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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 390,918
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 119,179
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 475,386
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,777,288
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,125,675
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 428,069
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Venture Bundle II Locked

    Title is enough to explain. Another Merchant limit bug.

    Started by LeaderOfCastle, 23.11.20 11:56
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 13
    • Views: 25,320
    LeaderOfCastle
    21.12.20 09:07 Go to last post

  2. Exclamation Please Postpone Christmas Event

    I use Windows, it showed a different location for Client to be downloaded till I got the right one. Then "Client" sometimes opens sometimes...

    Started by Sandycat, 19.12.20 16:41
    • Replies: 3
    • Views: 3,202
    Donalyn
    21.12.20 02:29 Go to last post

  3. Website legacy login not working post x-mas update

    Since the X-mas update on Friday a number of users myself included have not been able to even login to the website. Symptom :- Click Legacy login...

    Started by WildWizard, 20.12.20 23:50
    • Replies: 0
    • Views: 2,331
    WildWizard
    20.12.20 23:50 Go to last post

  4. Linux Users: A solution that may work (it does for me)

    ALL credits for this solution go to my dear friend jutaky who doesn't play anymore but generously gave his time to cure my witdrawal symptoms. If...

    Started by Afke, 20.12.20 15:27
    • Replies: 0
    • Views: 2,389
    Afke
    20.12.20 15:27 Go to last post

  5. Angry no reply from support is it turned off ??

    hi, has auto reply reference for support tickets been turned off , i have sent in about excelsior being stuck, and no reply ref ticket has been...

    Started by royavatar, 19.12.20 14:09
    • Replies: 4
    • Views: 4,039
    heinwe
    19.12.20 15:26 Go to last post

  6. new client

    im on windows 10 with google or maxathon browser both do the same, i download new client it uninstalls old version and installs new version i launch...

    Started by christer34, 18.12.20 14:35
    • Replies: 8
    • Views: 3,892
    Miserary
    19.12.20 13:54 Go to last post

  7. tiny text with new client

    Hi, I have this issue and saw a few mention it in global and help. So basically chattext and buildings and quest texts are about half in size...

    Started by fingerspitzen, 19.12.20 05:06
    • Replies: 2
    • Views: 3,274
    Norton_C
    19.12.20 11:03 Go to last post

  8. Highlighting friends' collectibles

    We don't appear to be able to click and highlight friends' collectibles in the new client? We've got a lot of partially sighted people in our guild...

    Started by Kistelek, 18.12.20 15:03
    • Replies: 1
    • Views: 2,517
    Kistelek
    18.12.20 15:16 Go to last post

  9. legacy login

    I want to know if others have had the same problem and what to do about it. I log in through legacy, I understand that we will need to be logging in...

    Started by thorn-princess, 05.12.20 11:57
    2 Pages •
    1 2
    • Replies: 13
    • Views: 28,609
    Schipperke
    18.12.20 12:30 Go to last post

  10. Bug in xmas test download

    I couldn't post this bug wouldn't allow me to .would not accept any login. The Excelsior would not work at all, just completely froze game, every...

    Started by sandieg, 16.12.20 14:25
    • Replies: 1
    • Views: 2,866
    halv12
    16.12.20 14:33 Go to last post

  11. problems with firefox

    any1 have problem loading the game with firefox always get a black sreen

    Started by ccom, 20.11.20 20:59
    • Replies: 5
    • Views: 8,168
    Cheetah2_777
    16.12.20 09:26 Go to last post

  12. Video card crash

    Today I can't start the game. I can login, and click Play Now. The game starts to load but can't finish. Weird things happen. AMD video card driver...

    Started by Dialecticus, 18.11.20 21:17
    • Replies: 5
    • Views: 10,072
    Cheetah2_777
    06.12.20 21:07 Go to last post

  13. Central Account Management

    Is there anywhere that I can associate/disassociate (and delete) accounts on different servers? I'm trying to set up an account on test with the same...

    Started by Kistelek, 06.12.20 13:50
    • Replies: 1
    • Views: 5,356
    JohnRo79
    06.12.20 14:49 Go to last post

  14. Question Slim Browser Login Problem

    Morning, I downloaded the Slim Browser from TSO webpage, solved issues with installing Adobe Flash Player and get myself to login. A put...

    Started by mrfatalerror, 16.11.20 12:54
    • Replies: 6
    • Views: 12,229
    halv12
    05.12.20 14:18 Go to last post

  15. Harbor Tower Placement Bugs

    Hi BB... I was lucky enough to get a Harbor Tower during the recent adventure season but I have noticed there are 2 placement issues with this...

    Started by Myst1qu3, 03.12.20 11:31
    3 Attachment(s)
    • Replies: 3
    • Views: 16,525
    Epic_Sandwich
    04.12.20 03:55 Go to last post

  16. New bonaberti adv

    PFB doesnt work ...The xp is bugged on this adventure the sim and what i got didnt add up was out by hundreds of thousands of xp..so i tried on test...

    Started by hades8840, 18.11.20 12:30
    • Replies: 7
    • Views: 14,346
    hades8840
    03.12.20 10:15 Go to last post

  17. Lightbulb Getting the game running on the new edge browser (Chromium based)

    This only applies to the new edge browser that uses chromium as its engine not the old one (Recently released via Windows Update) You will need to...

    Started by WildWizard, 24.11.20 10:21
    • Replies: 5
    • Views: 10,818
    JohnRo79
    25.11.20 11:36 Go to last post

  18. Slim Browser Flash Problems

    When I first downloaded the slim browser to my PC it worked fine. I was able to go into settings and select Adobe Flash Player instead of Google...

    Started by Purcivel, 09.11.20 14:04
    • Replies: 4
    • Views: 9,950
    zygotes
    25.11.20 11:10 Go to last post

  19. And its started with flash being blocked

    using edge i am now getting https://prnt.sc/vne0j8 telling me flash is out of date and is blocked i can still use it by clicking run this time but...

    Started by ginny31, 21.11.20 14:23
    • Replies: 2
    • Views: 9,553
    JohnRo79
    24.11.20 12:53 Go to last post

  20. Ghost Lantern Bugged ?

    Hi BB I think the Ghost Lanterns are bugged... I have 3 and normally when the Ghost Ship lands the Chest contains 3x rewards. Today when the...

    Started by Myst1qu3, 22.11.20 15:19
    • Replies: 1
    • Views: 5,465
    SnowBlizz
    22.11.20 16:18 Go to last post
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