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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,933
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,395
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,332
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,760
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,071
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Facebook or ubisoft login?

    Long ago when I started the game I used to login with my Facebook account. Later I followed the steps for the migration of my account to ubisoft....

    Started by lumaro, 06.08.21 18:01
    • Replies: 3
    • Views: 8,594
    lumaro
    08.08.21 06:12 Go to last post

  2. Greyed out buffs - new bug apparently introduced in 4th Aug update

    Buffs in star menu seem to be randomly greyed out when I visit a friend's island, but I am still able to use them so it seems just cosmetic. Also...

    Started by prehensile, 04.08.21 11:06
    • Replies: 7
    • Views: 9,108
    sparkies2013
    07.08.21 16:51 Go to last post

  3. There is a flood on my home land

    Today I logged in and saw my homeland become a swamp (as in attachment images), it is really cool! I think at least once a month we should change to...

    Started by BlueArtanis, 07.08.21 02:02
    2 Attachment(s)
    • Replies: 2
    • Views: 2,760
    Qualan
    07.08.21 12:48 Go to last post

  4. help with log-in

    Hello i loaded Opera browser and then go to setting and activate vpn i did this and it finally worked after several log-ins when you get back ...

    Started by Kalgoorlie-Kid, 07.08.21 11:40
    • Replies: 0
    • Views: 1,944
    Kalgoorlie-Kid
    07.08.21 11:40 Go to last post

  5. the Unity has rendered my account unplayable.

    I am speaking about 4 attempts that I have gotten into my account and tried to play the game. 1). getting in is much better than before, get into...

    Started by Bill2013, 22.07.21 03:42
    2 Pages •
    1 2
    • Replies: 13
    • Views: 25,647
    Melhmqn
    06.08.21 21:37 Go to last post

  6. Building queue

    I have 4 slots in my building queue that mostly works as it should, how quite often when I try to to add a fourth item to the queue all items in the...

    Started by Sparkaktus, 06.08.21 05:09
    • Replies: 1
    • Views: 1,807
    Qualan
    06.08.21 07:21 Go to last post

  7. Game connection issues (with and without browser)

    Before this new connection system I have had a lot of issues with game freezing, chat reconnecting, game reconnecting. Very often after reconnect my...

    Started by JJKom, 24.12.20 07:25
    1 Attachment(s)
    • Replies: 3
    • Views: 8,083
    fungkau
    05.08.21 10:14 Go to last post

  8. Bug Tracker

    Would BB consider sharing with the community their bug tracker? Then we would be able to see what they have acknowledged as bugs, what they are...

    Started by Kafka-, 02.08.21 08:27
    • Replies: 5
    • Views: 2,485
    MannyTheGerman
    04.08.21 21:28 Go to last post

  9. Angry after upgrade no chat showing

    just logged on yippe settings , have been saved boo boob boo below:mad: all my chat windows not working --empty- shows typing but are not sent....

    Started by royavatar, 04.08.21 11:12
    chat
    • Replies: 9
    • Views: 9,047
    Nogbad
    04.08.21 20:04 Go to last post

  10. Multiple servers/forum access

    Since this Unity rollout, I have tried to search for info from the German forums in a separate tab, but doing so completely logs me out of the game...

    Started by Nogbad, 01.08.21 03:19
    • Replies: 9
    • Views: 7,379
    Nogbad
    04.08.21 20:00 Go to last post

  11. every API Call make the zone lag

    Any time the client makes this call, the client freezes for the duration of it (around 500ms) Request URL:...

    Started by UsUe, 26.07.21 17:20
    • Replies: 4
    • Views: 4,343
    HunyBun
    04.08.21 11:26 Go to last post

  12. Excessive memory usage

    I don't know whether this has been reported before or is significant but here goes. Normally, on my setup, the game uses approx 9% of my available...

    Started by Dunwoody, 03.08.21 13:55
    • Replies: 0
    • Views: 5,470
    Dunwoody
    03.08.21 13:55 Go to last post

  13. Unable to log in - server zone error message

    I've not been able to log in today. After clicking the play game button it begins to load as normal and then just before completing, progress bar...

    Started by king_g_, 29.07.21 11:37
    3 Attachment(s)
    • Replies: 7
    • Views: 20,262
    diracc
    03.08.21 09:30 Go to last post

  14. Top Left Notification Animation is the cause of the lag

    Hi BB, I think top left notification animation is the cause of the lag. while every actions we do leads to a notification, when it's appearing it...

    Started by UsUe, 23.07.21 06:37
    • Replies: 9
    • Views: 6,514
    UsUe
    03.08.21 06:17 Go to last post

  15. Guild Member List Sorting

    As a Guild leader I'm finding it very difficult ((well, impossible almost)) to manage my Guild now that the Guild Member List cannot be sorted by...

    Started by N1K0L4Z, 27.07.21 13:19
    • Replies: 3
    • Views: 3,760
    Graciethecat
    31.07.21 00:22 Go to last post

  16. Unity live bugs

    well we are back and chat is not working for me also now i have my full island its a nightmare waiting for the graphics to constantly load egg...

    Started by hades8840, 20.07.21 10:15
    13 Pages •
    1 2 3 ... 13
    1 Attachment(s)
    • Replies: 123
    • Views: 91,912
    remac1
    30.07.21 23:26 Go to last post

  17. Quest - Off into the unknown - Send out the explorers

    So I was finally thinking of starting to do PvP quests, and didn't get far before I reached a problem. the quest is: * Have one explorer *...

    Started by g4m3-0n, 30.07.21 08:19
    • Replies: 1
    • Views: 14,597
    Qualan
    30.07.21 08:25 Go to last post

  18. Angry Happy hour

    Really? https://prnt.sc/1hfkvo6 So nobody from BB addressed PFB / Premium time refunds yet & we can "enjoy" another Happy hour. But we should...

    Started by sk_setttler, 29.07.21 04:53
    2 Pages •
    1 2
    • Replies: 18
    • Views: 13,167
    Chris-8989
    29.07.21 19:13 Go to last post

  19. oil mill

    Hi, I have similar problems with lagging of the game and many other bugs i already have seen reported. Except nothing about when i want to open...

    Started by Danspie, 25.07.21 16:33
    • Replies: 2
    • Views: 1,517
    Danspie
    28.07.21 20:37 Go to last post

  20. UI Scale adjustment

    When I adjust the UI scale in settings it always resets to 90 when I logon again. All the other settongs are remembered. just this one gets reset.

    Started by Sparkaktus, 28.07.21 10:59
    • Replies: 1
    • Views: 1,436
    UsUe
    28.07.21 20:19 Go to last post
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