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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 68
    • Posts: 1,421
  1. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    19 Pages
    1 2 3 ... 19
    • Replies: 187
    • Views: 15,556
    15.09.21 16:07 Go to last post
  2. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    35 Pages
    1 2 3 ... 35
    • Replies: 348
    • Views: 928,607
    10.09.21 14:45 Go to last post
  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 14
    • Views: 108,878
    06.08.21 06:21 Go to last post
  4. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 357,335
    26.12.20 06:44 Go to last post
  5. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 136,965
    27.07.17 15:21 Go to last post
  6. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Question I am asked to choose avatar and name when entering the game?

    I am writing this on my wifes account since I seems to be flagged as 'new settler' and do not have privs to write here for some reason? When...

    Started by Bromby, 11.08.21 17:11
    • Replies: 4
    • Views: 203
    12.08.21 08:59 Go to last post
  2. Unhappy Logging in

    Yesterday and previously logged in BUT could not get past the hammer man - i.e. connection lost. Got in today BUT screen partially still blue,...

    Started by Taffy, 07.08.21 11:27
    2 Pages
    1 2
    • Replies: 14
    • Views: 728
    09.08.21 10:58 Go to last post
  3. cant load game

    game wont load i'm afraid, hope to attach the pictures of the 4 stages and yes i have restarted computer, cleared cache and reloaded game several...

    Started by Hurzty_II, 07.08.21 03:05
    • Replies: 1
    • Views: 185
    09.08.21 10:42 Go to last post
  4. ingiocabile

    opening the building menu, the screen remains blank inside it

    Started by misterbean, 08.08.21 08:06
    • Replies: 0
    • Views: 95
    08.08.21 08:06 Go to last post
  5. Facebook or ubisoft login?

    Long ago when I started the game I used to login with my Facebook account. Later I followed the steps for the migration of my account to ubisoft....

    Started by lumaro, 06.08.21 18:01
    • Replies: 3
    • Views: 313
    08.08.21 06:12 Go to last post
  6. Greyed out buffs - new bug apparently introduced in 4th Aug update

    Buffs in star menu seem to be randomly greyed out when I visit a friend's island, but I am still able to use them so it seems just cosmetic. Also...

    Started by prehensile, 04.08.21 11:06
    • Replies: 7
    • Views: 384
    07.08.21 16:51 Go to last post
  7. There is a flood on my home land

    Today I logged in and saw my homeland become a swamp (as in attachment images), it is really cool! I think at least once a month we should change to...

    Started by BlueArtanis, 07.08.21 02:02
    • Replies: 2
    • Views: 259
    07.08.21 12:48 Go to last post
  8. help with log-in

    Hello i loaded Opera browser and then go to setting and activate vpn i did this and it finally worked after several log-ins when you get back ...

    Started by Kalgoorlie-Kid, 07.08.21 11:40
    • Replies: 0
    • Views: 154
    07.08.21 11:40 Go to last post
  9. the Unity has rendered my account unplayable.

    I am speaking about 4 attempts that I have gotten into my account and tried to play the game. 1). getting in is much better than before, get into...

    Started by Bill2013, 22.07.21 03:42
    2 Pages
    1 2
    • Replies: 13
    • Views: 1,316
    06.08.21 21:37 Go to last post
  10. Building queue

    I have 4 slots in my building queue that mostly works as it should, how quite often when I try to to add a fourth item to the queue all items in the...

    Started by Sparkaktus, 06.08.21 05:09
    • Replies: 1
    • Views: 142
    06.08.21 07:21 Go to last post
  11. Game connection issues (with and without browser)

    Before this new connection system I have had a lot of issues with game freezing, chat reconnecting, game reconnecting. Very often after reconnect my...

    Started by JJKom, 24.12.20 07:25
    • Replies: 3
    • Views: 1,769
    05.08.21 10:14 Go to last post
  12. Bug Tracker

    Would BB consider sharing with the community their bug tracker? Then we would be able to see what they have acknowledged as bugs, what they are...

    Started by Kafka-, 02.08.21 08:27
    • Replies: 5
    • Views: 370
    04.08.21 21:28 Go to last post
  13. Angry after upgrade no chat showing

    just logged on yippe settings , have been saved boo boob boo below:mad: all my chat windows not working --empty- shows typing but are not sent....

    Started by royavatar, 04.08.21 11:12
    chat
    • Replies: 9
    • Views: 311
    04.08.21 20:04 Go to last post
  14. Multiple servers/forum access

    Since this Unity rollout, I have tried to search for info from the German forums in a separate tab, but doing so completely logs me out of the game...

    Started by Nogbad, 01.08.21 03:19
    • Replies: 9
    • Views: 506
    04.08.21 20:00 Go to last post
  15. every API Call make the zone lag

    Any time the client makes this call, the client freezes for the duration of it (around 500ms) Request URL:...

    Started by UsUe, 26.07.21 17:20
    • Replies: 4
    • Views: 269
    04.08.21 11:26 Go to last post
  16. Excessive memory usage

    I don't know whether this has been reported before or is significant but here goes. Normally, on my setup, the game uses approx 9% of my available...

    Started by Dunwoody, 03.08.21 13:55
    • Replies: 0
    • Views: 124
    03.08.21 13:55 Go to last post
  17. Unable to log in - server zone error message

    I've not been able to log in today. After clicking the play game button it begins to load as normal and then just before completing, progress bar...

    Started by king_g_, 29.07.21 11:37
    • Replies: 7
    • Views: 348
    03.08.21 09:30 Go to last post
  18. Top Left Notification Animation is the cause of the lag

    Hi BB, I think top left notification animation is the cause of the lag. while every actions we do leads to a notification, when it's appearing it...

    Started by UsUe, 23.07.21 06:37
    • Replies: 9
    • Views: 504
    03.08.21 06:17 Go to last post
  19. Guild Member List Sorting

    As a Guild leader I'm finding it very difficult ((well, impossible almost)) to manage my Guild now that the Guild Member List cannot be sorted by...

    Started by N1K0L4Z, 27.07.21 13:19
    • Replies: 3
    • Views: 289
    31.07.21 00:22 Go to last post
  20. Unity live bugs

    well we are back and chat is not working for me also now i have my full island its a nightmare waiting for the graphics to constantly load egg...

    Started by hades8840, 20.07.21 10:15
    13 Pages
    1 2 3 ... 13
    • Replies: 123
    • Views: 6,599
    30.07.21 23:26 Go to last post

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