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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,681
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,953
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,548
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,718,008
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,719
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,402
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Post The Pathfinder

    Hi, I have completed this week's tasks, and collected the rewards. Now to finish and get the week's bonuses the tick is greyed out. Logged out...

    Started by sparkies2013, 23.03.21 17:36
    1 Attachment(s)
    • Replies: 1
    • Views: 2,106
    JohnRo79
    23.03.21 18:23 Go to last post

  2. new migration to ubisoft

    as i had an old ubisoft account i could not migrate to ubisoft and because you cant have 2 ubisoft acounts with the same email address i had to 1....

    Started by dje154, 23.03.21 14:19
    • Replies: 0
    • Views: 3,479
    dje154
    23.03.21 14:19 Go to last post

  3. what captcha challenge?

    trying to migrate account, all filled in as it should be, but when i want to make the account, it wants me to do a bloody captcha challenge that is...

    Started by Sir_Settlealot, 16.03.21 17:42
    • Replies: 1
    • Views: 6,386
    JohnRo79
    16.03.21 17:56 Go to last post

  4. ubisoft support issue

    i don't know where to report this but can someone at settlers online explain to ubisoft how settlers online works? i have tried and failed to link...

    Started by Sue1000, 06.03.21 20:36
    2 Pages •
    1 2
    • Replies: 13
    • Views: 11,627
    Sue1000
    11.03.21 20:02 Go to last post

  5. Storm Recovery

    I did Storm Recovery and stuck rigidly to the guide. I used all shovels and all poisons. As soon as I placed the first Stinky Potion the fail tab...

    Started by Nonal, 27.01.21 10:58
    • Replies: 9
    • Views: 11,301
    BB_Trafffer
    10.03.21 13:45 Go to last post

  6. mac users

    what about mac users??? still nothing??

    Started by raperonzolo, 03.03.21 14:28
    • Replies: 4
    • Views: 6,421
    BB_Trafffer
    10.03.21 13:20 Go to last post

  7. Gift Christmas Tree

    I have 2 of them placed on my island, but whenever I click them I only ever get one gift. Second week in a row it has done this.

    Started by HurtfulPlayer97, 28.02.21 07:46
    • Replies: 8
    • Views: 4,624
    HurtfulPlayer97
    07.03.21 14:24 Go to last post

  8. End of the worls adv disappeared...

    I have started End of the world adv, sent my generals and shortly after all of them were returned to star-menu (main island, never reaching...

    Started by czezz, 06.03.21 08:40
    • Replies: 1
    • Views: 2,649
    hades8840
    06.03.21 09:28 Go to last post

  9. synchronization issue

    When I start TSO,works normal .But when I play in the background e.g youtube,or any video.I'm losing sync between tone and video (and a crackling...

    Started by lakin77, 02.03.21 16:49
    • Replies: 3
    • Views: 3,115
    qawpaw
    04.03.21 11:05 Go to last post

  10. Removing Access via Facebook

    In ref the above comments from the guide to setting up the Ubisoft login and associated issues. "Afterwards, you will receive an e-mail including...

    Started by cat_flap, 20.02.21 08:01
    2 Pages •
    1 2
    • Replies: 15
    • Views: 24,886
    SnowBlizz
    26.02.21 19:49 Go to last post

  11. Post-it that fell off BB's monitor!

    Cleaning their office last night, I found this post-it note on the floor: Fix the guild market!

    Started by Kris3457, 26.02.21 06:21
    • Replies: 2
    • Views: 2,000
    Qualan
    26.02.21 10:05 Go to last post

  12. Cannot log in post maintenance

    On trying to login i was told my version of the game was outdated ..download the newer version.. I did.. Now i am getting this screen ...

    Started by MissyJay, 23.02.21 10:30
    • Replies: 7
    • Views: 4,136
    Corp
    23.02.21 15:52 Go to last post

  13. Storm Recovery

    Cleared all sites and placed all buildings but the game will not acknowledge completion

    Started by megadethmaniac, 21.02.21 17:37
    • Replies: 2
    • Views: 4,662
    Dragavon
    22.02.21 06:32 Go to last post

  14. Question explorer glitch

    I have problem with scared explorer . Message keeps popping out saying he found a treasure every 30 seconds or so. Not even time yet for him to...

    Started by His_Highness_Seb, 11.02.21 00:25
    • Replies: 1
    • Views: 4,315
    hades8840
    11.02.21 08:43 Go to last post

  15. Thumbs down mac users

    any news for mac users???? early january is well gone.

    Started by raperonzolo, 04.02.21 13:23
    • Replies: 3
    • Views: 4,429
    PChamps
    07.02.21 21:43 Go to last post

  16. new launcher

    https://prnt.sc/ynr6yu this launcher is as broken as it can come it wont load properly even if i try restart or redownload it is dam slow and often...

    Started by heinwe, 07.02.21 16:17
    • Replies: 1
    • Views: 3,878
    SnowBlizz
    07.02.21 18:38 Go to last post

  17. Cannot migrate to Ubisoft login

    Ever since the new Ubisoft login was introduced, I have been trying to migrate unsuccessfully. I keep getting the error message - invalid email or...

    Started by Freddie66, 05.02.21 15:16
    • Replies: 4
    • Views: 8,891
    JohnRo79
    05.02.21 17:45 Go to last post

  18. Why server logs you out?

    Hello BB could you pls tell us why we are being logged out even after 30 min ? sometimes you can stay logged in for longer but now, during the...

    Started by JohnRo79, 01.02.21 15:43
    • Replies: 0
    • Views: 4,518
    JohnRo79
    01.02.21 15:43 Go to last post

  19. End of Maintenance 26 Jan

    Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again. I am currently getting the...

    Started by cat_flap, 26.01.21 10:49
    9 Pages •
    1 2 3 ... 9
    • Replies: 89
    • Views: 73,077
    BB_Trafffer
    01.02.21 15:37 Go to last post

  20. Can't Migrate to Ubisoft

    I have been trying to migrate my account since before Christmas. I followed the instructions given, and kept getting the message that "this account...

    Started by Schipperke, 28.01.21 22:56
    • Replies: 9
    • Views: 18,771
    lordloocan
    31.01.21 18:25 Go to last post
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