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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,692
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,395
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,506
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,726,782
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,102,188
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,471
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Can't place buildings on the first island of the archipelago

    I can only place buildings on the tiny part that goes onto the 2nd island. Sorted by a refresh.

    Started by LdSnugglepuss, 19.12.21 15:05
    • Replies: 0
    • Views: 2,096
    LdSnugglepuss
    19.12.21 15:05 Go to last post

  2. The Collectors Path

    What is this path that is appearing? Is it leading me down into a black hole?

    Started by toucan, 18.12.21 20:40
    1 Attachment(s)
    • Replies: 2
    • Views: 19,461
    toucan
    19.12.21 09:48 Go to last post

  3. Failing delivering presents getting into the Christmas spirit

    Hi all, I solved it by clicking many times between the lines where you can choose wich present to give. Sometimes it still don't work and then...

    Started by Danspie, 17.12.21 14:23
    • Replies: 1
    • Views: 2,176
    copycat71
    17.12.21 19:16 Go to last post

  4. Exclamation Cannot Login or reset password

    Hi there, I originally registered an account in Summer 2019 and last played properly in Jan 2020. Looking to get back into it but the log in page has...

    Started by BillyTheYidd2, 17.12.21 09:02
    reset
    • Replies: 1
    • Views: 7,973
    BB_Trafffer
    17.12.21 13:19 Go to last post

  5. Cog menu issue

    After todays "fix", pleased to report that login issues have been resolved, and that game is now more responsive than any time since you dropped the...

    Started by Nogbad, 17.12.21 02:33
    • Replies: 0
    • Views: 1,338
    Nogbad
    17.12.21 02:33 Go to last post

  6. Problem when visiting friends

    When visiting high level friends there is a problem when trying to return to my own island.. it never happens.. I just get the "initializing login...

    Started by Niclin, 16.12.21 17:27
    • Replies: 0
    • Views: 1,251
    Niclin
    16.12.21 17:27 Go to last post

  7. Login delays

    Yesterday it was impossible to login even after waiting 1h.... Today it took 5 mins to login.... and game keeps on "freezing" every minute or two....

    Started by marvistas, 15.12.21 08:48
    2 Pages •
    1 2
    • Replies: 13
    • Views: 6,723
    Xyrin
    16.12.21 16:50 Go to last post

  8. giving up after 10min loading time and 208 requests

    giving up after 10min loading time and 208 requests loading time has increased from painful to deadly the game hugs up my whole system and...

    Started by Bodolfo, 15.12.21 17:20
    • Replies: 1
    • Views: 2,010
    toucan
    15.12.21 18:52 Go to last post

  9. uncaught exception when submitting guild votes

    How did the error manifest itself? submitting votes for the guild pop-up message: " An error occurred running the Unity content on this page. See...

    Started by Bodolfo, 13.12.21 20:07
    • Replies: 0
    • Views: 3,021
    Bodolfo
    13.12.21 20:07 Go to last post

  10. Server zone crashed

    What now??? Ever since the Happy Hour started I'm getting the dreaded Server Zone Crashed message....Can't get into the game. Same problem on...

    Started by Bartlettis, 21.10.21 00:36
    10 Pages •
    1 2 3 ... 10
    • Replies: 90
    • Views: 43,520
    BB_Trafffer
    10.12.21 13:07 Go to last post

  11. No building licenses when killing boss in sector 5

    No building licenses in loot after killing leader camp in sector 5 ( center ). And they are not in star.

    Started by halv12, 22.10.21 08:31
    2 Pages •
    1 2
    • Replies: 16
    • Views: 36,502
    ViperMonster
    07.12.21 18:42 Go to last post

  12. Missing snow skins

    A Thousand Snowflakes puts a snowy skin on most buildings but not Capacious Warehouses or Tributes. My warehouses stick out like weed farms on a...

    Started by Kistelek, 04.12.21 11:09
    • Replies: 0
    • Views: 2,386
    Kistelek
    04.12.21 11:09 Go to last post

  13. ready to exel quest not completing

    Hi, Several players can not get the quest completed by any known workaround.

    Started by Pier, 29.11.21 10:06
    • Replies: 8
    • Views: 8,500
    copycat71
    02.12.21 18:33 Go to last post

  14. PFB issue: gone

    Hi, yesterday my friend dropped PFB on my island (paid buff) and I saw you have 16d+ active pfb message. Then suddenly it's gone. So we paid for...

    Started by Marengo007, 26.10.21 04:27
    5 Pages •
    1 2 3 ... 5
    • Replies: 44
    • Views: 23,440
    Qualan
    01.12.21 15:19 Go to last post

  15. Giant Battle

    I am at the very last stage of a Giant Battle but the mammoth & Risi are covered on clouds & I can't shift them or get the generals to attack under...

    Started by Rosejane, 21.11.21 14:32
    • Replies: 1
    • Views: 14,995
    Rosejane
    21.11.21 16:04 Go to last post

  16. medipak

    Medipaks made in sickbay dont seem to be working... whatever they are made from, I apply the general heals, shortly after they are dead again and the...

    Started by stonewaller, 16.11.21 19:51
    • Replies: 4
    • Views: 2,237
    Qualan
    19.11.21 14:56 Go to last post

  17. time to do a nice update on known bugs listing?

    Looks like the verified bugs section and/or bugs list hasnt been "shaken up" for quite some time it might be useful to have a bit of a refresh so...

    Started by Qualan, 19.11.21 08:09
    • Replies: 2
    • Views: 2,018
    gunoierul
    19.11.21 11:00 Go to last post

  18. Christmas Bakery bug

    The Cookies and Cream buff from the Christmas Bakery should half the required input. So a level 1 mine used to not decrease the deposit size The...

    Started by Torquemarda, 07.11.21 11:43
    • Replies: 4
    • Views: 4,118
    Qualan
    18.11.21 06:17 Go to last post

  19. Concert Hall not working

    My concert Hall has stopped working. Loads and loads and nothing happens.

    Started by morelene, 16.11.21 08:24
    • Replies: 1
    • Views: 1,508
    Qualan
    16.11.21 11:48 Go to last post

  20. Ghastly Halloween Bundle

    The mentioned bundle has an endless gold mine in the icon but there's actually no endless gold mine in it. For players that bought the bundle...

    Started by Amorp, 09.11.21 02:58
    • Replies: 5
    • Views: 1,748
    Amorp
    14.11.21 13:39 Go to last post
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