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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Lucky find skill on geologists - having no luck

    For more than a week ( since before last update ) I have been trying to find extra marble deposits with 'lucky find' skill - untill now no success. ...

    Started by halv12, 25.10.21 06:21
    • Replies: 1
    • Views: 2,192
    stonewaller
    25.10.21 08:33 Go to last post

  2. Cannot visit friends islands and don't have acces to my oilmills

    Hi all, When i try to visit friends islands i got this error https://prnt.sc/1x05ww8 Also i can't get acces to my oilmills since Unity has been...

    Started by Danspie, 21.10.21 21:40
    • Replies: 1
    • Views: 9,507
    BB_Trafffer
    22.10.21 11:30 Go to last post

  3. After Unity Update and hotfix 20.10.2021

    So the newest update seems to have given us even more new bugs. I have only played 30 minutes or so but it seems that love tree now does not work,...

    Started by Niclin, 20.10.21 16:01
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 13,626
    BB_Trafffer
    21.10.21 09:28 Go to last post

  4. Angry Selecting Royal Explorer causes crash ..... game locks up solid.

    Select Royal Explorer in star and this happens for bigger: click image...

    Started by Harlequin_1963, 20.10.21 10:41
    • Replies: 3
    • Views: 1,986
    Harlequin_1963
    20.10.21 13:04 Go to last post

  5. Trade crashes

    After the latest update my game crashes with a java script error every time i try to search in trade. Can make trades but if I try to see other...

    Started by Bartlettis, 20.10.21 10:36
    • Replies: 2
    • Views: 4,726
    BB_Trafffer
    20.10.21 12:50 Go to last post

  6. Adventure loops

    I'm supprised that it seems no attempt has been made to fix problems with Adventures and pvp. The loops I come across eg. never ending battles,...

    Started by neil65146, 13.10.21 14:13
    • Replies: 1
    • Views: 2,909
    BB_Trafffer
    14.10.21 12:58 Go to last post

  7. chat

    is it just me or a general issue that chats not working at all? ok looks like its not just me HEY BB did you run a background fix in the night...

    Started by Ristlin, 13.10.21 06:44
    • Replies: 3
    • Views: 3,536
    BB_Trafffer
    13.10.21 09:24 Go to last post

  8. Zone Refresh's

    BB, it appears, from observations, that certain events trigger a Zone Refresh. While some probably are important, most seem completely pointless. ...

    Started by Torquemarda, 06.09.21 13:36
    • Replies: 6
    • Views: 19,834
    BB_Trafffer
    11.10.21 12:12 Go to last post

  9. Retreat unusable!

    Ahh, what an unpleasant problem! "Thanks" to the new system of viewing and selecting generals! When a general is intercepted unexpectedly, the...

    Started by faivq, 09.10.21 12:25
    • Replies: 2
    • Views: 2,254
    BB_Trafffer
    11.10.21 12:09 Go to last post

  10. Out of Memory - temporary solution

    Dear Settlers, Please note that there is a solution for a known "Out of Memory" error, which can be used as a temporary solution. Laboratories,...

    Started by BB_Trafffer, 06.10.21 10:31
    • Replies: 0
    • Views: 2,897
    BB_Trafffer
    06.10.21 10:31 Go to last post

  11. Royal Explorer issues

    Is the Royal Explorer actually working correctly. In the Merchants its claimed this explorer ( not cheap at over 4k gems) finds tokens . Well so far...

    Started by MaelstromJ, 17.09.21 12:10
    4 Pages •
    1 2 3 ... 4
    • Replies: 34
    • Views: 45,758
    lordloocan
    04.10.21 23:34 Go to last post

  12. Handful of balloons buff

    The provision house buff "Handful of balloons" only gives a +300% boost, not the +500% as advertised. It is the same as a barazek. For example:...

    Started by zygotes, 02.10.21 13:57
    • Replies: 2
    • Views: 1,539
    BB_Trafffer
    04.10.21 10:57 Go to last post

  13. Post Playing on Macbook with M1 chipset.

    Greetings, I am planning to buy a new device, but I am confused if it is possible to play the game on the MacBook. Has anyone tried with new MacBook...

    Started by ketangt, 02.10.21 09:46
    apple, mac
    • Replies: 2
    • Views: 2,744
    sparkies2013
    03.10.21 10:54 Go to last post

  14. Gems

    When I open Mystery box from Ghost ship week quest and receive Gems they never has been added to the Gems I already have in my storage. Someone...

    Started by Svil-en, 29.09.21 19:28
    • Replies: 1
    • Views: 1,431
    Qualan
    30.09.21 16:44 Go to last post

  15. Elite barrack build queue

    Hello - think I've noticed a bug in the reporting of time to complete builds in this queue. I've started a build for around 1000 knights. The queue...

    Started by richardds, 28.09.21 15:47
    2 Attachment(s)
    • Replies: 1
    • Views: 2,037
    Qualan
    29.09.21 07:26 Go to last post

  16. Birthday cake conversion to buffs?

    As the end was near of the anniversary event came near I made cakes from all the event items I had, as they would be replaced with buffs. When are...

    Started by Heerd, 26.09.21 15:34
    • Replies: 3
    • Views: 1,941
    lordloocan
    26.09.21 18:29 Go to last post

  17. From developer tools (Chrome)

    Just making BB devs aware that there are still errors happening when using developer tools in different browsers. ...

    Started by Niclin, 19.09.21 16:32
    • Replies: 6
    • Views: 5,646
    Niclin
    25.09.21 13:22 Go to last post

  18. Unloading 0 (zero) unused objects!!

    Unloading zero unused objects (zone refresh) seems kind of silly considering it takes a long time to do so and it's seemingly good for nothing....

    Started by Niclin, 19.09.21 17:21
    • Replies: 0
    • Views: 1,103
    Niclin
    19.09.21 17:21 Go to last post

  19. no rely from contact support is it turned off ???

    is email support working !!

    Started by royavatar, 15.09.21 08:51
    • Replies: 3
    • Views: 2,013
    BB_Trafffer
    15.09.21 13:24 Go to last post

  20. Cool Celebration round - VI (lvl69)

    Quest "Bronze Mine buffs" - Use 2xFish Platters on 2x Copper mines. THANKS GOD I only 2 Spooky Bronze Mines and 2 endless Copper Mines, I can still...

    Started by Marazmas, 14.09.21 20:22
    • Replies: 1
    • Views: 1,705
    Qualan
    15.09.21 06:21 Go to last post
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