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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,373
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,361
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,366
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,780
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,734
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,228
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Unable to launch game after flash update

    Is anyone else having an issue launching the game? I am getting the error below despite having updated 4 times now. I get the same error on Chrome,...

    Started by BoddingtonUK, 02.10.20 20:34
    flash
    • Replies: 2
    • Views: 18,372
    BoddingtonUK
    02.10.20 21:13 Go to last post

  2. Strange oil refinary times

    Hi, if have a problem with the time difference between the production line time and the estemated time when i set up the same amout of output ...

    Started by Max_turtle, 29.09.20 20:44
    • Replies: 6
    • Views: 6,192
    qawpaw
    02.10.20 07:28 Go to last post

  3. reward from celebration round 10 only give 1 3-day premium

    Someone talked about it yesterday - so checked when collecting reward today - says it will give 2 3-day premium - but I only got 1.

    Started by halv12, 08.09.20 04:29
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 38,190
    Mortallicus
    01.10.20 18:39 Go to last post

  4. Exotic Wood Tree Nursery

    I can't place Exotic Wood Tree Nursery at any archipelago island. Here are two screens (below). I previously cleared Black Castle (4x4)...

    Started by SettlerPiter, 21.09.20 18:31
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 14
    • Views: 42,069
    JohnRo79
    26.09.20 10:41 Go to last post

  5. Sick Bay

    I now have 4 of those but the speed is only 250%, not 400% like other similar buildings of which I have several. The medipacks take so long to make...

    Started by Rosejane, 23.09.20 07:45
    • Replies: 9
    • Views: 39,902
    JohnRo79
    24.09.20 13:07 Go to last post

  6. Exclamation TSOtesting all 'game'pages unreachable due to error 500

    I can't login so can't post thin the the tsotesting forum either. :( Hence I post this here hope BB picks this up :) for bigger: click image...

    Started by AmySafeunderdark, 20.09.20 09:46
    • Replies: 4
    • Views: 15,123
    JohnRo79
    20.09.20 10:54 Go to last post

  7. gemini gen bugged

    The new Gemini gen, is bugged or the description is wrong. The description say he have a recovery time of 1 hour and 20 min. but if you you give...

    Started by GollrDK, 23.09.19 07:36
    • Replies: 5
    • Views: 24,609
    letconex
    20.09.20 06:54 Go to last post

  8. Problem with getting 2 dayly event quests ( scenario quest )

    Today I got 2 event quests to do 'Hero Wanted' - ( I am 99% sure I had completed yesterdays quest ). I had 2 'Hero Wanted' in star - but think I had...

    Started by halv12, 18.09.20 04:42
    • Replies: 0
    • Views: 6,341
    halv12
    18.09.20 04:42 Go to last post

  9. Unhappy I can't visit adventure! waiting for ubistatic-a.akamaihd.net! HELP!

    Hi! After upgrade from Ubuntu 18.04 to 20.04 I have issues loading game into my Google Chrome. I applied the patch for flash load memory limit....

    Started by The_Sarmatian, 31.08.20 17:28
    2 Pages •
    1 2
    • Replies: 10
    • Views: 50,881
    The_Sarmatian
    16.09.20 18:57 Go to last post

  10. Foot of the Mountain Bug (possibly other MCC adv's as well)

    Today I have been doing Foot of the Mountain again, an adventure I have done many times. I cleared the early camps to remove the fog, buffed the 5...

    Started by fishslice, 10.03.20 22:48
    6 Pages •
    1 2 3 ... 6
    • Replies: 59
    • Views: 196,442
    JohnRo79
    16.09.20 17:49 Go to last post

  11. Keep Going - Bakery Buffs

    You are asked to place two fish buffs on your Bakery, but you cannot complete the quest item if you only have "Improved Bakery" As with previous...

    Started by AndyGadget, 11.09.20 16:05
    • Replies: 3
    • Views: 5,647
    JohnRo79
    13.09.20 02:27 Go to last post

  12. Celebrathon round X - Party gifts.

    Hello, just got to this stage of the event, and at level 52, I cannot send out the explorers to do either the adventure or treasure searches needed...

    Started by Makusatea1234, 11.09.20 17:38
    • Replies: 4
    • Views: 5,041
    Makusatea1234
    11.09.20 20:33 Go to last post

  13. Bug in Expeditions

    Hello, I would like to report a bug that consistently happens in expeditions. Below is a screenshot showing the problem. I can't view the...

    Started by TheGreyPilgrim, 11.09.20 03:58
    bug, pvp
    • Replies: 0
    • Views: 26,311
    TheGreyPilgrim
    11.09.20 03:58 Go to last post

  14. From Chippings Comes Chips

    So, add 2000 Wheat from your star menu.... If I add actual wheat refill, no problem.... But if I use the generic refill it doesn't record the...

    Started by sparkies2013, 06.09.20 08:47
    • Replies: 4
    • Views: 16,712
    sparkies2013
    06.09.20 19:51 Go to last post

  15. Unhappy Bold Explorer issue

    This Bold Explorer doesn`t bring any loot from search(i sent it for short search) and restart himself when I try to send him for the next search.

    Started by Sorik, 05.09.20 07:13
    • Replies: 3
    • Views: 10,866
    Sorik
    05.09.20 21:09 Go to last post

  16. the settlers online uplay issue

    hope you can help, i tried to load the game at 7pm uk time last night and all i got was a message saying uplay not available right now. please wait a...

    Started by chinkychant, 05.09.20 10:08
    • Replies: 0
    • Views: 6,192
    chinkychant
    05.09.20 10:08 Go to last post

  17. Anoter thread of.....

    https://forum.tsotesting.com/threads/23733-Another-thread-of-...-U-know

    Started by kvuyuyv, 26.08.20 09:30
    • Replies: 1
    • Views: 6,435
    BB_Trafffer
    04.09.20 13:11 Go to last post

  18. Can't Chat

    Is there a bug? I can't chat with my guild. I can type a message, but not send it by clicking enter. What could I do? Plz help

    Started by Xiefehl, 09.07.20 07:58
    3 Pages •
    1 2 3
    chat, message
    • Replies: 20
    • Views: 63,042
    Xiefehl
    03.09.20 13:05 Go to last post

  19. Anniversary Round VIII quest 1 bugged.

    So hit round 8 this morning, first quest just says [Undefined text] Am I alone? :(

    Started by Renaan, 03.09.20 08:00
    • Replies: 1
    • Views: 5,386
    Dorotheus
    03.09.20 08:08 Go to last post

  20. Game lags/freezes

    Any chance that the so called hotfix today will fix the constant game lags/freezes that is spoiling the game

    Started by jonno697, 03.09.20 07:19
    • Replies: 0
    • Views: 6,800
    jonno697
    03.09.20 07:19 Go to last post
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