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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 153
    • Views: 3,381
    Lobodlak
    Today 07:01 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Giant Slow Globe issues

    After placing it and wanna demolish it (without any upgrade done ofc) window pops up with header teardown giant snowglobe and an entry with...

    Started by Kebabtomte, 22.12.21 04:43
    • Replies: 0
    • Views: 2,315
    Kebabtomte
    22.12.21 04:43 Go to last post

  2. Foreign ship from weekly challenge has disappeared

    I was doing a weekly challenge before the bug fix. The foreign ship has disappeared from the map so I can't complete the challenge.

    Started by BillyGoatGruff, 16.12.21 16:55
    2 Pages •
    1 2
    • Replies: 11
    • Views: 27,399
    copycat71
    21.12.21 11:52 Go to last post

  3. The nightmare that are adventures

    I decided to try Stealing from rich to if adventures are playable yet. It was a total nightmare, stealing from the rich is an easy and quick...

    Started by Sparkaktus, 21.12.21 10:21
    • Replies: 3
    • Views: 1,485
    copycat71
    21.12.21 11:29 Go to last post

  4. The game does not start.

    How did the mistake express itself? I was able to enter in the morning last. The game does not start since then. Date and time – when the problem...

    Started by tomori, 20.12.21 19:13
    • Replies: 1
    • Views: 3,610
    BB_Trafffer
    21.12.21 10:31 Go to last post

  5. Ghost Ship & Xmas Trees.

    Today I should have received 6 rewards from the ghost lanterns/ship. I got 2 from 1 box. I should get 8 rewards from my Xmas trees. The 2 boxes...

    Started by Rosejane, 08.11.21 20:18
    2 Pages •
    1 2
    • Replies: 17
    • Views: 8,908
    Max_turtle
    21.12.21 06:52 Go to last post

  6. Locked explorers

    Hi Seems there is a issue with Humble explorers being locked, checked wording on front page and it states :- Humble Explorer (Limit: 2 per Event)...

    Started by hiswitzend, 18.12.21 12:22
    • Replies: 4
    • Views: 3,670
    Max_turtle
    21.12.21 06:51 Go to last post

  7. Bugged scrolling

    How did the error manifest itself? Scrolling stops in the quest window and the trading window. Date and time - When did the problem occur? ...

    Started by Goboc, 20.12.21 18:30
    • Replies: 1
    • Views: 1,755
    Goboc
    20.12.21 18:56 Go to last post

  8. Mountain Labyrinth FoW not lifting

    hi... Mountain Labyrinth adventure has a bug. reached very last after finishing all camps but fog of war not lifting from last boss camp. had to...

    Started by manibish11, 08.12.21 13:48
    • Replies: 4
    • Views: 16,300
    Kistelek
    20.12.21 11:57 Go to last post

  9. Duck Toys not in star when visiting friends island

    Besides most of the time explorers and generals images are shown instead of Buffs images :mad: Imposible to complete the quest

    Started by Sandycat, 18.12.21 02:53
    • Replies: 2
    • Views: 4,774
    Sandycat
    20.12.21 04:02 Go to last post

  10. Can't place buildings on the first island of the archipelago

    I can only place buildings on the tiny part that goes onto the 2nd island. Sorted by a refresh.

    Started by LdSnugglepuss, 19.12.21 15:05
    • Replies: 0
    • Views: 2,121
    LdSnugglepuss
    19.12.21 15:05 Go to last post

  11. The Collectors Path

    What is this path that is appearing? Is it leading me down into a black hole?

    Started by toucan, 18.12.21 20:40
    1 Attachment(s)
    • Replies: 2
    • Views: 19,515
    toucan
    19.12.21 09:48 Go to last post

  12. Failing delivering presents getting into the Christmas spirit

    Hi all, I solved it by clicking many times between the lines where you can choose wich present to give. Sometimes it still don't work and then...

    Started by Danspie, 17.12.21 14:23
    • Replies: 1
    • Views: 2,218
    copycat71
    17.12.21 19:16 Go to last post

  13. Exclamation Cannot Login or reset password

    Hi there, I originally registered an account in Summer 2019 and last played properly in Jan 2020. Looking to get back into it but the log in page has...

    Started by BillyTheYidd2, 17.12.21 09:02
    reset
    • Replies: 1
    • Views: 8,015
    BB_Trafffer
    17.12.21 13:19 Go to last post

  14. Cog menu issue

    After todays "fix", pleased to report that login issues have been resolved, and that game is now more responsive than any time since you dropped the...

    Started by Nogbad, 17.12.21 02:33
    • Replies: 0
    • Views: 1,372
    Nogbad
    17.12.21 02:33 Go to last post

  15. Problem when visiting friends

    When visiting high level friends there is a problem when trying to return to my own island.. it never happens.. I just get the "initializing login...

    Started by Niclin, 16.12.21 17:27
    • Replies: 0
    • Views: 1,280
    Niclin
    16.12.21 17:27 Go to last post

  16. Login delays

    Yesterday it was impossible to login even after waiting 1h.... Today it took 5 mins to login.... and game keeps on "freezing" every minute or two....

    Started by marvistas, 15.12.21 08:48
    2 Pages •
    1 2
    • Replies: 13
    • Views: 6,927
    Xyrin
    16.12.21 16:50 Go to last post

  17. giving up after 10min loading time and 208 requests

    giving up after 10min loading time and 208 requests loading time has increased from painful to deadly the game hugs up my whole system and...

    Started by Bodolfo, 15.12.21 17:20
    • Replies: 1
    • Views: 2,039
    toucan
    15.12.21 18:52 Go to last post

  18. uncaught exception when submitting guild votes

    How did the error manifest itself? submitting votes for the guild pop-up message: " An error occurred running the Unity content on this page. See...

    Started by Bodolfo, 13.12.21 20:07
    • Replies: 0
    • Views: 3,281
    Bodolfo
    13.12.21 20:07 Go to last post

  19. No building licenses when killing boss in sector 5

    No building licenses in loot after killing leader camp in sector 5 ( center ). And they are not in star.

    Started by halv12, 22.10.21 09:31
    2 Pages •
    1 2
    • Replies: 16
    • Views: 36,823
    ViperMonster
    07.12.21 18:42 Go to last post

  20. Missing snow skins

    A Thousand Snowflakes puts a snowy skin on most buildings but not Capacious Warehouses or Tributes. My warehouses stick out like weed farms on a...

    Started by Kistelek, 04.12.21 11:09
    • Replies: 0
    • Views: 2,424
    Kistelek
    04.12.21 11:09 Go to last post
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