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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,385,261
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 788,237
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,494
    BB_Saqui
    27.07.17 15:21 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,391
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 159,027
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,567
    topgearfan
    13.11.23 03:13 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Game wont load

    Got kicked from the game and cant log back in. And thats exactly at 00:30 UK time..any explanation?

    Started by wojtasson, 26.09.13 23:38
    31 Pages •
    1 2 3 ... 31
    2 Attachment(s)
    • Replies: 302
    • Views: 269,144
    SmurfAsH
    06.04.14 15:51 Go to last post

  2. Re: No golems !!!!!

    :mad: So Im really enjoying this event BUT....one golem so far and then no more. Got a new quest for the Golem and Guess what? NO [ removed ] ...

    Started by hotstuff1962, 19.10.13 07:39
    25 Pages •
    1 2 3 ... 25
    golems, halloween, no golems
    • Replies: 244
    • Views: 264,952
    Larili
    02.11.13 12:41 Go to last post

  3. Rain of Arrows: No loot from adventure

    Bought a Clever Little Tailor Lootspot, used Rain of Arrows, definitely made some kills. Checked the camp I did hit, was down a fair amount of...

    Started by Sharpielein, 16.08.14 21:06
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 251,036
    Fanfas
    16.07.17 21:42 Go to last post

  4. Server Client Fail - Connection to server lost...

    ...please click OK to refresh your client I get that on one of my PCs (win7 pro, 64bit, latest version of Mozilla firefox; we have broadband...

    Started by Mr_Murkus, 25.01.12 19:10
    4 Pages •
    1 2 3 ... 4
    • Replies: 38
    • Views: 250,211
    Fexno
    16.03.13 15:56 Go to last post

  5. PVP xp

    When i kill leader camp a i don't get PVP XP for whole sector it's that bug or new feature? i get PVP XP only for killed units not for whole...

    Started by corona88, 03.07.15 21:39
    3 Pages •
    1 2 3
    • Replies: 27
    • Views: 248,216
    corona88
    23.07.15 12:05 Go to last post

  6. [BUG] Server Zone Crashed - Can't Login

    Description This message appears when you try and login Cause

    Started by peck_ed, 04.04.13 19:43
    11 Pages •
    1 2 3 ... 11
    error message, home page, level 4, silo, zone
    • Replies: 104
    • Views: 240,289
    Fexno
    18.08.13 12:49 Go to last post

  7. Connection Failed ?

    cant log in game ??

    Started by norfik, 19.03.14 15:30
    20 Pages •
    1 2 3 ... 20
    • Replies: 192
    • Views: 238,217
    sleiN13
    29.03.15 20:53 Go to last post

  8. Cannot Sign in... Press OK to refresh your client

    Hi Since last night's maintenance I cannot sign in, the game loads - gives me the tip of the day then up pops the server call failed banner and a...

    Started by dopeyngrumpy, 29.03.12 08:00
    4 Pages •
    1 2 3 ... 4
    • Replies: 32
    • Views: 235,110
    iLegion
    29.03.12 20:25 Go to last post

  9. Unhappy Connection failed

    I try many times,but it is not userful.

    Started by unundead, 29.08.13 00:36
    6 Pages •
    1 2 3 ... 6
    • Replies: 55
    • Views: 233,500
    Fexno
    29.08.13 10:06 Go to last post

  10. can,t login

    https://prnt.sc/gk81df thios is how far it loads and it stops if this is not fix i will never come live in this game again this is starting to get...

    Started by heinwe, 12.09.17 13:10
    10 Pages •
    1 2 3 ... 10
    • Replies: 96
    • Views: 232,932
    BB_Saqui
    13.09.17 15:10 Go to last post

  11. Golem gone

    My golem was buffed and I killed it. The new one started coming with 16 hours counting down. I went to adventure and back and the new one is gone,...

    Started by t00tie, 17.10.17 10:58
    5 Pages •
    1 2 3 ... 5
    • Replies: 49
    • Views: 231,493
    BB_Saqui
    20.10.17 14:31 Go to last post

  12. Unhappy Amount of collectibles

    I have cleared most (all but 1 sector) of the Archipelago and now I'm getting very, very little collectibles. Since the Halloween event is over, I...

    Started by Sharpielein, 15.11.15 09:40
    18 Pages •
    1 2 3 ... 18
    • Replies: 175
    • Views: 230,419
    LordBosse
    08.01.16 04:46 Go to last post

  13. Cleared cache but still can't get back in

    The game failed to load for me i have cleared both my flash cache and my websites cache and still nothing, i use firefox, never had a problem until...

    Started by Umber, 14.12.11 23:37
    6 Pages •
    1 2 3 ... 6
    cache, error, fault, help!, major
    • Replies: 57
    • Views: 226,682
    molder
    15.12.11 11:24 Go to last post

  14. Login Issues (looping)

    I´m having seruis problems with login, not into the game, but onto my account from front page, i have to write my password more than 10 times before...

    Started by Faststriker, 03.09.13 07:32
    9 Pages •
    1 2 3 ... 9
    • Replies: 83
    • Views: 217,484
    canuckles
    24.09.13 18:01 Go to last post

  15. [FIXED] Death to the Leaders

    Description You have the Quest Death to the Leaders however you have already completed it, each time you click Claim Reward nothing happens and it...

    Started by peck_ed, 04.04.13 19:51
    13 Pages •
    1 2 3 ... 13
    bug, death to the leaders 5 Attachment(s)
    • Replies: 120
    • Views: 213,118
    Kiewik
    01.09.13 11:31 Go to last post

  16. New Downloadable Client

    The new downloadable client was launched yesterday on the French server. Maybe this thread from there will help any who hit similar problems as they...

    Started by lordloocan, 18.12.20 09:44
    27 Pages •
    1 2 3 ... 27
    8 Attachment(s)
    • Replies: 269
    • Views: 210,378
    mr777
    03.05.21 13:15 Go to last post

  17. Unable to "log in" --> Play Now

    Login works perfect - Then when clicking the Play Now I just get a Blank/White screen - no errors, or anything. Tried to from IE: 9.08112.16421...

    Started by WaZoul, 22.06.12 11:14
    9 Pages •
    1 2 3 ... 9
    • Replies: 89
    • Views: 204,467
    Thimotty
    29.06.12 13:10 Go to last post

  18. Question Quest problem - Enough coal/New plans

    In the "Enough coal" quest there is a strange task that I don't understand: "Have a production value of at least 0 every 12 hour(s) for Coal." Does...

    Started by KentHage, 23.11.12 08:48
    2 Pages •
    1 2
    bug, coal, quest, task 1 Attachment(s)
    • Replies: 18
    • Views: 204,109
    Dorotheus
    18.07.13 22:22 Go to last post

  19. Visiting Friend's Island

    There may be an issue with visiting certain players' islands. I tried to visit one particular player and got stuck with a 'loading map' notice. The...

    Started by Sto_Helit, 13.06.13 12:20
    10 Pages •
    1 2 3 ... 10
    • Replies: 96
    • Views: 203,203
    Sto_Helit
    05.08.13 14:50 Go to last post

  20. Easter Eent Quest bug

    Hello, In the quest window, my guild mates and my friends have a quest: Easter preparation with a timer: 'Wait x hour", but i dont have it, no...

    Started by Mambolina, 19.04.19 18:55
    29 Pages •
    1 2 3 ... 29
    easter event 1 Attachment(s)
    • Replies: 281
    • Views: 202,485
    Kumcats
    19.04.20 21:35 Go to last post
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