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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 212,936
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 651,249
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 90,466
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 102,412
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken...

    Started by ginny31, 20.06.20 09:11
    • Replies: 8
    • Views: 364
    23.06.20 18:59 Go to last post
  2. Island not loading

    For about 2 months now, I've had issues with my island not loading completely ( I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 06:35
    • Replies: 1
    • Views: 120
    23.06.20 10:36 Go to last post
  3. Thorough Geologist Bug

    It won't go out and find any deposit. It just cancel the task itself. I tried with other geologist, all work but him.

    Started by Jins, 22.06.20 14:39
    • Replies: 1
    • Views: 106
    22.06.20 16:07 Go to last post
  4. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 17:25
    • Replies: 7
    • Views: 481
    21.06.20 09:45 Go to last post
  5. Missing Mountains after Update 16/6/2020

    So it seems some mountains have vanished and other just don't look quite right. Screenshot from sector CTRL+5 (Archi islands) ...

    Started by WildWizard, 16.06.20 10:10
    • Replies: 9
    • Views: 535
    18.06.20 13:55 Go to last post
  6. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 17:43
    • Replies: 0
    • Views: 173
    17.06.20 17:43 Go to last post
  7. Ore deposit bug

    Hi all, after the last patch I have a strange bug. When I queue an iron or coal mine for building, but then cancel them, they disappear from the...

    Started by Kmeta, 18.08.12 22:02
    2 Pages
    1 2
    • Replies: 10
    • Views: 16,551
    17.06.20 14:43 Go to last post
  8. Issues on Internet Explorer and Firefox

    Dont have a clue whats going on with the game I cant log in with IE at all I keep getting a message saying uplay is inaccessible. On Firefox I'm...

    Started by MaelstromJ, 06.06.20 14:08
    • Replies: 6
    • Views: 458
    13.06.20 11:38 Go to last post
  9. Angry Ubisoft login T&C's

    Having slogged through the looong Ubisoft terms & conditions ...... :mad: I can happily say when it becomes the only option for login, I will be...

    Started by chaos51, 03.06.20 07:36
    2 Pages
    1 2
    • Replies: 10
    • Views: 539
    06.06.20 02:30 Go to last post
  10. Guildie cannot login - white screen at login

    Member if guild gets this when tries to login Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried...

    Started by lordloocan, 02.06.20 21:46
    • Replies: 6
    • Views: 249
    03.06.20 19:16 Go to last post
  11. Stuck on loading

    After windows update stuck on game loading. Can't access game.

    Started by audrdem, 02.06.20 05:19
    • Replies: 2
    • Views: 133
    02.06.20 05:55 Go to last post
  12. Cannot Access Game

    For approx last 8 hours I have been unable to access the game. At about 0200 CET this morning I suffered a Comms Failure (with the picture of the...

    Started by cat_flap, 31.05.20 08:55
    • Replies: 4
    • Views: 314
    01.06.20 09:13 Go to last post
  13. Population count bug?

    Here is a screenshot of my population overview. My population capacity hasn't changed for a while, I don't have any troops building or any adventures...

    Started by IainC, 31.05.20 17:34
    • Replies: 3
    • Views: 195
    01.06.20 08:39 Go to last post
  14. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 22:58
    • Replies: 4
    • Views: 223
    31.05.20 16:21 Go to last post
  15. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, 28.05.20 09:39
    • Replies: 8
    • Views: 488
    30.05.20 01:19 Go to last post
  16. new Ubisoft Account

    By trying new login by Ubisoft Account I get a pop up with new Terms and Conditions (or something to accept) - I cant say what as it is written (for...

    Started by czezz, 28.05.20 11:53
    • Replies: 2
    • Views: 396
    29.05.20 10:02 Go to last post
  17. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, 28.05.20 10:55
    • Replies: 0
    • Views: 271
    28.05.20 10:55 Go to last post
  18. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, 27.05.20 11:55
    quest help
    • Replies: 1
    • Views: 297
    27.05.20 12:55 Go to last post
  19. Bugg Guild Quests After guild Quests change i see bugg persist /merged double posts BB_Trafffer

    Started by tastino, 27.05.20 11:01
    • Replies: 0
    • Views: 66
    27.05.20 11:01 Go to last post
  20. Magic Ink

    Hi, in Rarity Provisioning House in resources I let make magic ink, after 10 minutes it is done (1 lot), but I do not have more map fragments and...

    Started by Rejik, 26.05.20 07:24
    • Replies: 1
    • Views: 113
    26.05.20 07:33 Go to last post

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