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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,626
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,936
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,462
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,710
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,620
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,382
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Question ★ Problem seeing other guildmembers online [7328]

    Does anyone else have problems to see other guild members online, when you're in guild or all tabs? Everyone in our guild has this problem, we see...

    Started by faiyaan, 26.04.16 09:05
    5 Pages •
    1 2 3 ... 5
    bug, guild, guild member, online, problem, status 1 Attachment(s)
    • Replies: 48
    • Views: 259,438
    Efca
    09.07.20 09:45 Go to last post

  2. Loot Spot

    Hi, Has anyone noticed that the LS are not 'dropping' into the in-game mail. I have now done two Ali's with no LS.

    Started by sparkies2013, 06.07.20 17:40
    • Replies: 4
    • Views: 5,234
    sparkies2013
    06.07.20 20:11 Go to last post

  3. Cancelled Practice Game quest not returned to star menu

    I started the "Complete the practice match" on the summer 2020 event but not having the resources to complete it, I decided to cancel and try again...

    Started by JuliusBoudicca, 22.06.20 18:24
    • Replies: 7
    • Views: 6,112
    Sticklebricki
    06.07.20 14:09 Go to last post

  4. forge text

    when buffed forge text is a little too big (http://prntscr.com/tbkzj3). goes into scrolling mode

    Started by JohnRo79, 04.07.20 06:52
    • Replies: 0
    • Views: 3,373
    JohnRo79
    04.07.20 06:52 Go to last post

  5. Bugg empty space river house, water mansions, large river house

    https://prnt.sc/sopg9j https://prnt.sc/soph6x https://streamable.com/pi11hd

    Started by tastino, 27.05.20 11:08
    • Replies: 2
    • Views: 13,799
    JohnRo79
    03.07.20 01:53 Go to last post

  6. Angry Gems

    At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes which...

    Started by Taffy, 20.06.20 12:40
    • Replies: 1
    • Views: 3,771
    Taffy
    27.06.20 08:52 Go to last post

  7. Bakery bug

    Bakery bug I was not happy with the location of my bakery tribute so I decided to move it, there is however a cost of 300 pinewood planks & 250...

    Started by katystrofe, 23.06.20 14:23
    • Replies: 4
    • Views: 4,674
    BB_Trafffer
    25.06.20 13:19 Go to last post

  8. Angry Gems

    Gems At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes...

    Started by Taffy, 24.06.20 21:20
    • Replies: 0
    • Views: 3,023
    Taffy
    24.06.20 21:20 Go to last post

  9. No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken...

    Started by ginny31, 20.06.20 09:11
    • Replies: 8
    • Views: 5,053
    ginny31
    23.06.20 18:59 Go to last post

  10. Island not loading

    For about 2 months now, I've had issues with my island not loading completely (https://prnt.sc/t4rgar). I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 06:35
    • Replies: 1
    • Views: 4,155
    BB_Trafffer
    23.06.20 10:36 Go to last post

  11. Thorough Geologist Bug

    It won't go out and find any deposit. It just cancel the task itself. I tried with other geologist, all work but him.

    Started by Jins, 22.06.20 14:39
    bug
    • Replies: 1
    • Views: 21,615
    Dorotheus
    22.06.20 16:07 Go to last post

  12. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 17:25
    • Replies: 7
    • Views: 223,223
    qawpaw
    21.06.20 09:45 Go to last post

  13. Missing Mountains after Update 16/6/2020

    So it seems some mountains have vanished and other just don't look quite right. Screenshot from sector CTRL+5 (Archi islands) ...

    Started by WildWizard, 16.06.20 10:10
    • Replies: 9
    • Views: 18,319
    Micke596
    18.06.20 13:55 Go to last post

  14. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 17:43
    • Replies: 0
    • Views: 17,589
    Jove
    17.06.20 17:43 Go to last post

  15. Ore deposit bug

    Hi all, after the last patch I have a strange bug. When I queue an iron or coal mine for building, but then cancel them, they disappear from the...

    Started by Kmeta, 18.08.12 22:02
    2 Pages •
    1 2
    • Replies: 10
    • Views: 53,852
    Dorotheus
    17.06.20 14:43 Go to last post

  16. Issues on Internet Explorer and Firefox

    Dont have a clue whats going on with the game I cant log in with IE at all I keep getting a message saying uplay is inaccessible. On Firefox I'm...

    Started by MaelstromJ, 06.06.20 14:08
    • Replies: 6
    • Views: 4,374
    RobD
    13.06.20 11:38 Go to last post

  17. Angry Ubisoft login T&C's

    Having slogged through the looong Ubisoft terms & conditions ...... :mad: I can happily say when it becomes the only option for login, I will be...

    Started by chaos51, 03.06.20 07:36
    2 Pages •
    1 2
    • Replies: 10
    • Views: 8,329
    WildWizard
    06.06.20 02:30 Go to last post

  18. Guildie cannot login - white screen at login

    Member if guild gets this when tries to login prnt.sc/ssmq14 Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried...

    Started by lordloocan, 02.06.20 21:46
    • Replies: 6
    • Views: 3,637
    lordloocan
    03.06.20 19:16 Go to last post

  19. Stuck on loading

    After windows update stuck on game loading. Can't access game.

    Started by audrdem, 02.06.20 05:19
    • Replies: 2
    • Views: 2,985
    audrdem
    02.06.20 05:55 Go to last post

  20. Cannot Access Game

    For approx last 8 hours I have been unable to access the game. At about 0200 CET this morning I suffered a Comms Failure (with the picture of the...

    Started by cat_flap, 31.05.20 08:55
    • Replies: 4
    • Views: 16,808
    BB_Trafffer
    01.06.20 09:13 Go to last post
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