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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,699
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,963
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,592
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,718,057
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,757
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,425
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. game sending wrong gens

    I tried doing a YWC and it seems that when I send a gen for an attack, the game randomly selects a gen from the adventure and sends that gen instead....

    Started by shasnas, 06.09.21 12:50
    • Replies: 4
    • Views: 1,677
    damien762
    07.09.21 11:18 Go to last post

  2. Adventure Star Menu

    Hi BB devs, my current YWC adventure star menu shows I have over 19k snowy explorers, can I please have them in my home island star menu to in...

    Started by skarrs, 04.09.21 20:16
    • Replies: 0
    • Views: 1,341
    skarrs
    04.09.21 20:16 Go to last post

  3. Angry Annoying messages

    Can BB please hide these annoying messages behind the chat window? When the messages scroll up they cover half the chat.

    Started by MaverickMe, 01.09.21 12:27
    • Replies: 0
    • Views: 1,016
    MaverickMe
    01.09.21 12:27 Go to last post

  4. No response from Technical

    This was sent just now. May I hope foe a solution? Subject: Permanent building que Category: Problem with the game Hi there. As I mentioned...

    Started by Apokalypse_Naa, 31.08.21 18:34
    • Replies: 2
    • Views: 2,753
    JohnRo79
    01.09.21 03:05 Go to last post

  5. Gem sale , incorrect duration on login

    It appears there is a 12 day gem sale

    Started by Harlequin_1963, 31.08.21 19:32
    • Replies: 1
    • Views: 2,584
    PharTing
    01.09.21 02:58 Go to last post

  6. Loading buffs on home island then application on adventures

    Its a mission loading buffs on Storm recovery anyway. However having done it three times today I have had to load and suffered additional buffs ...

    Started by megadethmaniac, 31.08.21 19:15
    • Replies: 0
    • Views: 2,005
    megadethmaniac
    31.08.21 19:15 Go to last post

  7. Connection to Server

    Still no go with accessing the game - still can't get past lost connection to server (17 August) - yet some days can access ok - to a certain extent....

    Started by Taffy, 17.08.21 12:27
    • Replies: 4
    • Views: 5,605
    BB_Trafffer
    31.08.21 12:21 Go to last post

  8. Irritations - there must be a better title?

    The Forum is full of players reporting serious problems with connectivity, slowness to load, lagging etc & I am sure these are very real for some...

    Started by Rosejane, 30.08.21 07:48
    • Replies: 1
    • Views: 2,665
    Kotugo
    30.08.21 18:30 Go to last post

  9. all mail deleted

    I deleted my loot mail as usual but ALL my mail was deleted ! I didn't do it as the box said "80 loot mail will be deleted" and this was the correct...

    Started by Pamissou, 28.08.21 07:21
    • Replies: 0
    • Views: 1,109
    Pamissou
    28.08.21 07:21 Go to last post

  10. Unity cant be played properly...

    I got no clue wich fool said that the game would be playable on unity, but that was clearly a lie. I have tried Unity, and i left, and wont be...

    Started by DutchDuty, 20.07.21 10:18
    5 Pages •
    1 2 3 ... 5
    • Replies: 43
    • Views: 28,172
    Lou-Lu
    28.08.21 06:38 Go to last post

  11. App wont load

    Hey, I'm able to go to the settlers online website and login. I downloaded the client, but it doesnt load. It tries to launch it in the browser...

    Started by Titchx, 21.08.21 13:27
    • Replies: 3
    • Views: 16,201
    Qualan
    25.08.21 15:47 Go to last post

  12. Oil Refinery

    New issue Production complete in 3368 days and 9 hours (10 Years)

    Started by polarbarez, 24.08.21 21:14
    • Replies: 3
    • Views: 2,973
    polarbarez
    25.08.21 15:18 Go to last post

  13. Session timedout

    For second or third time since the switchover I received a "Session timedout please log again" during the log-in just a few seconds after clicking...

    Started by Sparkaktus, 22.08.21 14:56
    • Replies: 2
    • Views: 2,953
    Sparkaktus
    24.08.21 13:08 Go to last post

  14. No control over anything in my game and my island looks like its sinking

    after trying for over4 weeks my game is kind of loading , takes around 10 min and 3 or 4 attempts , Have no control over anything , eg cant send geos...

    Started by czip, 23.08.21 06:53
    • Replies: 2
    • Views: 3,829
    czip
    24.08.21 09:07 Go to last post

  15. Angry Unable to close Economy Overview window

    Any suggestions how to close the window without refreshing the game.

    Started by Matilda_6, 19.08.21 05:00
    • Replies: 2
    • Views: 2,488
    PharTing
    23.08.21 02:43 Go to last post

  16. Unhappy No mail

    Hi. Since Uity was activated I have no mails. No old mails, no new mails.

    Started by Nastynono, 13.08.21 12:32
    • Replies: 2
    • Views: 2,855
    stonewaller
    18.08.21 21:12 Go to last post

  17. New Mail bug

    New mails display in same line as old mails https://prnt.sc/1q9z2oz I previously accepted 3 lootmails from explorers - so dont know if all new...

    Started by halv12, 18.08.21 09:51
    • Replies: 1
    • Views: 1,535
    PaulLG
    18.08.21 11:02 Go to last post

  18. Trade Office

    I agree with other posts about there being no sorting available. In addition if you open the history tab Date/Time shown is the time you opened the...

    Started by Sparkaktus, 17.08.21 15:32
    • Replies: 0
    • Views: 2,202
    Sparkaktus
    17.08.21 15:32 Go to last post

  19. [Violation] 'requestAnimationFrame' loop!?

    The same violation keeps repeating over and over while game is loading AND after game has finished loading, never stops just keeps going! Thousands...

    Started by Niclin, 16.08.21 14:57
    1 Attachment(s)
    • Replies: 0
    • Views: 2,834
    Niclin
    16.08.21 14:57 Go to last post

  20. generals attacking in wrong order and unopenable battle report

    I have two issues that I encountered (that may be related). On an adventure I sent two generals in succession. Both seems to be moving after sending...

    Started by Obliwan, 16.08.21 10:27
    • Replies: 0
    • Views: 2,802
    Obliwan
    16.08.21 10:27 Go to last post
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