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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,712
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,969
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,602
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,718,081
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,766
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,458
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. giving up after 10min loading time and 208 requests

    giving up after 10min loading time and 208 requests loading time has increased from painful to deadly the game hugs up my whole system and...

    Started by Bodolfo, 15.12.21 17:20
    • Replies: 1
    • Views: 1,996
    15.12.21 18:52 Go to last post
  2. uncaught exception when submitting guild votes

    How did the error manifest itself? submitting votes for the guild pop-up message: " An error occurred running the Unity content on this page. See...

    Started by Bodolfo, 13.12.21 20:07
    • Replies: 0
    • Views: 2,915
    13.12.21 20:07 Go to last post
  3. Server zone crashed

    What now??? Ever since the Happy Hour started I'm getting the dreaded Server Zone Crashed message....Can't get into the game. Same problem on...

    Started by Bartlettis, 21.10.21 00:36
    10 Pages
    1 2 3 ... 10
    • Replies: 90
    • Views: 42,759
    10.12.21 13:07 Go to last post
  4. No building licenses when killing boss in sector 5

    No building licenses in loot after killing leader camp in sector 5 ( center ). And they are not in star.

    Started by halv12, 22.10.21 08:31
    2 Pages
    1 2
    • Replies: 16
    • Views: 36,412
    07.12.21 18:42 Go to last post
  5. Missing snow skins

    A Thousand Snowflakes puts a snowy skin on most buildings but not Capacious Warehouses or Tributes. My warehouses stick out like weed farms on a...

    Started by Kistelek, 04.12.21 11:09
    • Replies: 0
    • Views: 2,374
    04.12.21 11:09 Go to last post
  6. ready to exel quest not completing

    Hi, Several players can not get the quest completed by any known workaround.

    Started by Pier, 29.11.21 10:06
    • Replies: 8
    • Views: 8,416
    02.12.21 18:33 Go to last post
  7. PFB issue: gone

    Hi, yesterday my friend dropped PFB on my island (paid buff) and I saw you have 16d+ active pfb message. Then suddenly it's gone. So we paid for...

    Started by Marengo007, 26.10.21 04:27
    5 Pages
    1 2 3 ... 5
    • Replies: 44
    • Views: 23,306
    01.12.21 15:19 Go to last post
  8. Giant Battle

    I am at the very last stage of a Giant Battle but the mammoth & Risi are covered on clouds & I can't shift them or get the generals to attack under...

    Started by Rosejane, 21.11.21 14:32
    • Replies: 1
    • Views: 14,978
    21.11.21 16:04 Go to last post
  9. medipak

    Medipaks made in sickbay dont seem to be working... whatever they are made from, I apply the general heals, shortly after they are dead again and the...

    Started by stonewaller, 16.11.21 19:51
    • Replies: 4
    • Views: 2,207
    19.11.21 14:56 Go to last post
  10. time to do a nice update on known bugs listing?

    Looks like the verified bugs section and/or bugs list hasnt been "shaken up" for quite some time it might be useful to have a bit of a refresh so...

    Started by Qualan, 19.11.21 08:09
    • Replies: 2
    • Views: 1,994
    19.11.21 11:00 Go to last post
  11. Christmas Bakery bug

    The Cookies and Cream buff from the Christmas Bakery should half the required input. So a level 1 mine used to not decrease the deposit size The...

    Started by Torquemarda, 07.11.21 11:43
    • Replies: 4
    • Views: 4,092
    18.11.21 06:17 Go to last post
  12. Concert Hall not working

    My concert Hall has stopped working. Loads and loads and nothing happens.

    Started by morelene, 16.11.21 08:24
    • Replies: 1
    • Views: 1,492
    16.11.21 11:48 Go to last post
  13. Ghastly Halloween Bundle

    The mentioned bundle has an endless gold mine in the icon but there's actually no endless gold mine in it. For players that bought the bundle...

    Started by Amorp, 09.11.21 02:58
    • Replies: 5
    • Views: 1,729
    14.11.21 13:39 Go to last post
  14. Sharpened Pickaxe not what is advertised

    The Sharpened Pickaxe description: Effect: +200% Production Speed Actual effect: +200% production amount Basically the text reads like it...

    Started by Koraku, 13.11.21 12:00
    • Replies: 0
    • Views: 2,921
    13.11.21 12:00 Go to last post
  15. Cant log in

    Anyone else experienced this? https://prnt.sc/1yvxp9w I got kicked out the game 3 hours ago and still unable to log in - client, browser neither....

    Started by Old_Bob, 09.11.21 12:46
    • Replies: 9
    • Views: 14,363
    11.11.21 13:54 Go to last post
  16. Spacious Storehouse from Easter 2021 event shows upgrade possible

    Spacious Storehouse from Easter 2021 event shows upgrade possible. This even when it upgraded to max. Same problem in both Chrome and Microsoft...

    Started by AdamCoyle, 20.07.21 15:56
    • Replies: 2
    • Views: 2,921
    10.11.21 17:50 Go to last post
  17. Expedition bugs

    I've only done PvP expeditions very recently (for Pathfinder quests) so I'm not quite sure how they are supposed to work. I am fairly sure these are...

    Started by badjabadjabadja, 10.11.21 13:44
    • Replies: 1
    • Views: 2,721
    10.11.21 13:58 Go to last post
  18. Spring Park down.

    Spring Park can be added to the buff buildings that ceased functioning, clicking on the Spring Festival button & start will have as result that the...

    Started by wintertime, 09.11.21 23:20
    • Replies: 2
    • Views: 3,722
    10.11.21 03:16 Go to last post
  19. New quest and zone refresh loop

    Today I have had the following happen to me a few times now. 1: I get a notification sayin "You have received a new quest" and a zone refresh...

    Started by Niclin, 17.09.21 13:23
    • Replies: 6
    • Views: 7,671
    09.11.21 21:39 Go to last post
  20. Mercenaries appear broken

    Went to adv, took 700 recs. Added 600 merc Had some fights Added 600+ to QM QM returned with 79. If I had 1300 troops, 600 mercs should be...

    Started by ClarenceDuPont, 08.11.21 12:57
    • Replies: 2
    • Views: 2,160
    09.11.21 12:01 Go to last post

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