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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    16 Pages •
    1 2 3 ... 16
    1 Attachment(s)
    • Replies: 151
    • Views: 3,381
    Graciethecat
    Today 18:58 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Bakery bug

    Bakery bug I was not happy with the location of my bakery tribute so I decided to move it, there is however a cost of 300 pinewood planks & 250...

    Started by katystrofe, 23.06.20 15:23
    • Replies: 4
    • Views: 4,949
    BB_Trafffer
    25.06.20 14:19 Go to last post

  2. Angry Gems

    Gems At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes...

    Started by Taffy, 24.06.20 22:20
    • Replies: 0
    • Views: 3,077
    Taffy
    24.06.20 22:20 Go to last post

  3. No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken...

    Started by ginny31, 20.06.20 10:11
    • Replies: 8
    • Views: 5,206
    ginny31
    23.06.20 19:59 Go to last post

  4. Island not loading

    For about 2 months now, I've had issues with my island not loading completely (https://prnt.sc/t4rgar). I can't apply buffs to buildings or target...

    Started by Trigintiljon, 23.06.20 07:35
    • Replies: 1
    • Views: 4,326
    BB_Trafffer
    23.06.20 11:36 Go to last post

  5. Thorough Geologist Bug

    It won't go out and find any deposit. It just cancel the task itself. I tried with other geologist, all work but him.

    Started by Jins, 22.06.20 15:39
    bug
    • Replies: 1
    • Views: 21,815
    Dorotheus
    22.06.20 17:07 Go to last post

  6. Question Merging of Legacy and Ubisoft Accounts Issue

    My mother has nearly had a heart attack when she tried to log into the game today. She has a legacy settlers account under email1 (sandieg) She...

    Started by Xrystal, 02.06.20 18:25
    • Replies: 7
    • Views: 223,599
    qawpaw
    21.06.20 10:45 Go to last post

  7. Missing Mountains after Update 16/6/2020

    So it seems some mountains have vanished and other just don't look quite right. Screenshot from sector CTRL+5 (Archi islands) ...

    Started by WildWizard, 16.06.20 11:10
    • Replies: 9
    • Views: 18,636
    Micke596
    18.06.20 14:55 Go to last post

  8. Major firewall intrusion prevent software (Snort) automatically blocks TSO.

    Hi, Sort blocks TSO traffic with the message: (http_inspect) INVALID CHUNK SIZE OR CHUNK SIZE FOLLOWED BY JUNK CHARACTERS (SID 120:28) ...

    Started by Jove, 17.06.20 18:43
    • Replies: 0
    • Views: 17,703
    Jove
    17.06.20 18:43 Go to last post

  9. Ore deposit bug

    Hi all, after the last patch I have a strange bug. When I queue an iron or coal mine for building, but then cancel them, they disappear from the...

    Started by Kmeta, 18.08.12 23:02
    2 Pages •
    1 2
    • Replies: 10
    • Views: 54,105
    Dorotheus
    17.06.20 15:43 Go to last post

  10. Issues on Internet Explorer and Firefox

    Dont have a clue whats going on with the game I cant log in with IE at all I keep getting a message saying uplay is inaccessible. On Firefox I'm...

    Started by MaelstromJ, 06.06.20 15:08
    • Replies: 6
    • Views: 4,971
    RobD
    13.06.20 12:38 Go to last post

  11. Angry Ubisoft login T&C's

    Having slogged through the looong Ubisoft terms & conditions ...... :mad: I can happily say when it becomes the only option for login, I will be...

    Started by chaos51, 03.06.20 08:36
    2 Pages •
    1 2
    • Replies: 10
    • Views: 8,811
    WildWizard
    06.06.20 03:30 Go to last post

  12. Guildie cannot login - white screen at login

    Member if guild gets this when tries to login prnt.sc/ssmq14 Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried...

    Started by lordloocan, 02.06.20 22:46
    • Replies: 6
    • Views: 3,807
    lordloocan
    03.06.20 20:16 Go to last post

  13. Stuck on loading

    After windows update stuck on game loading. Can't access game.

    Started by audrdem, 02.06.20 06:19
    • Replies: 2
    • Views: 3,050
    audrdem
    02.06.20 06:55 Go to last post

  14. Cannot Access Game

    For approx last 8 hours I have been unable to access the game. At about 0200 CET this morning I suffered a Comms Failure (with the picture of the...

    Started by cat_flap, 31.05.20 09:55
    • Replies: 4
    • Views: 16,909
    BB_Trafffer
    01.06.20 10:13 Go to last post

  15. Population count bug?

    Here is a screenshot of my population overview. My population capacity hasn't changed for a while, I don't have any troops building or any adventures...

    Started by IainC, 31.05.20 18:34
    • Replies: 3
    • Views: 15,131
    lordloocan
    01.06.20 09:39 Go to last post

  16. Questions about playing on Steam

    I have been playing on browser for years with Facebook login. I wonder if there is a way I can play the same account in steam. Anyone know anything...

    Started by Jins, 28.05.20 23:58
    • Replies: 4
    • Views: 3,707
    qawpaw
    31.05.20 17:21 Go to last post

  17. cant log in at all

    keep getting sent to a ubisoft screen that says Error. are others getting the same?

    Started by DaisyKay, 28.05.20 10:39
    • Replies: 8
    • Views: 5,152
    Pog_
    30.05.20 02:19 Go to last post

  18. new Ubisoft Account

    By trying new login by Ubisoft Account I get a pop up with new Terms and Conditions (or something to accept) - I cant say what as it is written (for...

    Started by czezz, 28.05.20 12:53
    • Replies: 2
    • Views: 3,679
    Mannerheim
    29.05.20 11:02 Go to last post

  19. Lightbulb vBulletin version and calendar update required

    Is there a subtle message ::mail:: that TSO players ::settler:: are meant to read into BB's ::skull:: ongoing support for this game when even this...

    Started by PharTing, 28.05.20 11:55
    • Replies: 0
    • Views: 2,697
    PharTing
    28.05.20 11:55 Go to last post

  20. Unhappy Update Older Production Chain

    hi I have a problem with the "update older production chain" quest - Importaint Pinewood - 1. Have a production value of at least 0 every...

    Started by Lord-dimitri, 27.05.20 12:55
    quest help
    • Replies: 1
    • Views: 4,167
    lordloocan
    27.05.20 13:55 Go to last post
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