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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 47,366
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 185,758
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,431,393
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 182,955
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 829,354
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 193,761
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Cannot start game after update

    Loading bar only come to 90%

    Started by halv12, 13.03.24 12:10
    • Replies: 8
    • Views: 701
    BB_Trafffer
    13.03.24 13:11 Go to last post

  2. General has froze

    I have a general that has frozen. His garrison square, as in designated destiny, is near him and hasnt moved to it. Troops cant be added to or...

    Started by Major_Lance, 01.03.24 18:34
    • Replies: 2
    • Views: 1,051
    Major_Lance
    12.03.24 19:41 Go to last post

  3. Starfall - Between A Rock And A Hard Place - bug

    Starfall quest Between A Rock And A Hard Place and his sub-quest Shipshape have bug. I had Forerunner Hull, Forerunner Sails and Forerunner Gas in...

    Started by CROmladenek, 30.01.24 05:34
    3 Pages •
    1 2 3
    2 Attachment(s)
    • Replies: 22
    • Views: 25,261
    Qualan
    07.03.24 15:12 Go to last post

  4. Starfall - Rooting out the Problem / 4 Main Quest loop

    I have been unable to get the quest "Rooting out the Problem. It appears the loop of 4 quests only contains links to 3 quests and I have not heard...

    Started by Rod-, 05.03.24 04:48
    • Replies: 0
    • Views: 815
    Rod-
    05.03.24 04:48 Go to last post

  5. starfall bug

    Hello I have this issue: I am in the quest chain but on the shipshape quest it is asked to produced or gether 5 untis of hull parts. No matter how...

    Started by gerakis, 25.02.24 09:34
    • Replies: 6
    • Views: 5,046
    Rod-
    05.03.24 03:42 Go to last post

  6. Game Server Outage

    i found this ;P Game Server Outage Dear Settlers, Today, from approximately 05:00 CET, we experienced a small outage with our game...

    Started by Qualan, 01.03.24 16:56
    • Replies: 1
    • Views: 662
    malfunkshun
    01.03.24 16:58 Go to last post

  7. http:// does not redirect to https://

    When the session is transferred to another device and you click OK, the button sends you to http://www.thesettlersonline.com which does not redirect...

    Started by ZleFox, 27.02.24 20:11
    2 Attachment(s)
    • Replies: 6
    • Views: 8,090
    EdwardTheSlayer
    01.03.24 16:55 Go to last post

  8. Starfall - Setting A Course

    Hi, I don´t the the "Star Dust" I need to produce "The Forerunner Heading Coordinates I". Can´t produce them, not in star menu nor can I find any...

    Started by KArathorn, 30.01.24 14:55
    • Replies: 3
    • Views: 8,751
    BillyGoatGruff
    27.02.24 18:44 Go to last post

  9. unity and other problems since update Feb 2024

    Since the update the game has gone back in time a few years; I keep getting 'zone refresh' every 30 seconds but without the error message, I...

    Started by andi13, 25.02.24 10:34
    • Replies: 0
    • Views: 7,271
    andi13
    25.02.24 10:34 Go to last post

  10. Connection Failed

    Message just now; anyone else get on?

    Started by MogwaiFearSatan, 23.02.24 09:47
    • Replies: 1
    • Views: 2,714
    MogwaiFearSatan
    23.02.24 13:55 Go to last post

  11. PFB not working since Feb 21st 2024 maint

    Just noticed my pfb is not doing what it should, Mill is only producing 6 instead of 12 with pfb ...

    Started by andi13, 22.02.24 16:39
    • Replies: 1
    • Views: 10,268
    Jiggy8
    23.02.24 03:23 Go to last post

  12. the dust settles in starfall

    i have the 5 lubricants in star but can not use as they are ghosted out ,it will take days to mine at this rate please can you sort this out i am not...

    Started by victoria333, 01.02.24 12:00
    2 Pages •
    1 2
    • Replies: 11
    • Views: 16,394
    BillyGoatGruff
    21.02.24 15:26 Go to last post

  13. Missing crates with star shards

    Today I had 5 chest (with shards) in the star to open, one opened, second is freeze ... no reward, after reload game other 3 is missing. I see...

    Started by rbkuki, 02.02.24 16:56
    • Replies: 3
    • Views: 7,562
    rattlesnakeuk
    17.02.24 18:52 Go to last post

  14. Log In Troubles Mid Event, What next?

    Just got HAMMERMAN here, then redirects to news page once I refresh then back again time after time after time after TIME to the Flippin HAMMERMAN,...

    Started by DoriginalBillbo, 16.02.24 21:05
    • Replies: 0
    • Views: 5,770
    DoriginalBillbo
    16.02.24 21:05 Go to last post

  15. Cant Login

    Anybody know why I cant login? The slider graph that usually freezes at 90% for a short bit now freezes at 10% and will not advance. Any help would...

    Started by polarbarez, 31.01.24 18:13
    7 Pages •
    1 2 3 ... 7
    • Replies: 64
    • Views: 24,588
    DoriginalBillbo
    16.02.24 20:20 Go to last post

  16. Valentine 2024 achievement not adding

    Hi, the valentine 2024 achievement is not adding to the 40 bouquets https://www.facebook.com/photo/?fbid=1836664036774519&set=a.1334965503611044 ...

    Started by andi13, 14.02.24 16:09
    • Replies: 0
    • Views: 5,323
    andi13
    14.02.24 16:09 Go to last post

  17. Support portal broken, cannot submit support queries.

    Seems the Contact form at 'https://www.thesettlersonline.com/en/help-and-support' is broken and cannot submit support queries. Had a pending...

    Started by michaelm7456, 07.02.24 10:17
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 14,194
    Jiggy8
    10.02.24 16:42 Go to last post

  18. Question Crystals from collectables quest disappear.

    Since 2/5/24 crystals from collectables quest do not appear in the Excelsior nor Star menu. Happened 3 times. (12 crystals). Other crystals from...

    Started by Toothless1, 06.02.24 08:01
    • Replies: 0
    • Views: 5,535
    Toothless1
    06.02.24 08:01 Go to last post

  19. Valuable Intel venture, fleet never comes

    Hi, I have defeated all camps including Magnificent Residence, collected all clues, 3 from Residence and another 3 from the island but no ship ever...

    Started by Doooplo, 05.02.24 14:01
    • Replies: 2
    • Views: 7,271
    Doooplo
    05.02.24 15:42 Go to last post

  20. scrapper lubricant buff bug ?

    last nite I buffed my scrappers with lubricant buff and the input/output changed from 1:1 to 2:3, i have just buffed them again and it has changed...

    Started by andi13, 02.02.24 10:11
    • Replies: 5
    • Views: 6,624
    andi13
    05.02.24 13:05 Go to last post
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