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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,396
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,864
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 448,938
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,017
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,064
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,179
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Post Time to let BB know how we feeL

    :mad: ::E:: ::crossbow:: ::fishfood:: ::skull:: ::bomb:: ::cannon:: ::tools:: It has been 2 weeks now that Sandycove have been un-playable,...

    Started by N1K0L4Z, 09.03.25 12:31
    2 Pages
    1 2
    • Replies: 16
    • Views: 3,525
    12.03.25 12:49 Go to last post
  2. Server Zone Crashed

    I have had this error all day, tried different browsers and also cleared cache. Any ideas? My son can log in fine to his account...

    Started by Dougie_180, 27.02.25 18:29
    2 Pages
    1 2
    • Replies: 11
    • Views: 3,294
    05.03.25 17:27 Go to last post
  3. connection to the server has been lost

    For days. different times terrible... and ubisoft is silent/non reachable as always. And no communication as always Nice way to destroy our joy...

    Started by theemutsje, 05.03.25 17:25
    • Replies: 0
    • Views: 1,410
    05.03.25 17:25 Go to last post
  4. Flying ice palace

    My ice palace is lost its footing It is floating approximately 1 cm above the text that is displaying the name of the Palace. The name Ice Palace...

    Started by wintertime, 05.03.25 15:59
    • Replies: 0
    • Views: 1,295
    05.03.25 15:59 Go to last post
  5. Hammerman is gone

    Hammermen is gone. Now it is so boring and easy to play. However, Hammermen promised to come back for the next event to give players some fun and...

    Started by Doritis, 04.03.25 14:06
    • Replies: 5
    • Views: 1,929
    05.03.25 08:05 Go to last post
  6. Game Crashing

    Another weekend of being kicked of game. Cant stay in more than a few minutes and when i manage to stay in i try and open mail and get kicked out. ...

    Started by Julezy, 23.02.25 08:08
    4 Pages
    1 2 3 ... 4
    • Replies: 35
    • Views: 26,066
    03.03.25 18:38 Go to last post
  7. Locked out Again.

    Thanks again, Now my island is locked, !year ago you did the same thing to me, same event, sent you tickets with screenshots. Would a BB please...

    Started by Julezy, 27.02.25 08:41
    • Replies: 0
    • Views: 1,173
    27.02.25 08:41 Go to last post
  8. Migration to Ubisoft Account Failed

    I am posting this on behalf of a friend, as the forum will not allow them to post (probably part of the issues they are having). They used to play...

    Started by EsmeSilverbranch, 13.02.25 13:47
    • Replies: 2
    • Views: 1,925
    13.02.25 21:44 Go to last post
  9. UBI error

    When logging in i am getting a UBIsoft error Invalid Next URL https://www.thesettlersonline.com/uplaylogin find attached a copy

    Started by hiswitzend, 12.02.25 12:24
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 15,758
    12.02.25 21:24 Go to last post
  10. Not logging in

    I have anew mac mini m4 and I am finding it nearly immpossible to login to the game. When I enter the login details the screen flashes twice and then...

    Started by Charente, 05.02.25 08:20
    • Replies: 1
    • Views: 2,001
    07.02.25 23:13 Go to last post
  11. General went missing after sending to a mission.

    I sent four YGG generals to an adventure island (Secluded Experiments). Three arrived, and one never showed up. He disappeared in both main island...

    Started by mr_untitled, 02.02.25 06:35
    • Replies: 0
    • Views: 1,395
    02.02.25 06:35 Go to last post
  12. Not getting credit for Pathfinder Guild Coin Quest

    One of my Pathfinder quests was to gather 150 Guild coins. I was at 121 yesterday. This morning I went to collect the 77 coins that the guild earned...

    Started by polarbarez, 25.01.25 15:49
    • Replies: 1
    • Views: 1,822
    26.01.25 17:55 Go to last post
  13. Achievements for Horseback and Third thief

    Completed Horseback for the achievement "Bring More Guns". Using only soldiers. Achievement has not been considered to be done. Is it a bug with...

    Started by Cillet, 09.01.22 12:26
    2 Pages
    1 2
    • Replies: 15
    • Views: 33,011
    22.01.25 08:59 Go to last post
  14. Another weekend another Failure

    What is the point if you cannot keep the game online :mad:

    Started by myboro, 19.01.25 20:16
    • Replies: 1
    • Views: 1,799
    20.01.25 10:52 Go to last post
  15. Achievement completed without doing the addy.

    Achievement list / Missions / Ali Baba and the Third Thief -> Against all Odds ==> This achievement is showing as complete but I never did this...

    Started by silvioito, 20.01.25 09:08
    • Replies: 0
    • Views: 1,809
    20.01.25 09:08 Go to last post
  16. Missing Resources from Explorers

    Hi, Anyone had issues with missing resources from explorers? The other day I collected around 150 explorer mails to my star menu however the...

    Started by Gogmer, 15.01.25 05:54
    • Replies: 0
    • Views: 2,130
    15.01.25 05:54 Go to last post
  17. Where are my recruits?

    Hi Discovered that a little over 20,000 recruits have disappeared without me using them frome my starmenu. Can these be returned?

    Started by Ames_84, 10.01.25 18:36
    • Replies: 5
    • Views: 2,755
    14.01.25 13:21 Go to last post
  18. Adventure could not start

    Im getting an "Adventure could not start" message, telling me to wait a while if I just finished one. Thing is I've been getting this message for 2...

    Started by Chopy9, 09.01.25 22:02
    • Replies: 1
    • Views: 2,618
    12.01.25 19:00 Go to last post
  19. Tedious Logging in Process

    I've had to go through about 6 screens to log in and it's taken almost ten minutes. Isn't it possible to prune the log in time and the number of...

    Started by MaelstromJ, 09.01.25 11:05
    • Replies: 0
    • Views: 2,991
    09.01.25 11:05 Go to last post
  20. Event Timer Issue

    Did something go wrong with the event timer ? I sent all my explorers out when there were 20 hours left to the end of the event.... so as to maximise...

    Started by MaelstromJ, 06.01.25 21:54
    • Replies: 2
    • Views: 1,582
    08.01.25 20:23 Go to last post

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