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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,373
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,361
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,366
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,780
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,734
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,228
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. No control over anything in my game and my island looks like its sinking

    after trying for over4 weeks my game is kind of loading , takes around 10 min and 3 or 4 attempts , Have no control over anything , eg cant send geos...

    Started by czip, 23.08.21 06:53
    • Replies: 2
    • Views: 3,869
    czip
    24.08.21 09:07 Go to last post

  2. Angry Unable to close Economy Overview window

    Any suggestions how to close the window without refreshing the game.

    Started by Matilda_6, 19.08.21 05:00
    • Replies: 2
    • Views: 2,507
    PharTing
    23.08.21 02:43 Go to last post

  3. Unhappy No mail

    Hi. Since Uity was activated I have no mails. No old mails, no new mails.

    Started by Nastynono, 13.08.21 12:32
    • Replies: 2
    • Views: 2,964
    stonewaller
    18.08.21 21:12 Go to last post

  4. New Mail bug

    New mails display in same line as old mails https://prnt.sc/1q9z2oz I previously accepted 3 lootmails from explorers - so dont know if all new...

    Started by halv12, 18.08.21 09:51
    • Replies: 1
    • Views: 1,556
    PaulLG
    18.08.21 11:02 Go to last post

  5. Trade Office

    I agree with other posts about there being no sorting available. In addition if you open the history tab Date/Time shown is the time you opened the...

    Started by Sparkaktus, 17.08.21 15:32
    • Replies: 0
    • Views: 2,216
    Sparkaktus
    17.08.21 15:32 Go to last post

  6. [Violation] 'requestAnimationFrame' loop!?

    The same violation keeps repeating over and over while game is loading AND after game has finished loading, never stops just keeps going! Thousands...

    Started by Niclin, 16.08.21 14:57
    1 Attachment(s)
    • Replies: 0
    • Views: 2,844
    Niclin
    16.08.21 14:57 Go to last post

  7. generals attacking in wrong order and unopenable battle report

    I have two issues that I encountered (that may be related). On an adventure I sent two generals in succession. Both seems to be moving after sending...

    Started by Obliwan, 16.08.21 10:27
    • Replies: 0
    • Views: 2,817
    Obliwan
    16.08.21 10:27 Go to last post

  8. trade bug

    Need some res? Go to trade then search. It only finds unrelated trades now!

    Started by megadethmaniac, 13.08.21 16:21
    • Replies: 1
    • Views: 1,962
    Qualan
    14.08.21 06:56 Go to last post

  9. Question I am asked to choose avatar and name when entering the game?

    I am writing this on my wifes account since I seems to be flagged as 'new settler' and do not have privs to write here for some reason? When...

    Started by Bromby, 11.08.21 17:11
    • Replies: 4
    • Views: 33,965
    Heerd
    12.08.21 08:59 Go to last post

  10. Unhappy Logging in

    Yesterday and previously logged in BUT could not get past the hammer man - i.e. connection lost. Got in today BUT screen partially still blue,...

    Started by Taffy, 07.08.21 11:27
    2 Pages •
    1 2
    • Replies: 14
    • Views: 11,178
    BB_Trafffer
    09.08.21 10:58 Go to last post

  11. cant load game

    game wont load i'm afraid, hope to attach the pictures of the 4 stages and yes i have restarted computer, cleared cache and reloaded game several...

    Started by Hurzty_II, 07.08.21 03:05
    4 Attachment(s)
    • Replies: 1
    • Views: 1,445
    BB_Trafffer
    09.08.21 10:42 Go to last post

  12. ingiocabile

    opening the building menu, the screen remains blank inside it

    Started by misterbean, 08.08.21 08:06
    • Replies: 0
    • Views: 1,101
    misterbean
    08.08.21 08:06 Go to last post

  13. Facebook or ubisoft login?

    Long ago when I started the game I used to login with my Facebook account. Later I followed the steps for the migration of my account to ubisoft....

    Started by lumaro, 06.08.21 18:01
    • Replies: 3
    • Views: 8,537
    lumaro
    08.08.21 06:12 Go to last post

  14. Greyed out buffs - new bug apparently introduced in 4th Aug update

    Buffs in star menu seem to be randomly greyed out when I visit a friend's island, but I am still able to use them so it seems just cosmetic. Also...

    Started by prehensile, 04.08.21 11:06
    • Replies: 7
    • Views: 9,055
    sparkies2013
    07.08.21 16:51 Go to last post

  15. There is a flood on my home land

    Today I logged in and saw my homeland become a swamp (as in attachment images), it is really cool! I think at least once a month we should change to...

    Started by BlueArtanis, 07.08.21 02:02
    2 Attachment(s)
    • Replies: 2
    • Views: 2,702
    Qualan
    07.08.21 12:48 Go to last post

  16. help with log-in

    Hello i loaded Opera browser and then go to setting and activate vpn i did this and it finally worked after several log-ins when you get back ...

    Started by Kalgoorlie-Kid, 07.08.21 11:40
    • Replies: 0
    • Views: 1,905
    Kalgoorlie-Kid
    07.08.21 11:40 Go to last post

  17. the Unity has rendered my account unplayable.

    I am speaking about 4 attempts that I have gotten into my account and tried to play the game. 1). getting in is much better than before, get into...

    Started by Bill2013, 22.07.21 03:42
    2 Pages •
    1 2
    • Replies: 13
    • Views: 25,102
    Melhmqn
    06.08.21 21:37 Go to last post

  18. Building queue

    I have 4 slots in my building queue that mostly works as it should, how quite often when I try to to add a fourth item to the queue all items in the...

    Started by Sparkaktus, 06.08.21 05:09
    • Replies: 1
    • Views: 1,737
    Qualan
    06.08.21 07:21 Go to last post

  19. Game connection issues (with and without browser)

    Before this new connection system I have had a lot of issues with game freezing, chat reconnecting, game reconnecting. Very often after reconnect my...

    Started by JJKom, 24.12.20 07:25
    1 Attachment(s)
    • Replies: 3
    • Views: 8,030
    fungkau
    05.08.21 10:14 Go to last post

  20. Bug Tracker

    Would BB consider sharing with the community their bug tracker? Then we would be able to see what they have acknowledged as bugs, what they are...

    Started by Kafka-, 02.08.21 08:27
    • Replies: 5
    • Views: 2,442
    MannyTheGerman
    04.08.21 21:28 Go to last post
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