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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,561
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,382
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,463
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,726,452
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,102,067
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,412
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Exclamation Game Into problem: Finding the shortcuts button

    Hi developers, One of the beginner missions is to find the shortcuts button in the help archive window, you can't progress without levelling in...

    Started by TeRRoRThijS, 12.09.21 14:07
    • Replies: 0
    • Views: 1,593
    TeRRoRThijS
    12.09.21 14:07 Go to last post

  2. The Shaman

    Just started the adventure and I have a problem. The quest for removing rocks was completed but rocks are still there and I cannot move my generals...

    Started by Svil-en, 09.09.21 18:08
    • Replies: 2
    • Views: 1,625
    Svil-en
    10.09.21 19:28 Go to last post

  3. Exclamation Official position on 32-bit support and Unity

    Dear BB, At the start of the year you went to great pains to provide a 32-bit downloadable client when you realised that a lot of your user base...

    Started by PharTing, 02.09.21 13:09
    • Replies: 2
    • Views: 4,765
    BB_Trafffer
    10.09.21 11:59 Go to last post

  4. Anniversary event - Not getting cake dough

    Hello everyone, I don't seem to be getting any cake dough, whether adventures/mini missions/ventures/scenarios etc., or searches. So far I have...

    Started by DrLucien2020, 10.09.21 08:31
    anniversary event, missing
    • Replies: 1
    • Views: 1,626
    DrLucien2020
    10.09.21 08:34 Go to last post

  5. Sleepy Reef not completing

    I've just risked a mini mission (because the event said to do two of them), Sleepy Reef. Initially it went as normal, but when I got to the final...

    Started by Alina_Light, 09.09.21 14:22
    • Replies: 1
    • Views: 1,294
    Alina_Light
    09.09.21 14:24 Go to last post

  6. Bart the Barterer not being dropped

    Hey everyone, I've found that the Excelsior doesn't appear to be dropping the "Bart the Barterer" buff quest since moving to Unity. Is anyone else...

    Started by DrLucien2020, 20.08.21 08:38
    buff, missing, quest, unity
    • Replies: 2
    • Views: 8,946
    DrLucien2020
    09.09.21 09:01 Go to last post

  7. Angry Celebration lookout not giving the correct amount of gifts

    According to the description you are supposed to get 1 gift per celebration lookout. I had 5 from last years event and I always got 5 gifts, now this...

    Started by Mindslayer, 08.09.21 12:47
    • Replies: 0
    • Views: 1,804
    Mindslayer
    08.09.21 12:47 Go to last post

  8. game sending wrong gens

    I tried doing a YWC and it seems that when I send a gen for an attack, the game randomly selects a gen from the adventure and sends that gen instead....

    Started by shasnas, 06.09.21 12:50
    • Replies: 4
    • Views: 1,697
    damien762
    07.09.21 11:18 Go to last post

  9. Adventure Star Menu

    Hi BB devs, my current YWC adventure star menu shows I have over 19k snowy explorers, can I please have them in my home island star menu to in...

    Started by skarrs, 04.09.21 20:16
    • Replies: 0
    • Views: 1,355
    skarrs
    04.09.21 20:16 Go to last post

  10. Angry Annoying messages

    Can BB please hide these annoying messages behind the chat window? When the messages scroll up they cover half the chat.

    Started by MaverickMe, 01.09.21 12:27
    • Replies: 0
    • Views: 1,042
    MaverickMe
    01.09.21 12:27 Go to last post

  11. No response from Technical

    This was sent just now. May I hope foe a solution? Subject: Permanent building que Category: Problem with the game Hi there. As I mentioned...

    Started by Apokalypse_Naa, 31.08.21 18:34
    • Replies: 2
    • Views: 2,777
    JohnRo79
    01.09.21 03:05 Go to last post

  12. Gem sale , incorrect duration on login

    It appears there is a 12 day gem sale

    Started by Harlequin_1963, 31.08.21 19:32
    • Replies: 1
    • Views: 2,599
    PharTing
    01.09.21 02:58 Go to last post

  13. Loading buffs on home island then application on adventures

    Its a mission loading buffs on Storm recovery anyway. However having done it three times today I have had to load and suffered additional buffs ...

    Started by megadethmaniac, 31.08.21 19:15
    • Replies: 0
    • Views: 2,011
    megadethmaniac
    31.08.21 19:15 Go to last post

  14. Connection to Server

    Still no go with accessing the game - still can't get past lost connection to server (17 August) - yet some days can access ok - to a certain extent....

    Started by Taffy, 17.08.21 12:27
    • Replies: 4
    • Views: 5,626
    BB_Trafffer
    31.08.21 12:21 Go to last post

  15. Irritations - there must be a better title?

    The Forum is full of players reporting serious problems with connectivity, slowness to load, lagging etc & I am sure these are very real for some...

    Started by Rosejane, 30.08.21 07:48
    • Replies: 1
    • Views: 2,678
    Kotugo
    30.08.21 18:30 Go to last post

  16. all mail deleted

    I deleted my loot mail as usual but ALL my mail was deleted ! I didn't do it as the box said "80 loot mail will be deleted" and this was the correct...

    Started by Pamissou, 28.08.21 07:21
    • Replies: 0
    • Views: 1,127
    Pamissou
    28.08.21 07:21 Go to last post

  17. Unity cant be played properly...

    I got no clue wich fool said that the game would be playable on unity, but that was clearly a lie. I have tried Unity, and i left, and wont be...

    Started by DutchDuty, 20.07.21 10:18
    5 Pages •
    1 2 3 ... 5
    • Replies: 43
    • Views: 28,346
    Lou-Lu
    28.08.21 06:38 Go to last post

  18. App wont load

    Hey, I'm able to go to the settlers online website and login. I downloaded the client, but it doesnt load. It tries to launch it in the browser...

    Started by Titchx, 21.08.21 13:27
    • Replies: 3
    • Views: 16,275
    Qualan
    25.08.21 15:47 Go to last post

  19. Oil Refinery

    New issue Production complete in 3368 days and 9 hours (10 Years)

    Started by polarbarez, 24.08.21 21:14
    • Replies: 3
    • Views: 2,985
    polarbarez
    25.08.21 15:18 Go to last post

  20. Session timedout

    For second or third time since the switchover I received a "Session timedout please log again" during the log-in just a few seconds after clicking...

    Started by Sparkaktus, 22.08.21 14:56
    • Replies: 2
    • Views: 2,972
    Sparkaktus
    24.08.21 13:08 Go to last post
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