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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,018
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,283
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,101
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,187
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,297
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,039
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Closing Game

    Every time I close the game I get the error box popup.

    Started by needtoplay, 03.01.21 08:45
    • Replies: 5
    • Views: 8,229
    Larili
    04.01.21 23:11 Go to last post

  2. Starting the new client

    Hello, just wondering, why can't we start the new client app directly from desktop like the old one? TIA PS. Any ideas, if this will ever be...

    Started by priitahtsalu, 04.01.21 16:46
    • Replies: 2
    • Views: 4,483
    JohnRo79
    04.01.21 19:06 Go to last post

  3. Concert Hall

    Concert Hall not playing xmas music after selecting zone buff.

    Started by needtoplay, 26.12.20 18:34
    2 Pages •
    1 2
    • Replies: 12
    • Views: 23,502
    qawpaw
    03.01.21 18:31 Go to last post

  4. Steam users converting to legacy account.

    I was in progress to convert my steam credentials to a legacy account when the update hit. Instead of all these questions (and finding the answers...

    Started by Heerd, 21.12.20 06:50
    • Replies: 7
    • Views: 7,066
    SnowBlizz
    29.12.20 15:49 Go to last post

  5. browser settlers

    please i want my browser settlers back this dum tuff of a new client is not working good it is lagging does not load correctly i want my browser back...

    Started by heinwe, 19.12.20 15:33
    2 Pages •
    1 2
    • Replies: 11
    • Views: 34,418
    Alfiethebull
    27.12.20 15:55 Go to last post

  6. Cannot login via Facebook

    Got a guild member who cannot login via Facebook since the last maintenance. Any news of a fix please BB so I can pass it along?

    Started by lordloocan, 20.11.20 18:10
    2 Pages •
    1 2
    • Replies: 16
    • Views: 60,477
    Dawnz
    23.12.20 17:01 Go to last post

  7. Where should I go for help?

    I posted it a while ago. It seems that I couldn't post the correct information because I'm not good at English. My account is blocked. In the...

    Started by hijun, 21.12.20 09:36
    • Replies: 1
    • Views: 5,743
    BB_Trafffer
    23.12.20 13:07 Go to last post

  8. Snowy Explorer

    I have 4 snowy explorers. The one bought for gems seems to be working correctly. The 3 bought for presents are not. They have returned home and...

    Started by WizardofPos, 21.12.20 20:35
    • Replies: 3
    • Views: 9,821
    Qozle
    22.12.20 22:34 Go to last post

  9. Legacy client login issues

    Hi folks, posting this in case somebody finds something useful to get this client working. Two of my worlds are tied to very ancient UPlay accounts...

    Started by Nogbad, 20.12.20 03:41
    • Replies: 5
    • Views: 22,935
    Nogbad
    22.12.20 07:43 Go to last post

  10. Angry now game way

    come on BB this is not the right way, it is to long to load and alot of times it done load, just go all white and nothing we have been faith to...

    Started by norfik, 22.12.20 05:53
    • Replies: 0
    • Views: 4,389
    norfik
    22.12.20 05:53 Go to last post

  11. travelling to adv and island bug

    i consider my self one of the lucky ones to be able to log in and still play, but on various occasions, my game freezes when travelling to adv or...

    Started by Russellfire366, 21.12.20 14:25
    • Replies: 1
    • Views: 3,729
    dragoloz
    21.12.20 16:49 Go to last post

  12. download not working

    download not working, goes thou the install and does not open

    Started by unkelal, 21.12.20 14:19
    • Replies: 0
    • Views: 3,041
    unkelal
    21.12.20 14:19 Go to last post

  13. Can't log in

    Log in has worked for me since new browser was downloadable. Latest 5 hours ago. Now - when the xmas event is announced to start :( - the Play Now...

    Started by MadOldHag, 21.12.20 10:12
    • Replies: 0
    • Views: 4,154
    MadOldHag
    21.12.20 10:12 Go to last post

  14. Venture Bundle II Locked

    Title is enough to explain. Another Merchant limit bug.

    Started by LeaderOfCastle, 23.11.20 11:56
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 13
    • Views: 24,808
    LeaderOfCastle
    21.12.20 09:07 Go to last post

  15. Exclamation Please Postpone Christmas Event

    I use Windows, it showed a different location for Client to be downloaded till I got the right one. Then "Client" sometimes opens sometimes...

    Started by Sandycat, 19.12.20 16:41
    • Replies: 3
    • Views: 3,168
    Donalyn
    21.12.20 02:29 Go to last post

  16. Website legacy login not working post x-mas update

    Since the X-mas update on Friday a number of users myself included have not been able to even login to the website. Symptom :- Click Legacy login...

    Started by WildWizard, 20.12.20 23:50
    • Replies: 0
    • Views: 2,301
    WildWizard
    20.12.20 23:50 Go to last post

  17. Linux Users: A solution that may work (it does for me)

    ALL credits for this solution go to my dear friend jutaky who doesn't play anymore but generously gave his time to cure my witdrawal symptoms. If...

    Started by Afke, 20.12.20 15:27
    • Replies: 0
    • Views: 2,349
    Afke
    20.12.20 15:27 Go to last post

  18. Angry no reply from support is it turned off ??

    hi, has auto reply reference for support tickets been turned off , i have sent in about excelsior being stuck, and no reply ref ticket has been...

    Started by royavatar, 19.12.20 14:09
    • Replies: 4
    • Views: 3,997
    heinwe
    19.12.20 15:26 Go to last post

  19. new client

    im on windows 10 with google or maxathon browser both do the same, i download new client it uninstalls old version and installs new version i launch...

    Started by christer34, 18.12.20 14:35
    • Replies: 8
    • Views: 3,716
    Miserary
    19.12.20 13:54 Go to last post

  20. tiny text with new client

    Hi, I have this issue and saw a few mention it in global and help. So basically chattext and buildings and quest texts are about half in size...

    Started by fingerspitzen, 19.12.20 05:06
    • Replies: 2
    • Views: 3,181
    Norton_C
    19.12.20 11:03 Go to last post
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