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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 37,931
    13.11.23 03:13 Go to last post
  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 148,753
    08.11.23 11:58 Go to last post
  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,350
    18.08.23 10:52 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,619
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 770,759
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,623
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Question Crystals from collectables quest disappear.

    Since 2/5/24 crystals from collectables quest do not appear in the Excelsior nor Star menu. Happened 3 times. (12 crystals). Other crystals from...

    Started by Toothless1, 06.02.24 08:01
    • Replies: 0
    • Views: 2,454
    06.02.24 08:01 Go to last post
  2. Valuable Intel venture, fleet never comes

    Hi, I have defeated all camps including Magnificent Residence, collected all clues, 3 from Residence and another 3 from the island but no ship ever...

    Started by Doooplo, 05.02.24 14:01
    • Replies: 2
    • Views: 2,854
    05.02.24 15:42 Go to last post
  3. scrapper lubricant buff bug ?

    last nite I buffed my scrappers with lubricant buff and the input/output changed from 1:1 to 2:3, i have just buffed them again and it has changed...

    Started by andi13, 02.02.24 10:11
    • Replies: 5
    • Views: 2,312
    05.02.24 13:05 Go to last post
  4. Game won't continue to load

    I tried to login the game but it won't push through. maybe its because of the starfall event, after i placed a buff on the quest S.C.R.A.P.E.R., or...

    Started by Creepling, 03.02.24 00:03
    • Replies: 1
    • Views: 3,350
    05.02.24 12:25 Go to last post
  5. Cannot pay 150 Star Shards

    Not sure it is a bug exactly, more like bad quest planning. Do not buy a Compendium from the Forerunner unless you will have at least 150 star shards...

    Started by Yorda1, 03.02.24 13:24
    • Replies: 3
    • Views: 2,657
    03.02.24 18:08 Go to last post
  6. game didn't count my defeating uncanny hard rock

    hopefully there is a work around, i now have uncanny crystal formations i cannot touch, and cannot complete task

    Started by Noworries, 03.02.24 14:42
    • Replies: 0
    • Views: 2,129
    03.02.24 14:42 Go to last post
  7. Starfall, Forerunner won't upgrade to level 2

    Update Upgrade button worked after closing game and being away some hours, might take only 20 min and login again as it work with other problems...

    Started by Sandycat, 02.02.24 03:56
    • Replies: 0
    • Views: 3,162
    02.02.24 03:56 Go to last post
  8. testserver is not reachable due to an 500 Internal Server Error

    I would have posted this on the test server but I get the message that the site is forbidden further trying gets an error message An...

    Started by wintertime, 31.01.24 22:03
    • Replies: 2
    • Views: 6,278
    01.02.24 11:34 Go to last post
  9. Starfall - Between A Rock And A Hard Place

    Sub quest : This will be a blast I produced 50 chem blast charge used them only all, only counted 45 cant progress the quest ...

    Started by sslewster, 30.01.24 18:37
    • Replies: 1
    • Views: 2,513
    31.01.24 10:25 Go to last post
  10. but after finished adv lost xp

    after outlaw adv i get xo loot then this restart heppend and i was back at 103k xp to next lvl from 73k same time guy from guild ,finished boss in...

    Started by ccfly, 26.01.24 17:22
    • Replies: 1
    • Views: 688
    29.01.24 10:08 Go to last post
  11. bug> lost xp

    yesterday i lost 40k xp and loot after restart now i got 2 wedding quests (40+k) first was fine and have 37k to next level ,then second q stuck ...

    Started by ccfly, 27.01.24 22:26
    • Replies: 1
    • Views: 417
    29.01.24 09:43 Go to last post
  12. Server zone crashed message

    Since noon a message "Server zone crashed" appears and the game does not load

    Started by marvistas, 28.01.24 16:51
    • Replies: 2
    • Views: 366
    29.01.24 09:35 Go to last post
  13. Hazardous Environment Suits cannot be made

    This quest requires making of something related to the event - but there is no event tab in the Provision House right now.

    Started by faivq, 27.01.24 09:15
    • Replies: 4
    • Views: 1,354
    28.01.24 11:36 Go to last post
  14. new loading bug or unfinished update?

    Normally when we have an update, if I try to load the game I would get a message saying the game is down for an update, check back later. I have...

    Started by andi13, 25.01.24 10:33
    2 Pages
    1 2
    • Replies: 10
    • Views: 1,140
    25.01.24 15:53 Go to last post
  15. Stuck on quest at level 7

    Hi. I'm stuck in level 7 at quest "Discovering new sectors": I need to buy an Explorer but I have not enough coin for it. I have no way to produce...

    Started by FR1X, 13.05.13 17:23
    • Replies: 8
    • Views: 15,010
    25.01.24 10:43 Go to last post
  16. Problem with blocking on Expeditions

    Handle: zygotes Country and time zone: UK GMT Date the problem occurred: 21/01/2024 (and other times) Time the problem occurred: 11:30 Player...

    Started by zygotes, 21.01.24 13:20
    • Replies: 0
    • Views: 345
    21.01.24 13:20 Go to last post
  17. Is this a me problem, or a BB problem?

    When the loading page gets stuck at about 90%... why? I clear the cache, doesn't work. Leave it for a day or two, come back try again, oh it works...

    Started by Siobhan76, 21.11.23 04:43
    2 Pages
    1 2
    • Replies: 10
    • Views: 4,835
    19.01.24 11:13 Go to last post
  18. 2024 xmas gift tree bug

    Hi, I have just collected my xmas gift tree gifts, I have ten trees and was given four boxes to open, the first two opened correctly with five...

    Started by andi13, 18.01.24 09:39
    • Replies: 0
    • Views: 368
    18.01.24 09:39 Go to last post
  19. Sunflower Farm Fertilizer Buff Multiplier

    This is a minor bug but I have noticed that when a fertilizer buff is active on sunflower farms, in the economy window the 12-hour production value...

    Started by Yorda1, 15.01.24 14:52
    • Replies: 0
    • Views: 357
    15.01.24 14:52 Go to last post
  20. No migration link

    I am logging in via Facebook, but do not have a migration link to the UBIsoft account in my profile.

    Started by TipMcMaster, 18.01.23 15:46
    3 Pages
    1 2 3
    • Replies: 29
    • Views: 16,403
    15.01.24 10:15 Go to last post

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