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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431
  1. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,367,965
    18.08.23 10:52 Go to last post
  2. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 771,294
    26.12.20 06:44 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 149,089
    08.11.23 11:58 Go to last post
  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages
    1 2
    • Replies: 19
    • Views: 166,742
    13.01.22 17:09 Go to last post
  5. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 38,009
    13.11.23 03:13 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 183,703
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Server zone crashed

    What now??? Ever since the Happy Hour started I'm getting the dreaded Server Zone Crashed message....Can't get into the game. Same problem on...

    Started by Bartlettis, 21.10.21 00:36
    10 Pages
    1 2 3 ... 10
    • Replies: 90
    • Views: 21,422
    10.12.21 13:07 Go to last post
  2. Unable to "log in" --> Play Now

    Login works perfect - Then when clicking the Play Now I just get a Blank/White screen - no errors, or anything. Tried to from IE: 9.08112.16421...

    Started by WaZoul, 22.06.12 11:14
    9 Pages
    1 2 3 ... 9
    • Replies: 89
    • Views: 195,881
    29.06.12 13:10 Go to last post
  3. End of Maintenance 26 Jan

    Could someone on Newfoundland let me know when the maintenance is finished and the system is up and running again. I am currently getting the...

    Started by cat_flap, 26.01.21 10:49
    9 Pages
    1 2 3 ... 9
    • Replies: 89
    • Views: 47,644
    01.02.21 15:37 Go to last post
  4. Explorers/geologists bugged

    Since maintenance, all of my eplorers and geologists are bugged. If i send explorer on treasure search, search time is displayed correctly as long as...

    Started by frenkzmacolo, 23.09.14 09:21
    9 Pages
    1 2 3 ... 9
    • Replies: 88
    • Views: 48,628
    21.10.14 16:35 Go to last post
  5. Northisle is crashing after maintainance

    Northisle was up after maintainance, I played for like 15mins and that it crashed....

    Started by Sijalica, 05.09.13 04:57
    9 Pages
    1 2 3 ... 9
    • Replies: 87
    • Views: 46,193
    05.09.13 10:28 Go to last post
  6. Login Issues (looping)

    I´m having seruis problems with login, not into the game, but onto my account from front page, i have to write my password more than 10 times before...

    Started by Faststriker, 03.09.13 07:32
    9 Pages
    1 2 3 ... 9
    • Replies: 83
    • Views: 211,944
    24.09.13 18:01 Go to last post
  7. Christmas Event Bugs

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, 10.12.18 09:10
    8 Pages
    1 2 3 ... 8
    • Replies: 79
    • Views: 118,457
    29.12.18 17:38 Go to last post
  8. Playing on mac

    So I won't be able to play until you guys come up with a mac-supported version of the game? Why didn't you tell us that before? All this time and...

    Started by jonahs_c, 18.12.20 15:18
    8 Pages
    1 2 3 ... 8
    • Replies: 79
    • Views: 74,512
    04.05.23 12:48 Go to last post
  9. Connectivity Problems since 04 August

    A couple of my guildies have had problems get back on since the update. Get past the actual login ok but then when trying to load game get the...

    Started by cat_flap, 04.08.21 13:42
    8 Pages
    1 2 3 ... 8
    • Replies: 78
    • Views: 20,290
    12.09.21 23:36 Go to last post
  10. Quartermaster landing zone problems

    hiya guys firstly untill new xxl pack i send 3 mma plus a qm gen and all land fine, now the qm had no room to land also in this pic you will see...

    Started by god666, 29.09.15 09:34
    8 Pages
    1 2 3 ... 8
    • Replies: 77
    • Views: 155,780
    20.10.15 11:08 Go to last post
  11. General lag of all the graphics in the game

    I have been experiencing a lag since the server update. Destroying mines/Explorers/mail etc, all the pop up windows now have at least a 2 second...

    Started by Afoder67, 25.11.14 20:48
    8 Pages
    1 2 3 ... 8
    • Replies: 77
    • Views: 136,384
    14.12.14 10:05 Go to last post
  12. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 194,657
    21.03.19 22:31 Go to last post
  13. Guild Quest not displayed correctly

    simular problem. But mine has a main quest i completed ages ago showing in GQ and i cant see the GQ http://prntscr.com/lls6v3 refreshing gets the...

    Started by cliff60, 22.11.18 21:28
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 266,818
    17.04.21 19:59 Go to last post
  14. Game crashed

    And the game goes down..... surprise surprise

    Started by auntyrae, 25.10.13 21:45
    8 Pages
    1 2 3 ... 8
    • Replies: 75
    • Views: 56,175
    05.11.13 17:13 Go to last post
  15. Unhappy General disappear

    I sent 2 MMA and 1 quartermaster full of troops to adventures. (sons of little tailor) Now they are disappear , can't find them in homeland , star...

    Started by K-Robert, 20.10.15 04:53
    8 Pages
    1 2 3 ... 8
    • Replies: 74
    • Views: 66,382
    21.10.15 19:26 Go to last post
  16. Connection Failed

    Lost connection To Server What gives - Server crashed ??

    Started by Thankme, 09.06.14 01:40
    8 Pages
    1 2 3 ... 8
    • Replies: 71
    • Views: 104,404
    12.06.14 21:27 Go to last post
  17. unable to log in

    have been trying for just over 30 mins and loading bar stuck halfway, anyone else experiencing same?

    Started by case, 29.01.19 19:30
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 81,906
    07.06.19 19:06 Go to last post
  18. No access to server

    Been trying for a few minutes. Is this just the servers down early for the maintenance?

    Started by Lymond, 02.05.12 23:26
    7 Pages
    1 2 3 ... 7
    • Replies: 69
    • Views: 97,793
    05.05.12 09:28 Go to last post
  19. i cant get in ?

    i just cant get in for some reason, i was in few hours ago and it was a bit long to get in but it works, now i just can t get in at all, it get...

    Started by chicken35, 18.09.13 18:48
    7 Pages
    1 2 3 ... 7
    • Replies: 68
    • Views: 65,944
    23.09.13 06:57 Go to last post
  20. [FIXED] Sidequest "Settler Shortage" cannot be completed

    To make a long story short, the quest is currently bugged and cannot be completed. The image below shows the requirement that cannot be met. ...

    Started by Fexno, 26.06.13 10:30
    7 Pages
    1 2 3 ... 7
    • Replies: 66
    • Views: 161,998
    13.09.13 17:25 Go to last post

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