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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

    Last Post:

  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 151
    • Views: 3,381
    Graciethecat
    Today 18:58 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Not responding

    Starting to see client.exe is not responding messages more and more didnt have it at all for weeks now its been around 5 times last couple hours

    Started by hades8840, 13.01.21 12:26
    • Replies: 6
    • Views: 8,459
    JohnRo79
    18.01.21 12:42 Go to last post

  2. Unhappy No treasure found

    Recently I have had searches completed but no treasure report has been in mail. So far this has only happened when a search has been completed whilst...

    Started by Sparkaktus, 18.01.21 09:50
    • Replies: 0
    • Views: 5,556
    Sparkaktus
    18.01.21 09:50 Go to last post

  3. Angry Can't play game!!!

    One week into January. Christmas event come and gone. Does anyone have any idea of when us Mac users will be able to get back to playing? It's been...

    Started by Rowansdad, 08.01.21 14:23
    • Replies: 9
    • Views: 11,937
    Rowansdad
    14.01.21 15:34 Go to last post

  4. Interim client on Linux

    Hi, I have been trying to get this interim client working on Linux but it does not work. If I open the link in a Wine Firefox 64, it simply...

    Started by Jove, 16.12.20 19:01
    2 Pages •
    1 2
    linux 1 Attachment(s)
    • Replies: 18
    • Views: 26,987
    Rejik
    09.01.21 20:55 Go to last post

  5. Why haven't any of my questions been answered yet ?

    I have posted quite a few posts on "Help/Support" and I have not got an answer . What is happening ?

    Started by Sebastianus, 07.01.21 13:18
    • Replies: 1
    • Views: 5,320
    BB_Trafffer
    07.01.21 13:56 Go to last post

  6. Please download the client to play The Settlers Online.

    Hi! I don't want to use "client". I did pay for the Premium access for the next year. I want to have access to my game via browser, as before. I...

    Started by botforubisoft, 18.12.20 13:24
    6 Pages •
    1 2 3 ... 6
    • Replies: 54
    • Views: 170,933
    qawpaw
    05.01.21 18:54 Go to last post

  7. How to change the Downloadable Client's icon on the taskbar

    Some players have asked if the game icon can be changed. Maybe you want to change the game icon on the taskbar to your own avatar or just make it...

    Started by PaulLG, 05.01.21 13:26
    • Replies: 2
    • Views: 123,246
    HFoC
    05.01.21 15:28 Go to last post

  8. Closing Game

    Every time I close the game I get the error box popup.

    Started by needtoplay, 03.01.21 08:45
    • Replies: 5
    • Views: 8,344
    Larili
    04.01.21 23:11 Go to last post

  9. Starting the new client

    Hello, just wondering, why can't we start the new client app directly from desktop like the old one? TIA PS. Any ideas, if this will ever be...

    Started by priitahtsalu, 04.01.21 16:46
    • Replies: 2
    • Views: 4,538
    JohnRo79
    04.01.21 19:06 Go to last post

  10. Concert Hall

    Concert Hall not playing xmas music after selecting zone buff.

    Started by needtoplay, 26.12.20 18:34
    2 Pages •
    1 2
    • Replies: 12
    • Views: 23,776
    qawpaw
    03.01.21 18:31 Go to last post

  11. Steam users converting to legacy account.

    I was in progress to convert my steam credentials to a legacy account when the update hit. Instead of all these questions (and finding the answers...

    Started by Heerd, 21.12.20 06:50
    • Replies: 7
    • Views: 7,170
    SnowBlizz
    29.12.20 15:49 Go to last post

  12. browser settlers

    please i want my browser settlers back this dum tuff of a new client is not working good it is lagging does not load correctly i want my browser back...

    Started by heinwe, 19.12.20 15:33
    2 Pages •
    1 2
    • Replies: 11
    • Views: 34,772
    Alfiethebull
    27.12.20 15:55 Go to last post

  13. Cannot login via Facebook

    Got a guild member who cannot login via Facebook since the last maintenance. Any news of a fix please BB so I can pass it along?

    Started by lordloocan, 20.11.20 18:10
    2 Pages •
    1 2
    • Replies: 16
    • Views: 60,966
    Dawnz
    23.12.20 17:01 Go to last post

  14. Where should I go for help?

    I posted it a while ago. It seems that I couldn't post the correct information because I'm not good at English. My account is blocked. In the...

    Started by hijun, 21.12.20 09:36
    • Replies: 1
    • Views: 5,839
    BB_Trafffer
    23.12.20 13:07 Go to last post

  15. Snowy Explorer

    I have 4 snowy explorers. The one bought for gems seems to be working correctly. The 3 bought for presents are not. They have returned home and...

    Started by WizardofPos, 21.12.20 20:35
    • Replies: 3
    • Views: 9,920
    Qozle
    22.12.20 22:34 Go to last post

  16. Legacy client login issues

    Hi folks, posting this in case somebody finds something useful to get this client working. Two of my worlds are tied to very ancient UPlay accounts...

    Started by Nogbad, 20.12.20 03:41
    • Replies: 5
    • Views: 23,152
    Nogbad
    22.12.20 07:43 Go to last post

  17. Angry now game way

    come on BB this is not the right way, it is to long to load and alot of times it done load, just go all white and nothing we have been faith to...

    Started by norfik, 22.12.20 05:53
    • Replies: 0
    • Views: 4,445
    norfik
    22.12.20 05:53 Go to last post

  18. travelling to adv and island bug

    i consider my self one of the lucky ones to be able to log in and still play, but on various occasions, my game freezes when travelling to adv or...

    Started by Russellfire366, 21.12.20 14:25
    • Replies: 1
    • Views: 3,928
    dragoloz
    21.12.20 16:49 Go to last post

  19. download not working

    download not working, goes thou the install and does not open

    Started by unkelal, 21.12.20 14:19
    • Replies: 0
    • Views: 3,072
    unkelal
    21.12.20 14:19 Go to last post

  20. Can't log in

    Log in has worked for me since new browser was downloadable. Latest 5 hours ago. Now - when the xmas event is announced to start :( - the Play Now...

    Started by MadOldHag, 21.12.20 10:12
    • Replies: 0
    • Views: 4,212
    MadOldHag
    21.12.20 10:12 Go to last post
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