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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,952
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,183
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,427
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,651
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,850
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,090
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Thumbs down Weekly quest bug

    I see no production progress (platinum bars, cloths and gunpowder) for my weekly quest while while production was shown normally for the guild quest...

    Started by marvistas, 14.04.21 15:44
    1 Attachment(s)
    • Replies: 0
    • Views: 1,416
    marvistas
    14.04.21 15:44 Go to last post

  2. server lost again and again

    i'm getting server lost continusly the last 2 hours... then client takes ages to re load and when i'm back i'm loosing server again

    Started by ApostolisM, 12.04.21 13:48
    • Replies: 2
    • Views: 2,562
    Norton_C
    12.04.21 22:34 Go to last post

  3. server lost again and again

    i'm getting server lost continusly the last 2 hours... then client takes ages to re load and when i'm back i'm llosing server again

    Started by ApostolisM, 12.04.21 13:47
    • Replies: 0
    • Views: 1,751
    ApostolisM
    12.04.21 13:47 Go to last post

  4. Easter Quest "The Egg Competition" is not starting

    I have had this "Egg Competition" quest for a couple of days and it is not starting, and the first sub quest has a text which should tell me what...

    Started by flexsettler, 04.05.19 08:30
    1 Attachment(s)
    • Replies: 6
    • Views: 17,368
    Teardrop46
    12.04.21 08:29 Go to last post

  5. troops

    there is a bug now that gives you thousands of extra elite troops while not having a effect on your population 1st are you aware of this problem...

    Started by visage, 09.04.21 23:53
    • Replies: 3
    • Views: 2,461
    DorotheusII
    10.04.21 14:55 Go to last post

  6. I cant load game

    Hi, I cant load game anymore. Always get notification about wrong version but even if I download it again same error occurs.

    Started by Inearele, 06.04.21 20:54
    • Replies: 5
    • Views: 2,590
    BB_Trafffer
    08.04.21 14:50 Go to last post

  7. Zone load for friend or guild member isle occasionally fails to complete

    I have noticed that when loading the isle of a friend or guild member the loading phase sometimes fails to complete, the game remains locked in...

    Started by Axecairne, 07.04.21 13:02
    bug, loading map, zone
    • Replies: 3
    • Views: 30,672
    BB_Trafffer
    08.04.21 14:37 Go to last post

  8. Question Problems: the People of the Mountain.

    Hello, I started the Earth Shook (or whatever) I did several of the Adventures within. I stopped with 'People' as I had to generate several thousand...

    Started by Bill2013, 03.04.21 03:07
    • Replies: 6
    • Views: 25,707
    Bill2013
    06.04.21 00:32 Go to last post

  9. Game broken following 23Mar21 update...

    Following today's update I'm having several severe graphical problems. No text in any of the Chat tabs, Star and Mayor are completely empty, no text...

    Started by TheFlush, 23.03.21 15:46
    • Replies: 5
    • Views: 2,122
    BB_Trafffer
    01.04.21 12:05 Go to last post

  10. 2021 Spacious Storehouse

    My new storehouse seems to be linked to the 2019 Easter event when I press check. Hopefully it grows with the 2021 events as I completed all the 2019...

    Started by Hell_Dawg, 29.03.21 23:44
    • Replies: 2
    • Views: 2,082
    BB_Trafffer
    01.04.21 12:02 Go to last post

  11. Angry Download link not working on 27.1.2021 New Downloadable Client post by BB_Traffer

    the link to the needed .swf file used to correct the "Your client can't be updated" login error is not working The ubistatic-a.akamaihd.net gives...

    Started by Drood, 30.03.21 17:17
    • Replies: 3
    • Views: 5,549
    BB_Trafffer
    01.04.21 11:47 Go to last post

  12. Cannot load the game

    When I pushed on "Play now" nothing happened. So after several trials, I tried to reload the game. Dowload worked, old version was deleted , but...

    Started by Dieu-le-Gros, 30.03.21 18:51
    • Replies: 3
    • Views: 2,893
    Dieu-le-Gros
    31.03.21 08:01 Go to last post

  13. log in issue

    please help i log in and out of account today no problem,then i tried to log back in 6pm today says your client could not be updated please how do i...

    Started by victoria333, 03.03.21 19:28
    2 Pages •
    1 2
    • Replies: 16
    • Views: 12,370
    Areop-Enap
    29.03.21 08:14 Go to last post

  14. The Excelsior

    When will the Excelsior animation be fixed. It takes for ever to use the crystals and because there is no animation it is hard to tell when it has...

    Started by whatsawormdo, 23.03.21 12:42
    • Replies: 3
    • Views: 3,417
    Worley_The_Celt
    28.03.21 08:48 Go to last post

  15. Post The Pathfinder

    Hi, I have completed this week's tasks, and collected the rewards. Now to finish and get the week's bonuses the tick is greyed out. Logged out...

    Started by sparkies2013, 23.03.21 17:36
    1 Attachment(s)
    • Replies: 1
    • Views: 2,155
    JohnRo79
    23.03.21 18:23 Go to last post

  16. new migration to ubisoft

    as i had an old ubisoft account i could not migrate to ubisoft and because you cant have 2 ubisoft acounts with the same email address i had to 1....

    Started by dje154, 23.03.21 14:19
    • Replies: 0
    • Views: 3,518
    dje154
    23.03.21 14:19 Go to last post

  17. what captcha challenge?

    trying to migrate account, all filled in as it should be, but when i want to make the account, it wants me to do a bloody captcha challenge that is...

    Started by Sir_Settlealot, 16.03.21 17:42
    • Replies: 1
    • Views: 6,442
    JohnRo79
    16.03.21 17:56 Go to last post

  18. ubisoft support issue

    i don't know where to report this but can someone at settlers online explain to ubisoft how settlers online works? i have tried and failed to link...

    Started by Sue1000, 06.03.21 20:36
    2 Pages •
    1 2
    • Replies: 13
    • Views: 11,819
    Sue1000
    11.03.21 20:02 Go to last post

  19. Storm Recovery

    I did Storm Recovery and stuck rigidly to the guide. I used all shovels and all poisons. As soon as I placed the first Stinky Potion the fail tab...

    Started by Nonal, 27.01.21 10:58
    • Replies: 9
    • Views: 11,452
    BB_Trafffer
    10.03.21 13:45 Go to last post

  20. mac users

    what about mac users??? still nothing??

    Started by raperonzolo, 03.03.21 14:28
    • Replies: 4
    • Views: 6,512
    BB_Trafffer
    10.03.21 13:20 Go to last post
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