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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,290
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,357
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,325
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,543
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,600
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,141
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Highlighting friends' collectibles

    We don't appear to be able to click and highlight friends' collectibles in the new client? We've got a lot of partially sighted people in our guild...

    Started by Kistelek, 18.12.20 15:03
    • Replies: 1
    • Views: 2,494
    Kistelek
    18.12.20 15:16 Go to last post

  2. legacy login

    I want to know if others have had the same problem and what to do about it. I log in through legacy, I understand that we will need to be logging in...

    Started by thorn-princess, 05.12.20 11:57
    2 Pages •
    1 2
    • Replies: 13
    • Views: 28,446
    Schipperke
    18.12.20 12:30 Go to last post

  3. Bug in xmas test download

    I couldn't post this bug wouldn't allow me to .would not accept any login. The Excelsior would not work at all, just completely froze game, every...

    Started by sandieg, 16.12.20 14:25
    • Replies: 1
    • Views: 2,835
    halv12
    16.12.20 14:33 Go to last post

  4. problems with firefox

    any1 have problem loading the game with firefox always get a black sreen

    Started by ccom, 20.11.20 20:59
    • Replies: 5
    • Views: 7,961
    Cheetah2_777
    16.12.20 09:26 Go to last post

  5. Video card crash

    Today I can't start the game. I can login, and click Play Now. The game starts to load but can't finish. Weird things happen. AMD video card driver...

    Started by Dialecticus, 18.11.20 21:17
    • Replies: 5
    • Views: 9,966
    Cheetah2_777
    06.12.20 21:07 Go to last post

  6. Central Account Management

    Is there anywhere that I can associate/disassociate (and delete) accounts on different servers? I'm trying to set up an account on test with the same...

    Started by Kistelek, 06.12.20 13:50
    • Replies: 1
    • Views: 5,078
    JohnRo79
    06.12.20 14:49 Go to last post

  7. Question Slim Browser Login Problem

    Morning, I downloaded the Slim Browser from TSO webpage, solved issues with installing Adobe Flash Player and get myself to login. A put...

    Started by mrfatalerror, 16.11.20 12:54
    • Replies: 6
    • Views: 12,153
    halv12
    05.12.20 14:18 Go to last post

  8. Harbor Tower Placement Bugs

    Hi BB... I was lucky enough to get a Harbor Tower during the recent adventure season but I have noticed there are 2 placement issues with this...

    Started by Myst1qu3, 03.12.20 11:31
    3 Attachment(s)
    • Replies: 3
    • Views: 16,468
    Epic_Sandwich
    04.12.20 03:55 Go to last post

  9. New bonaberti adv

    PFB doesnt work ...The xp is bugged on this adventure the sim and what i got didnt add up was out by hundreds of thousands of xp..so i tried on test...

    Started by hades8840, 18.11.20 12:30
    • Replies: 7
    • Views: 14,232
    hades8840
    03.12.20 10:15 Go to last post

  10. Lightbulb Getting the game running on the new edge browser (Chromium based)

    This only applies to the new edge browser that uses chromium as its engine not the old one (Recently released via Windows Update) You will need to...

    Started by WildWizard, 24.11.20 10:21
    • Replies: 5
    • Views: 10,505
    JohnRo79
    25.11.20 11:36 Go to last post

  11. Slim Browser Flash Problems

    When I first downloaded the slim browser to my PC it worked fine. I was able to go into settings and select Adobe Flash Player instead of Google...

    Started by Purcivel, 09.11.20 14:04
    • Replies: 4
    • Views: 9,747
    zygotes
    25.11.20 11:10 Go to last post

  12. And its started with flash being blocked

    using edge i am now getting https://prnt.sc/vne0j8 telling me flash is out of date and is blocked i can still use it by clicking run this time but...

    Started by ginny31, 21.11.20 14:23
    • Replies: 2
    • Views: 8,876
    JohnRo79
    24.11.20 12:53 Go to last post

  13. Ghost Lantern Bugged ?

    Hi BB I think the Ghost Lanterns are bugged... I have 3 and normally when the Ghost Ship lands the Chest contains 3x rewards. Today when the...

    Started by Myst1qu3, 22.11.20 15:19
    • Replies: 1
    • Views: 5,430
    SnowBlizz
    22.11.20 16:18 Go to last post

  14. Weekly challenge ship

    The weekly challenge ship is missing after the update. I am at the second dig, made some supplies and had only 23 more to the next dig.

    Started by faivq, 13.10.20 11:14
    5 Pages •
    1 2 3 ... 5
    • Replies: 40
    • Views: 55,824
    g4m3-0n
    20.11.20 19:21 Go to last post

  15. Weekly Challenge quest

    My weekly quest reset as it should have but the Boat Never arrived so i miss out on the 5 tokens. I know it is only 5 tokens but this is the only...

    Started by Teardrop46, 18.11.20 07:52
    • Replies: 8
    • Views: 8,431
    BB_Trafffer
    19.11.20 12:06 Go to last post

  16. inconsitend naming swords

    Hi, the naming of the different sword types is inconsitend bronze swords ends with 's' platium sowrd doesn't, should be a quick fix for the...

    Started by Max_turtle, 17.11.20 16:16
    • Replies: 0
    • Views: 5,437
    Max_turtle
    17.11.20 16:16 Go to last post

  17. Angry game problem

    After event down, when i login, after clear cache i have big surprise. This: https://prnt.sc/vk7di6 This surprise is on all servers when i...

    Started by tastino, 16.11.20 19:13
    • Replies: 1
    • Views: 6,258
    JohnRo79
    17.11.20 10:32 Go to last post

  18. Chummy Geologist can't find Granite pits

    I have 5 empty granite pits on my island. Sending out Chummy Geologist to find these results in him returning home empty handed - multiple times -...

    Started by Marg82, 13.11.20 20:30
    • Replies: 2
    • Views: 6,329
    Dorotheus
    15.11.20 09:12 Go to last post

  19. Database maintenance 10/11/20

    Seriously BB, why are you sabotaging the event? Going to have to pause all the pumpkin fields until tomorrow, losing the love tree bonus which now...

    Started by Nogbad, 09.11.20 22:17
    2 Pages •
    1 2
    • Replies: 13
    • Views: 34,593
    Melhmqn
    11.11.20 04:37 Go to last post

  20. Problem with migrating TSO account to Ubisoft

    Does anyone else has problem linking their TSO account to UBisoft? I have been in contact with support for past 2 weeks and they couldn't solve my...

    Started by Bansheeee, 10.11.20 14:55
    • Replies: 3
    • Views: 7,228
    Urd123
    10.11.20 15:40 Go to last post
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