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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,910
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,677
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,905
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,751,053
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,416
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,995
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Angry game problem

    After event down, when i login, after clear cache i have big surprise. This: https://prnt.sc/vk7di6 This surprise is on all servers when i...

    Started by tastino, 16.11.20 19:13
    • Replies: 1
    • Views: 6,280
    JohnRo79
    17.11.20 10:32 Go to last post

  2. Chummy Geologist can't find Granite pits

    I have 5 empty granite pits on my island. Sending out Chummy Geologist to find these results in him returning home empty handed - multiple times -...

    Started by Marg82, 13.11.20 20:30
    • Replies: 2
    • Views: 6,357
    Dorotheus
    15.11.20 09:12 Go to last post

  3. Database maintenance 10/11/20

    Seriously BB, why are you sabotaging the event? Going to have to pause all the pumpkin fields until tomorrow, losing the love tree bonus which now...

    Started by Nogbad, 09.11.20 22:17
    2 Pages •
    1 2
    • Replies: 13
    • Views: 34,663
    Melhmqn
    11.11.20 04:37 Go to last post

  4. Problem with migrating TSO account to Ubisoft

    Does anyone else has problem linking their TSO account to UBisoft? I have been in contact with support for past 2 weeks and they couldn't solve my...

    Started by Bansheeee, 10.11.20 14:55
    • Replies: 3
    • Views: 7,250
    Urd123
    10.11.20 15:40 Go to last post

  5. Hospitable Bone Church Alignment

    Hi BB Would it be possible to re-align the Hospitable Bone Church Please? The Building seems to low in a 2x3 block. If you place in 2x3 block of...

    Started by Myst1qu3, 06.11.20 22:22
    1 Attachment(s)
    • Replies: 1
    • Views: 5,589
    Amorp
    07.11.20 19:22 Go to last post

  6. Guild shop and vote

    Is there any chance of getting both of these sorted? The guild vote ended well before the current Halloween event and the shop has not changed...

    Started by lordloocan, 05.11.20 13:22
    • Replies: 2
    • Views: 7,412
    lordloocan
    06.11.20 12:03 Go to last post

  7. Post bug

    i cant use my shotfirer buffer and my hunter house never work ...

    Started by Tler88, 21.06.15 00:19
    • Replies: 7
    • Views: 15,377
    halv12
    02.11.20 07:03 Go to last post

  8. can anyone access the german forums

    having issues connecting to https://forum.diesiedleronline.de/threads/128925-boginis-Taktikkarten-mit-Nusala-Anslem-Vargus-MDK-GenMajor is...

    Started by hades8840, 28.10.20 02:37
    • Replies: 7
    • Views: 11,940
    BB_Trafffer
    28.10.20 13:56 Go to last post

  9. Scared Explorer

    Scared Explorer keeps on coming back every minute without any loot.

    Started by Michal7878, 25.10.20 20:04
    • Replies: 1
    • Views: 18,831
    Dorotheus
    25.10.20 20:26 Go to last post

  10. bug on chat

    On Northisle global chat is not working.

    Started by KRIZEVCI, 25.10.20 17:54
    • Replies: 0
    • Views: 4,425
    KRIZEVCI
    25.10.20 17:54 Go to last post

  11. lost gens

    can any1 tell me WTH is going on ?? !! its not the beloved TSO we was playing i just lost three gens ... this is not good i prefer to loose...

    Started by Organizer, 23.10.20 10:38
    • Replies: 2
    • Views: 6,069
    Dorotheus
    23.10.20 13:07 Go to last post

  12. Golem

    3 days of Halloween 2020 en no Golem on my island.

    Started by NatanWandelaer, 22.10.20 10:11
    • Replies: 4
    • Views: 7,230
    NatanWandelaer
    22.10.20 14:58 Go to last post

  13. Ghost gen image alignment in battle reports

    As you can see from the linked image https://prnt.sc/v4m8al her image is mis-aligned.

    Started by Dorotheus, 22.10.20 14:03
    • Replies: 0
    • Views: 6,477
    Dorotheus
    22.10.20 14:03 Go to last post

  14. bundles are locked

    it seems that in this event merchant bundles are locked/unavailable. (https://prnt.sc/v2fs1v) is it just for me?

    Started by JohnRo79, 19.10.20 15:37
    • Replies: 7
    • Views: 9,511
    BB_Trafffer
    20.10.20 10:28 Go to last post

  15. Premium Friend Buff Issues

    So I sent a email to support but figured I would post this on here as well with the hopes that the devs would see this. The PFB causes some really...

    Started by Mindslayer, 20.01.20 02:57
    • Replies: 6
    • Views: 12,734
    Niclin
    19.10.20 23:50 Go to last post

  16. The Golem is undead

    It does not disappear after it's heart goes to zero. And the quest "Fire Department" does not end.

    Started by faivq, 19.10.20 10:48
    • Replies: 2
    • Views: 5,311
    faivq
    19.10.20 15:47 Go to last post

  17. pfb, love tree and pumpkin field bug

    with all these buffs working when production completes, the total pumpkins go in to store, the game freezes then removes a certain amount of the...

    Started by Antoneeeee, 19.10.20 12:43
    • Replies: 0
    • Views: 4,661
    Antoneeeee
    19.10.20 12:43 Go to last post

  18. missing ship

    weekly challenge the ship is not showing . so cant click on it and complete the third dig

    Started by mentalme, 14.10.20 15:57
    • Replies: 2
    • Views: 4,932
    BB_Trafffer
    15.10.20 11:22 Go to last post

  19. Unable to contact support!

    Hi, I have not received gems i bought after days now. I have tried to contact support many times using the contact form on the website. I does...

    Started by Niclin, 11.10.20 20:26
    • Replies: 7
    • Views: 7,898
    BB_Trafffer
    14.10.20 14:52 Go to last post

  20. Love Garden Quest in Quest Book but no Love Garden Building on Map...

    As I wasn't using the Love Garden much as well as tiring of the "housing estate" on my island I took the decision to demolish it, however, the quest...

    Started by Myst1qu3, 13.10.20 17:54
    1 Attachment(s)
    • Replies: 3
    • Views: 7,426
    JohnRo79
    13.10.20 19:22 Go to last post
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