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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 67
    • Posts: 1,418
  1. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    24 Pages
    1 2 3 ... 24
    • Replies: 238
    • Views: 212,936
    15.06.20 20:50 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    31 Pages
    1 2 3 ... 31
    • Replies: 301
    • Views: 651,249
    12.02.20 11:34 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    • Replies: 9
    • Views: 90,466
    19.12.19 12:29 Go to last post
  4. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 102,412
    27.07.17 15:21 Go to last post
  5. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken...

    Started by ginny31, 20.06.20 09:11
    • Replies: 8
    • Views: 364
    23.06.20 18:59 Go to last post
  2. Island not loading

    For about 2 months now, I've had issues with my island not loading completely (https://prnt.sc/t4rgar). I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 06:35
    • Replies: 1
    • Views: 120
    23.06.20 10:36 Go to last post
  3. Thorough Geologist Bug

    It won't go out and find any deposit. It just cancel the task itself. I tried with other geologist, all work but him.

    Started by Jins, 22.06.20 14:39
    bug
    • Replies: 1
    • Views: 106
    22.06.20 16:07 Go to last post
  4. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 17:25
    • Replies: 7
    • Views: 481
    21.06.20 09:45 Go to last post
  5. Missing Mountains after Update 16/6/2020

    So it seems some mountains have vanished and other just don't look quite right. Screenshot from sector CTRL+5 (Archi islands) ...

    Started by WildWizard, 16.06.20 10:10
    • Replies: 9
    • Views: 535
    18.06.20 13:55 Go to last post
  6. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 17:43
    • Replies: 0
    • Views: 173
    17.06.20 17:43 Go to last post
  7. Ore deposit bug

    Hi all, after the last patch I have a strange bug. When I queue an iron or coal mine for building, but then cancel them, they disappear from the...

    Started by Kmeta, 18.08.12 22:02
    2 Pages
    1 2
    • Replies: 10
    • Views: 16,551
    17.06.20 14:43 Go to last post
  8. Issues on Internet Explorer and Firefox

    Dont have a clue whats going on with the game I cant log in with IE at all I keep getting a message saying uplay is inaccessible. On Firefox I'm...

    Started by MaelstromJ, 06.06.20 14:08
    • Replies: 6
    • Views: 458
    13.06.20 11:38 Go to last post
  9. Angry Ubisoft login T&C's

    Having slogged through the looong Ubisoft terms & conditions ...... :mad: I can happily say when it becomes the only option for login, I will be...

    Started by chaos51, 03.06.20 07:36
    2 Pages
    1 2
    • Replies: 10
    • Views: 539
    06.06.20 02:30 Go to last post
  10. Guildie cannot login - white screen at login

    Member if guild gets this when tries to login prnt.sc/ssmq14 Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried...

    Started by lordloocan, 02.06.20 21:46
    • Replies: 6
    • Views: 249
    03.06.20 19:16 Go to last post
  11. Stuck on loading

    After windows update stuck on game loading. Can't access game.

    Started by audrdem, 02.06.20 05:19
    • Replies: 2
    • Views: 133
    02.06.20 05:55 Go to last post
  12. Cannot Access Game

    For approx last 8 hours I have been unable to access the game. At about 0200 CET this morning I suffered a Comms Failure (with the picture of the...

    Started by cat_flap, 31.05.20 08:55
    • Replies: 4
    • Views: 314
    01.06.20 09:13 Go to last post
  13. Population count bug?

    Here is a screenshot of my population overview. My population capacity hasn't changed for a while, I don't have any troops building or any adventures...

    Started by IainC, 31.05.20 17:34
    • Replies: 3
    • Views: 195
    01.06.20 08:39 Go to last post
  14. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 22:58
    • Replies: 4
    • Views: 223
    31.05.20 16:21 Go to last post
  15. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, 28.05.20 09:39
    • Replies: 8
    • Views: 488
    30.05.20 01:19 Go to last post
  16. new Ubisoft Account

    By trying new login by Ubisoft Account I get a pop up with new Terms and Conditions (or something to accept) - I cant say what as it is written (for...

    Started by czezz, 28.05.20 11:53
    • Replies: 2
    • Views: 396
    29.05.20 10:02 Go to last post
  17. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, 28.05.20 10:55
    • Replies: 0
    • Views: 271
    28.05.20 10:55 Go to last post
  18. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, 27.05.20 11:55
    quest help
    • Replies: 1
    • Views: 297
    27.05.20 12:55 Go to last post
  19. Bugg Guild Quests

    https://prnt.sc/soosuc After guild Quests change i see bugg persist https://prnt.sc/soqmdr /merged double posts BB_Trafffer

    Started by tastino, 27.05.20 11:01
    • Replies: 0
    • Views: 66
    27.05.20 11:01 Go to last post
  20. Magic Ink

    Hi, in Rarity Provisioning House in resources I let make magic ink, after 10 minutes it is done (1 lot), but I do not have more map fragments and...

    Started by Rejik, 26.05.20 07:24
    • Replies: 1
    • Views: 113
    26.05.20 07:33 Go to last post

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