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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

    Forum Actions:

    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 367,619
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 112,935
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 449,450
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,717,684
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,094,606
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,380
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Population count bug?

    Here is a screenshot of my population overview. My population capacity hasn't changed for a while, I don't have any troops building or any adventures...

    Started by IainC, 31.05.20 17:34
    • Replies: 3
    • Views: 14,948
    lordloocan
    01.06.20 08:39 Go to last post

  2. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 22:58
    • Replies: 4
    • Views: 3,574
    qawpaw
    31.05.20 16:21 Go to last post

  3. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, 28.05.20 09:39
    • Replies: 8
    • Views: 4,812
    Pog_
    30.05.20 01:19 Go to last post

  4. new Ubisoft Account

    By trying new login by Ubisoft Account I get a pop up with new Terms and Conditions (or something to accept) - I cant say what as it is written (for...

    Started by czezz, 28.05.20 11:53
    • Replies: 2
    • Views: 3,590
    Mannerheim
    29.05.20 10:02 Go to last post

  5. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, 28.05.20 10:55
    • Replies: 0
    • Views: 2,606
    PharTing
    28.05.20 10:55 Go to last post

  6. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, 27.05.20 11:55
    quest help
    • Replies: 1
    • Views: 3,839
    lordloocan
    27.05.20 12:55 Go to last post

  7. Bugg Guild Quests

    https://prnt.sc/soosuc After guild Quests change i see bugg persist https://prnt.sc/soqmdr /merged double posts BB_Trafffer

    Started by tastino, 27.05.20 11:01
    • Replies: 0
    • Views: 1,853
    tastino
    27.05.20 11:01 Go to last post

  8. Magic Ink

    Hi, in Rarity Provisioning House in resources I let make magic ink, after 10 minutes it is done (1 lot), but I do not have more map fragments and...

    Started by Rejik, 26.05.20 07:24
    • Replies: 1
    • Views: 2,176
    Rejik
    26.05.20 07:33 Go to last post

  9. Split city in fall, in mini event 2020, P1 get about 500kxp, p2 get 1.2mxp?

    Hello anyone out there, I have been doing split city in fall for the mini may 2020 event. Base in wiki, the xp is around 400kxp, so 100% xp...

    Started by El-Pulpo, 25.05.20 17:30
    • Replies: 1
    • Views: 1,685
    Mannerheim
    25.05.20 17:35 Go to last post

  10. two weekly challence tasks

    There was only one task before. now always comes 2 tasks. I asked other friends, they always had one task. why do i have the 2nd task. is it a...

    Started by swerdat, 25.05.20 06:36
    1 Attachment(s)
    • Replies: 0
    • Views: 1,535
    swerdat
    25.05.20 06:36 Go to last post

  11. General Disappeared

    Hi, My General suddenly disappeared from Island. Please check. I tried to log in after 30 mint but still same issue.

    Started by Bilawal, 23.05.20 19:55
    • Replies: 0
    • Views: 2,047
    Bilawal
    23.05.20 19:55 Go to last post

  12. Guild Merchant locked

    Bugged again same as the other time,Imp store is locked even though it wasn't bought. prnt.sc/s0x35q

    Started by cheethamhill, 17.04.20 03:23
    2 Pages •
    1 2
    • Replies: 15
    • Views: 35,750
    lordloocan
    08.05.20 15:39 Go to last post

  13. PVP Acheivements not registering defence bug

    I have already reported this to Support who are investigating, but I just wanted to post here and see if anyone else has noticed... I only started...

    Started by Thejollyone, 07.05.20 07:23
    • Replies: 4
    • Views: 8,731
    Thejollyone
    07.05.20 12:45 Go to last post

  14. Wondrous residence limits

    You could buy as far as i remember 10 in the merchant at 14995 gems each i have never bought one but just noticed my limit has dropped by 3 to 7 I do...

    Started by hades8840, 02.05.20 22:50
    • Replies: 7
    • Views: 16,624
    Amorp
    05.05.20 12:01 Go to last post

  15. Thumbs down Need a better contact for support

    I have been trying to log in for 1 month, messaging support back and forth, who just don't read my emails, or do not have any interest in helping....

    Started by AlexD, 28.04.20 17:32
    • Replies: 6
    • Views: 21,645
    Mannerheim
    01.05.20 17:24 Go to last post

  16. Generals returning and going into star menu, instead of Landing on the island.

    yes loads of my generals do this, it very very BAD, as one can not load your general with troops.even when i have a "Green space" and can place a...

    Started by royavatar, 20.11.19 10:10
    2 Pages •
    1 2
    • Replies: 16
    • Views: 314,171
    royavatar
    29.04.20 12:26 Go to last post

  17. Re ticket raising thread below

    This bug in the ticketing system has been going on for at least 2 years now. The system is sending out the standard auto-response then closing the...

    Started by Nogbad, 24.04.20 19:33
    • Replies: 1
    • Views: 6,851
    MissyJay
    27.04.20 06:45 Go to last post

  18. ticket raising not working

    3 times now i have tried to reslove an issue re a missing prestigous buff . I rasie a ticket get a respnse like this Hello MissyJay, We have...

    Started by MissyJay, 24.04.20 09:13
    • Replies: 1
    • Views: 7,327
    MOD_Daz
    24.04.20 15:28 Go to last post

  19. Buying Gems

    Why is Romania the only country where visa/MasterCard payment for gems is not an excepted payment method ? :)

    Started by sslewster, 24.04.20 11:07
    • Replies: 1
    • Views: 8,336
    ginny31
    24.04.20 13:32 Go to last post

  20. Easter Eent Quest bug

    Hello, In the quest window, my guild mates and my friends have a quest: Easter preparation with a timer: 'Wait x hour", but i dont have it, no...

    Started by Mambolina, 19.04.19 18:55
    29 Pages •
    1 2 3 ... 29
    easter event 1 Attachment(s)
    • Replies: 281
    • Views: 298,572
    Kumcats
    19.04.20 21:35 Go to last post
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