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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 383,092
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,748
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 465,183
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,695
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,695
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 423,083
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Unity cant be played properly...

    I got no clue wich fool said that the game would be playable on unity, but that was clearly a lie. I have tried Unity, and i left, and wont be...

    Started by DutchDuty, 20.07.21 10:18
    5 Pages •
    1 2 3 ... 5
    • Replies: 43
    • Views: 28,478
    Lou-Lu
    28.08.21 06:38 Go to last post

  2. App wont load

    Hey, I'm able to go to the settlers online website and login. I downloaded the client, but it doesnt load. It tries to launch it in the browser...

    Started by Titchx, 21.08.21 13:27
    • Replies: 3
    • Views: 16,331
    Qualan
    25.08.21 15:47 Go to last post

  3. Oil Refinery

    New issue Production complete in 3368 days and 9 hours (10 Years)

    Started by polarbarez, 24.08.21 21:14
    • Replies: 3
    • Views: 3,004
    polarbarez
    25.08.21 15:18 Go to last post

  4. Session timedout

    For second or third time since the switchover I received a "Session timedout please log again" during the log-in just a few seconds after clicking...

    Started by Sparkaktus, 22.08.21 14:56
    • Replies: 2
    • Views: 2,987
    Sparkaktus
    24.08.21 13:08 Go to last post

  5. No control over anything in my game and my island looks like its sinking

    after trying for over4 weeks my game is kind of loading , takes around 10 min and 3 or 4 attempts , Have no control over anything , eg cant send geos...

    Started by czip, 23.08.21 06:53
    • Replies: 2
    • Views: 3,915
    czip
    24.08.21 09:07 Go to last post

  6. Angry Unable to close Economy Overview window

    Any suggestions how to close the window without refreshing the game.

    Started by Matilda_6, 19.08.21 05:00
    • Replies: 2
    • Views: 2,526
    PharTing
    23.08.21 02:43 Go to last post

  7. Unhappy No mail

    Hi. Since Uity was activated I have no mails. No old mails, no new mails.

    Started by Nastynono, 13.08.21 12:32
    • Replies: 2
    • Views: 3,086
    stonewaller
    18.08.21 21:12 Go to last post

  8. New Mail bug

    New mails display in same line as old mails https://prnt.sc/1q9z2oz I previously accepted 3 lootmails from explorers - so dont know if all new...

    Started by halv12, 18.08.21 09:51
    • Replies: 1
    • Views: 1,570
    PaulLG
    18.08.21 11:02 Go to last post

  9. Trade Office

    I agree with other posts about there being no sorting available. In addition if you open the history tab Date/Time shown is the time you opened the...

    Started by Sparkaktus, 17.08.21 15:32
    • Replies: 0
    • Views: 2,229
    Sparkaktus
    17.08.21 15:32 Go to last post

  10. [Violation] 'requestAnimationFrame' loop!?

    The same violation keeps repeating over and over while game is loading AND after game has finished loading, never stops just keeps going! Thousands...

    Started by Niclin, 16.08.21 14:57
    1 Attachment(s)
    • Replies: 0
    • Views: 2,855
    Niclin
    16.08.21 14:57 Go to last post

  11. generals attacking in wrong order and unopenable battle report

    I have two issues that I encountered (that may be related). On an adventure I sent two generals in succession. Both seems to be moving after sending...

    Started by Obliwan, 16.08.21 10:27
    • Replies: 0
    • Views: 2,830
    Obliwan
    16.08.21 10:27 Go to last post

  12. trade bug

    Need some res? Go to trade then search. It only finds unrelated trades now!

    Started by megadethmaniac, 13.08.21 16:21
    • Replies: 1
    • Views: 1,984
    Qualan
    14.08.21 06:56 Go to last post

  13. Question I am asked to choose avatar and name when entering the game?

    I am writing this on my wifes account since I seems to be flagged as 'new settler' and do not have privs to write here for some reason? When...

    Started by Bromby, 11.08.21 17:11
    • Replies: 4
    • Views: 34,007
    Heerd
    12.08.21 08:59 Go to last post

  14. Unhappy Logging in

    Yesterday and previously logged in BUT could not get past the hammer man - i.e. connection lost. Got in today BUT screen partially still blue,...

    Started by Taffy, 07.08.21 11:27
    2 Pages •
    1 2
    • Replies: 14
    • Views: 11,230
    BB_Trafffer
    09.08.21 10:58 Go to last post

  15. cant load game

    game wont load i'm afraid, hope to attach the pictures of the 4 stages and yes i have restarted computer, cleared cache and reloaded game several...

    Started by Hurzty_II, 07.08.21 03:05
    4 Attachment(s)
    • Replies: 1
    • Views: 1,457
    BB_Trafffer
    09.08.21 10:42 Go to last post

  16. ingiocabile

    opening the building menu, the screen remains blank inside it

    Started by misterbean, 08.08.21 08:06
    • Replies: 0
    • Views: 1,122
    misterbean
    08.08.21 08:06 Go to last post

  17. Facebook or ubisoft login?

    Long ago when I started the game I used to login with my Facebook account. Later I followed the steps for the migration of my account to ubisoft....

    Started by lumaro, 06.08.21 18:01
    • Replies: 3
    • Views: 8,565
    lumaro
    08.08.21 06:12 Go to last post

  18. Greyed out buffs - new bug apparently introduced in 4th Aug update

    Buffs in star menu seem to be randomly greyed out when I visit a friend's island, but I am still able to use them so it seems just cosmetic. Also...

    Started by prehensile, 04.08.21 11:06
    • Replies: 7
    • Views: 9,075
    sparkies2013
    07.08.21 16:51 Go to last post

  19. There is a flood on my home land

    Today I logged in and saw my homeland become a swamp (as in attachment images), it is really cool! I think at least once a month we should change to...

    Started by BlueArtanis, 07.08.21 02:02
    2 Attachment(s)
    • Replies: 2
    • Views: 2,735
    Qualan
    07.08.21 12:48 Go to last post

  20. help with log-in

    Hello i loaded Opera browser and then go to setting and activate vpn i did this and it finally worked after several log-ins when you get back ...

    Started by Kalgoorlie-Kid, 07.08.21 11:40
    • Replies: 0
    • Views: 1,922
    Kalgoorlie-Kid
    07.08.21 11:40 Go to last post
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