help start it, is not working. You...

    Started by Lene898, 27.12.21 10:46
    • Replies: 7
    • Views: 4,761
    Lene898
    02.01.22 23:15 Go to last post

  3. Problems with the merchant

    tried to buy 2 Humble explorers at the merchantv> christmas event. First try was fine, second one after clicking the tick to buy spinning hourglass...

    Started by Sparkaktus, 30.12.21 19:35
    • Replies: 2
    • Views: 4,483
    Sparkaktus
    31.12.21 09:59 Go to last post

  4. Thumbs down Giant Snow Globe no longer works

    Since the server FOOBAR, now the giant snow globe just hangs when trying to use. :(

    Started by noxidjkram, 30.12.21 18:45
    • Replies: 3
    • Views: 4,212
    copycat71
    31.12.21 08:48 Go to last post

  5. northisle log in

    Anyone else having trouble logging into TSO Northisle, got logged off earlier, i then couldnt access TSO site at all, now i can access site,but when...

    Started by Russellfire366, 29.12.21 20:20
    17 Pages •
    1 2 3 ... 17
    • Replies: 166
    • Views: 56,579
    noxidjkram
    30.12.21 18:16 Go to last post

  6. 3rd week of event quest not started

    why hasnt the 3rd week of the event chain not started, should have kicked in at 9am GMT

    Started by Metaller, 30.12.21 11:32
    • Replies: 6
    • Views: 2,394
    Qualan
    30.12.21 17:40 Go to last post

  7. Angry game down

    the game is not loading. comes up with connection error, when clicked goes to https/1.1 service unavailable. get it fixed. have attached the...

    Started by book_worm, 30.12.21 12:00
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 15
    • Views: 4,256
    BB_Trafffer
    30.12.21 15:16 Go to last post

  8. Angry Hansel&Gretel Witch ate mushrrooms, and I lost Evil Queen chain adventures

    I searched thoroughly multiple times, tried to use Fairy Light but it didn't come activated. Thus I tried Fairy Dust several times and still there...

    Started by Sandycat, 29.12.21 17:14
    • Replies: 0
    • Views: 1,960
    Sandycat
    29.12.21 17:14 Go to last post

  9. Lead Soldiers

    The Lead Soldiers buff should work 24 hours according to the description. Today i used one but it seems only to work 6 hours and not the 24 as in...

    Started by MeneerHepatica, 25.12.21 13:01
    • Replies: 7
    • Views: 7,079
    Loukoulos
    27.12.21 11:29 Go to last post

  10. Christmas Star Menu

    Star Menu not moving 'off centre' like other menus. eg. The building menu. I have only noticed this since the Christmas event started. How...

    Started by Corp, 23.12.21 11:08
    • Replies: 1
    • Views: 2,407
    Corp
    23.12.21 19:20 Go to last post

  11. Door No 5

    On test the door which is the one before last, Number 5 in the live event dropped a 2017 Easter event University. If that building is in the live...

    Started by DorotheusII, 22.12.21 21:48
    • Replies: 3
    • Views: 3,322
    Qualan
    23.12.21 13:43 Go to last post

  12. Giant Slow Globe issues

    After placing it and wanna demolish it (without any upgrade done ofc) window pops up with header teardown giant snowglobe and an entry with...

    Started by Kebabtomte, 22.12.21 04:43
    • Replies: 0
    • Views: 2,280
    Kebabtomte
    22.12.21 04:43 Go to last post

  13. Foreign ship from weekly challenge has disappeared

    I was doing a weekly challenge before the bug fix. The foreign ship has disappeared from the map so I can't complete the challenge.

    Started by BillyGoatGruff, 16.12.21 16:55
    2 Pages •
    1 2
    • Replies: 11
    • Views: 27,128
    copycat71
    21.12.21 11:52 Go to last post

  14. The nightmare that are adventures

    I decided to try Stealing from rich to if adventures are playable yet. It was a total nightmare, stealing from the rich is an easy and quick...

    Started by Sparkaktus, 21.12.21 10:21
    • Replies: 3
    • Views: 1,426
    copycat71
    21.12.21 11:29 Go to last post

  15. The game does not start.

    How did the mistake express itself? I was able to enter in the morning last. The game does not start since then. Date and time – when the problem...

    Started by tomori, 20.12.21 19:13
    • Replies: 1
    • Views: 3,571
    BB_Trafffer
    21.12.21 10:31 Go to last post

  16. Ghost Ship & Xmas Trees.

    Today I should have received 6 rewards from the ghost lanterns/ship. I got 2 from 1 box. I should get 8 rewards from my Xmas trees. The 2 boxes...

    Started by Rosejane, 08.11.21 20:18
    2 Pages •
    1 2
    • Replies: 17
    • Views: 8,191
    Max_turtle
    21.12.21 06:52 Go to last post

  17. Locked explorers

    Hi Seems there is a issue with Humble explorers being locked, checked wording on front page and it states :- Humble Explorer (Limit: 2 per Event)...

    Started by hiswitzend, 18.12.21 12:22
    • Replies: 4
    • Views: 3,558
    Max_turtle
    21.12.21 06:51 Go to last post

  18. Bugged scrolling

    How did the error manifest itself? Scrolling stops in the quest window and the trading window. Date and time - When did the problem occur? ...

    Started by Goboc, 20.12.21 18:30
    • Replies: 1
    • Views: 1,554
    Goboc
    20.12.21 18:56 Go to last post

  19. Mountain Labyrinth FoW not lifting

    hi... Mountain Labyrinth adventure has a bug. reached very last after finishing all camps but fog of war not lifting from last boss camp. had to...

    Started by manibish11, 08.12.21 13:48
    • Replies: 4
    • Views: 16,187
    Kistelek
    20.12.21 11:57 Go to last post

  20. Duck Toys not in star when visiting friends island

    Besides most of the time explorers and generals images are shown instead of Buffs images :mad: Imposible to complete the quest

    Started by Sandycat, 18.12.21 02:53
    • Replies: 2
    • Views: 4,728
    Sandycat
    20.12.21 04:02 Go to last post
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