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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Window Zoom Still broken

    I still can't (as per test) zoom out to view entire island.

    Started by Kistelek, 20.07.21 11:24
    • Replies: 0
    • Views: 1,618
    Kistelek
    20.07.21 11:24 Go to last post

  2. Star Menu doesn't close on selecting item

    The star menu (as per test) doesn't close automatically upon selecting a specialist but doesn't function either. It should either close upon...

    Started by Kistelek, 20.07.21 11:19
    • Replies: 0
    • Views: 1,557
    Kistelek
    20.07.21 11:19 Go to last post

  3. Unity Unplayable

    Hi, Today version is completely messed up.. please revert. It's completely unplayable... Takes seconds to open star menu, explorer menu and so...

    Started by UsUe, 20.07.21 10:24
    • Replies: 2
    • Views: 1,450
    BB_Trafffer
    20.07.21 11:14 Go to last post

  4. Lightbulb Unity UI - Buildings that upgrade via achivements

    Buildings that upgrade via achievements are now all flashing to say they have an upgrade available, they are all maxed out. Also Easter Basket...

    Started by WildWizard, 20.07.21 10:30
    • Replies: 0
    • Views: 1,774
    WildWizard
    20.07.21 10:30 Go to last post

  5. Unity UI - Island zoom & scrolling

    Can not zoom out to see the entire island (limited to around 2 sectors) Also scrolling reveals that data is not cached locally and must be...

    Started by WildWizard, 20.07.21 10:25
    • Replies: 0
    • Views: 1,260
    WildWizard
    20.07.21 10:25 Go to last post

  6. Lightbulb Unity UI - Mail Window

    When deleting or accepting mails the mail line goes blank and mail further down the list does not move up to take the now empty space. Refreshing...

    Started by WildWizard, 20.07.21 10:20
    • Replies: 0
    • Views: 1,283
    WildWizard
    20.07.21 10:20 Go to last post

  7. game freeses on antemting log in

    to night i cant seem to get in to the game i tryed like 10 times same problem evry time i try as soon as the furst page starts to load the game...

    Started by Lifi, 17.07.21 20:58
    • Replies: 1
    • Views: 1,427
    Qualan
    18.07.21 15:35 Go to last post

  8. My game has gone back to level 1

    At the weekend my game decided to go back to level 1 from level 64 and my username got changed to new settler.. My level 64 game is still there...

    Started by newsettlr, 08.07.21 05:40
    2 Pages •
    1 2
    • Replies: 14
    • Views: 25,152
    settleronline50
    17.07.21 10:06 Go to last post

  9. Unhappy Timing issue with Scoutpost and observatory

    I used Travel guides and a Star chart at 14:00 for a Woody run, on completing the 3rd Woody at 15:47 I found both had run out 13 mins before they was...

    Started by DorotheusII, 11.07.21 14:58
    • Replies: 1
    • Views: 2,120
    Drood
    17.07.21 03:43 Go to last post

  10. Prem gone

    During the event, we were given 3 days of prem. I had that prior to that about 1 month left of prem, but after I used those 3 days, its all gone....

    Started by Father_Mickypoo, 13.07.21 13:19
    • Replies: 1
    • Views: 1,294
    Nogbad
    17.07.21 02:06 Go to last post

  11. Account problem

    Hi i was just wondering if someone can help me i didnt play the game for a couple of years now, today i tried logging in and all my progress in game...

    Started by Saintforever, 10.07.21 09:13
    • Replies: 1
    • Views: 1,034
    Urd123
    11.07.21 09:33 Go to last post

  12. "The Finals" adventure missing

    I started the adventure named "The Finals" and had to cancel it to start another adventure. When I canceled it, it said that it would return to my...

    Started by KingofPersia, 08.07.21 14:47
    • Replies: 3
    • Views: 1,487
    Ierdnaic
    10.07.21 12:48 Go to last post

  13. Sick of it taking forever to load

    Waste of time.

    Started by DSTEEL, 02.07.21 22:33
    • Replies: 9
    • Views: 3,028
    Norton_C
    08.07.21 10:45 Go to last post

  14. Football Finals

    The Finals do not start. Message telling that I have first to finish the Semi Finals : the Semi Finals are done and are no more available. So, I...

    Started by Dieu-le-Gros, 06.07.21 08:30
    • Replies: 2
    • Views: 2,109
    Dieu-le-Gros
    06.07.21 11:27 Go to last post

  15. Angry pathfinder not going green for "cheap but efficient" new item magic bean

    hi been told support still down so reporting this here , as per "Yardley" chat instruction hi is there a problem with pathfinder "cheap but...

    Started by royavatar, 30.06.21 10:55
    • Replies: 2
    • Views: 2,680
    royavatar
    02.07.21 12:21 Go to last post

  16. Last 16 adventure

    Heard several in guild reporting they don't have the last 16 adventure from the calendar despite having opened the calendar door. Is this a repeat...

    Started by lordloocan, 27.06.21 20:33
    • Replies: 1
    • Views: 2,898
    BB_Trafffer
    28.06.21 12:06 Go to last post

  17. Game Crashed : Server Error

    https://prnt.sc/175kjxo server crash zone error, please try again when i click the continue button the client closes and reloads, but give same...

    Started by MarkG, 27.06.21 20:51
    • Replies: 1
    • Views: 2,156
    MarkG
    28.06.21 10:41 Go to last post

  18. daily log inn battle

    why is the logging in so terrible

    Started by SeVeN_K, 11.05.21 09:02
    • Replies: 2
    • Views: 4,026
    DSTEEL
    26.06.21 17:10 Go to last post

  19. Population count broken in event after donating 2000 settlers

    Population count broken in event after donating 2000 settlers and refilling from star Mayors says pop full Header count says 2000 not there

    Started by Harlequin_1963, 23.06.20 08:46
    2 Attachment(s)
    • Replies: 9
    • Views: 14,508
    Durin_d
    23.06.21 11:37 Go to last post

  20. Client issue

    Hi I have been unable to loggin since Monday (14/6/21) when there was an update, it how Thursday (17/6/21) and I still mant loggin, the message...

    Started by redchin, 17.06.21 09:58
    • Replies: 9
    • Views: 4,095
    BB_Trafffer
    21.06.21 10:12 Go to last post
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