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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 62,171
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 241,789
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,516,759
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 210,200
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 901,203
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 209,058
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Cannot load the game

    When I pushed on "Play now" nothing happened. So after several trials, I tried to reload the game. Dowload worked, old version was deleted , but...

    Started by Dieu-le-Gros, 30.03.21 18:51
    • Replies: 3
    • Views: 1,853
    Dieu-le-Gros
    31.03.21 08:01 Go to last post

  2. log in issue

    please help i log in and out of account today no problem,then i tried to log back in 6pm today says your client could not be updated please how do i...

    Started by victoria333, 03.03.21 19:28
    2 Pages •
    1 2
    • Replies: 16
    • Views: 9,638
    Areop-Enap
    29.03.21 08:14 Go to last post

  3. The Excelsior

    When will the Excelsior animation be fixed. It takes for ever to use the crystals and because there is no animation it is hard to tell when it has...

    Started by whatsawormdo, 23.03.21 12:42
    • Replies: 3
    • Views: 2,834
    Worley_The_Celt
    28.03.21 08:48 Go to last post

  4. Post The Pathfinder

    Hi, I have completed this week's tasks, and collected the rewards. Now to finish and get the week's bonuses the tick is greyed out. Logged out...

    Started by sparkies2013, 23.03.21 17:36
    1 Attachment(s)
    • Replies: 1
    • Views: 1,572
    JohnRo79
    23.03.21 18:23 Go to last post

  5. new migration to ubisoft

    as i had an old ubisoft account i could not migrate to ubisoft and because you cant have 2 ubisoft acounts with the same email address i had to 1....

    Started by dje154, 23.03.21 14:19
    • Replies: 0
    • Views: 2,835
    dje154
    23.03.21 14:19 Go to last post

  6. what captcha challenge?

    trying to migrate account, all filled in as it should be, but when i want to make the account, it wants me to do a bloody captcha challenge that is...

    Started by Sir_Settlealot, 16.03.21 17:42
    • Replies: 1
    • Views: 5,593
    JohnRo79
    16.03.21 17:56 Go to last post

  7. ubisoft support issue

    i don't know where to report this but can someone at settlers online explain to ubisoft how settlers online works? i have tried and failed to link...

    Started by Sue1000, 06.03.21 20:36
    2 Pages •
    1 2
    • Replies: 13
    • Views: 9,385
    Sue1000
    11.03.21 20:02 Go to last post

  8. Storm Recovery

    I did Storm Recovery and stuck rigidly to the guide. I used all shovels and all poisons. As soon as I placed the first Stinky Potion the fail tab...

    Started by Nonal, 27.01.21 10:58
    • Replies: 9
    • Views: 9,295
    BB_Trafffer
    10.03.21 13:45 Go to last post

  9. mac users

    what about mac users??? still nothing??

    Started by raperonzolo, 03.03.21 14:28
    • Replies: 4
    • Views: 5,664
    BB_Trafffer
    10.03.21 13:20 Go to last post

  10. Gift Christmas Tree

    I have 2 of them placed on my island, but whenever I click them I only ever get one gift. Second week in a row it has done this.

    Started by HurtfulPlayer97, 28.02.21 07:46
    • Replies: 8
    • Views: 3,869
    HurtfulPlayer97
    07.03.21 14:24 Go to last post

  11. End of the worls adv disappeared...

    I have started End of the world adv, sent my generals and shortly after all of them were returned to star-menu (main island, never reaching...

    Started by czezz, 06.03.21 08:40
    • Replies: 1
    • Views: 2,116
    hades8840
    06.03.21 09:28 Go to last post

  12. synchronization issue

    When I start TSO,works normal .But when I play in the background e.g youtube,or any video.I'm losing sync between tone and video (and a crackling...

    Started by lakin77, 02.03.21 16:49
    • Replies: 3
    • Views: 2,549
    qawpaw
    04.03.21 11:05 Go to last post

  13. Removing Access via Facebook

    In ref the above comments from the guide to setting up the Ubisoft login and associated issues. "Afterwards, you will receive an e-mail including...

    Started by cat_flap, 20.02.21 08:01
    2 Pages •
    1 2
    • Replies: 15
    • Views: 19,887
    SnowBlizz
    26.02.21 19:49 Go to last post

  14. Post-it that fell off BB's monitor!

    Cleaning their office last night, I found this post-it note on the floor: Fix the guild market!

    Started by Kris3457, 26.02.21 06:21
    • Replies: 2
    • Views: 1,429
    Qualan
    26.02.21 10:05 Go to last post

  15. Cannot log in post maintenance

    On trying to login i was told my version of the game was outdated ..download the newer version.. I did.. Now i am getting this screen ...

    Started by MissyJay, 23.02.21 10:30
    • Replies: 7
    • Views: 3,371
    Corp
    23.02.21 15:52 Go to last post

  16. Storm Recovery

    Cleared all sites and placed all buildings but the game will not acknowledge completion

    Started by megadethmaniac, 21.02.21 17:37
    • Replies: 2
    • Views: 3,961
    Dragavon
    22.02.21 06:32 Go to last post

  17. Question explorer glitch

    I have problem with scared explorer . Message keeps popping out saying he found a treasure every 30 seconds or so. Not even time yet for him to...

    Started by His_Highness_Seb, 11.02.21 00:25
    • Replies: 1
    • Views: 3,635
    hades8840
    11.02.21 08:43 Go to last post

  18. Thumbs down mac users

    any news for mac users???? early january is well gone.

    Started by raperonzolo, 04.02.21 13:23
    • Replies: 3
    • Views: 3,642
    PChamps
    07.02.21 21:43 Go to last post

  19. new launcher

    https://prnt.sc/ynr6yu this launcher is as broken as it can come it wont load properly even if i try restart or redownload it is dam slow and often...

    Started by heinwe, 07.02.21 16:17
    • Replies: 1
    • Views: 3,267
    SnowBlizz
    07.02.21 18:38 Go to last post

  20. Cannot migrate to Ubisoft login

    Ever since the new Ubisoft login was introduced, I have been trying to migrate unsuccessfully. I keep getting the error message - invalid email or...

    Started by Freddie66, 05.02.21 15:16
    • Replies: 4
    • Views: 7,775
    JohnRo79
    05.02.21 17:45 Go to last post
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