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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,380,499
    topgearfan
    18.08.23 10:52 Go to last post

  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 783,214
    Reapertje
    26.12.20 06:44 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 156,638
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 169,963
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 39,891
    topgearfan
    13.11.23 03:13 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 185,884
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Still have population problem

    Yesterday I had full population: 5940/5940 but today, after this maintenance have this: My military is not counted.

    Started by JessieSun, 05.06.14 05:05
    13 Pages •
    1 2 3 ... 13
    • Replies: 123
    • Views: 142,841
    0
    12.06.14 05:26 Go to last post

  2. Unity live bugs

    well we are back and chat is not working for me also now i have my full island its a nightmare waiting for the graphics to constantly load egg...

    Started by hades8840, 20.07.21 10:15
    13 Pages •
    1 2 3 ... 13
    1 Attachment(s)
    • Replies: 123
    • Views: 39,551
    remac1
    30.07.21 23:26 Go to last post

  3. [FIXED] Death to the Leaders

    Description You have the Quest Death to the Leaders however you have already completed it, each time you click Claim Reward nothing happens and it...

    Started by peck_ed, 04.04.13 19:51
    13 Pages •
    1 2 3 ... 13
    bug, death to the leaders 5 Attachment(s)
    • Replies: 120
    • Views: 211,428
    Kiewik
    01.09.13 11:31 Go to last post

  4. ★ Server Shutdown [13787]

    hmm his has been happening since the game update ONLY happens if I switch to another tab for any length of time, and/or alt tab or switch to another...

    Started by Lunaran, 27.01.16 07:30
    12 Pages •
    1 2 3 ... 12
    • Replies: 117
    • Views: 174,006
    Xibor
    30.06.16 23:33 Go to last post

  5. Settlere missing and no one produced

    This might help to understand what happened: http://forum.thesettlersonline.com/threads/27617-INFO-No-new-settlers-population-count After...

    Started by Paraipan, 13.03.14 05:23
    12 Pages •
    1 2 3 ... 12
    2 Attachment(s)
    • Replies: 112
    • Views: 365,369
    Zotamedu
    17.03.14 21:36 Go to last post

  6. Game isn't loading

    It seems like someone spilt coffee in the server again because I cannot log on. I was kicked out after seeing that guy banging a computer with a...

    Started by Zotamedu, 04.09.14 12:50
    11 Pages •
    1 2 3 ... 11
    game, homepage 2 Attachment(s)
    • Replies: 109
    • Views: 102,465
    drazah
    22.10.14 10:55 Go to last post

  7. Thumbs down Server busy...no chat server

    Thank you BB! Got "Server busy.. Try again later" in the middle of an massive attack with my 2 MG. They must be retreated after the attack or they...

    Started by KentHage, 09.03.16 13:09
    11 Pages •
    1 2 3 ... 11
    1 Attachment(s)
    • Replies: 107
    • Views: 94,393
    BB_Ravel
    14.03.16 15:08 Go to last post

  8. game will not start

    I cannot enter the game, and haven´t for the last couple of hours. why? do anybody know..

    Started by KongeA, 07.04.14 17:55
    11 Pages •
    1 2 3 ... 11
    • Replies: 107
    • Views: 65,696
    stuntmutt
    25.04.14 09:34 Go to last post

  9. Cant close info window so I can play game [16515]

    Dear fox-ish Settlers, With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to...

    Started by BB_Saqui, 13.10.16 01:00
    11 Pages •
    1 2 3 ... 11
    • Replies: 106
    • Views: 102,496
    SKAPIE
    28.10.16 09:03 Go to last post

  10. [BUG] Server Zone Crashed - Can't Login

    Description This message appears when you try and login Cause

    Started by peck_ed, 04.04.13 19:43
    11 Pages •
    1 2 3 ... 11
    error message, home page, level 4, silo, zone
    • Replies: 104
    • Views: 238,529
    Fexno
    18.08.13 12:49 Go to last post

  11. Angry Unable to load game

    After clicking the blue 'PLAY NOW' button, I end up on a blank page where the game is supposed to load but nothing happens. Ticket open but I wonder...

    Started by SillYcoNe, 29.08.16 08:57
    11 Pages •
    1 2 3 ... 11
    4 Attachment(s)
    • Replies: 103
    • Views: 277,668
    Cully
    29.04.17 16:32 Go to last post

  12. Exclamation website not loading

    i just get blank white screen when i try to log in http://www.thesettlersonline.com/en/play :mad:

    Started by AlexD, 26.12.11 14:10
    11 Pages •
    1 2 3 ... 11
    • Replies: 100
    • Views: 128,015
    Nogbad
    26.12.11 17:58 Go to last post

  13. Buffs not remaining for full term.

    I have noticed on several occasions that my buffs either self placing or for friends are running out well before time. I gather this is also...

    Started by Mortallicus, 15.05.15 12:48
    10 Pages •
    1 2 3 ... 10
    • Replies: 99
    • Views: 326,699
    PELIAS
    03.10.18 20:41 Go to last post

  14. Post Bug on a giant battle (Mountain Clan)

    i have killed the first 2 leaders and i did not get robust tool that is needed for bridge construction kit. also all quests but last one seems...

    Started by ApostolisM, 22.11.18 18:28
    10 Pages •
    1 2 3 ... 10
    • Replies: 97
    • Views: 30,494
    geezer123
    17.12.18 05:58 Go to last post

  15. Unable to log-in Connection failed

    Trying to login - as in playing, not just logging in - this fine morning, and been getting a rapidly increasing login time. It startet at 30 seconds,...

    Started by trinsan, 27.06.14 06:05
    10 Pages •
    1 2 3 ... 10
    login, queue, waittime
    • Replies: 97
    • Views: 116,979
    LadyIris
    29.06.14 13:35 Go to last post

  16. can,t login

    https://prnt.sc/gk81df thios is how far it loads and it stops if this is not fix i will never come live in this game again this is starting to get...

    Started by heinwe, 12.09.17 13:10
    10 Pages •
    1 2 3 ... 10
    • Replies: 96
    • Views: 231,716
    BB_Saqui
    13.09.17 15:10 Go to last post

  17. Collectibles hiding (in rocks etc)

    All ready the first day I found a kettle hidden under the rocks http://prntscr.com/1uyzav

    Started by DutchDuty, 03.10.13 10:04
    10 Pages •
    1 2 3 ... 10
    collectible items 10 Attachment(s)
    • Replies: 96
    • Views: 100,568
    unicornlinzy1
    23.08.16 09:58 Go to last post

  18. Observatory bugged

    Generals just loop through the landing animation until the time they would have reached the addie without the buff. Normal generals actually seem to...

    Started by Jim_B, 23.02.19 23:15
    10 Pages •
    1 2 3 ... 10
    5 Attachment(s)
    • Replies: 96
    • Views: 355,063
    UGdk
    08.07.19 08:40 Go to last post

  19. Visiting Friend's Island

    There may be an issue with visiting certain players' islands. I tried to visit one particular player and got stuck with a 'loading map' notice. The...

    Started by Sto_Helit, 13.06.13 12:20
    10 Pages •
    1 2 3 ... 10
    • Replies: 96
    • Views: 202,123
    Sto_Helit
    05.08.13 14:50 Go to last post

  20. Log In Problems

    logged on ok but only get blue screen and normal menu for example saying camps have influence areas no green tick for screen to load

    Started by Taffy, 01.02.17 15:23
    10 Pages •
    1 2 3 ... 10
    • Replies: 95
    • Views: 46,060
    MOD_Daz
    02.02.17 09:27 Go to last post
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