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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 373,389
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 114,365
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 455,395
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,725,903
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,101,854
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,291
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Wondrous residence limits

    You could buy as far as i remember 10 in the merchant at 14995 gems each i have never bought one but just noticed my limit has dropped by 3 to 7 I do...

    Started by hades8840, 02.05.20 22:50
    • Replies: 7
    • Views: 16,814
    Amorp
    05.05.20 12:01 Go to last post

  2. Thumbs down Need a better contact for support

    I have been trying to log in for 1 month, messaging support back and forth, who just don't read my emails, or do not have any interest in helping....

    Started by AlexD, 28.04.20 17:32
    • Replies: 6
    • Views: 21,687
    Mannerheim
    01.05.20 17:24 Go to last post

  3. Generals returning and going into star menu, instead of Landing on the island.

    yes loads of my generals do this, it very very BAD, as one can not load your general with troops.even when i have a "Green space" and can place a...

    Started by royavatar, 20.11.19 10:10
    2 Pages •
    1 2
    • Replies: 16
    • Views: 314,302
    royavatar
    29.04.20 12:26 Go to last post

  4. Re ticket raising thread below

    This bug in the ticketing system has been going on for at least 2 years now. The system is sending out the standard auto-response then closing the...

    Started by Nogbad, 24.04.20 19:33
    • Replies: 1
    • Views: 6,872
    MissyJay
    27.04.20 06:45 Go to last post

  5. ticket raising not working

    3 times now i have tried to reslove an issue re a missing prestigous buff . I rasie a ticket get a respnse like this Hello MissyJay, We have...

    Started by MissyJay, 24.04.20 09:13
    • Replies: 1
    • Views: 7,388
    MOD_Daz
    24.04.20 15:28 Go to last post

  6. Buying Gems

    Why is Romania the only country where visa/MasterCard payment for gems is not an excepted payment method ? :)

    Started by sslewster, 24.04.20 11:07
    • Replies: 1
    • Views: 8,373
    ginny31
    24.04.20 13:32 Go to last post

  7. Easter Eent Quest bug

    Hello, In the quest window, my guild mates and my friends have a quest: Easter preparation with a timer: 'Wait x hour", but i dont have it, no...

    Started by Mambolina, 19.04.19 18:55
    29 Pages •
    1 2 3 ... 29
    easter event 1 Attachment(s)
    • Replies: 281
    • Views: 300,044
    Kumcats
    19.04.20 21:35 Go to last post

  8. Lost Eggs quest is stuck under Waiting quests

    Hi, The quest is stuck under waiting quests prntscr.com/nhbw2c Can you please assist?

    Started by Ganzoo, 26.04.19 18:33
    2 Pages •
    1 2
    • Replies: 16
    • Views: 84,662
    OfpEp
    16.04.20 17:14 Go to last post

  9. Angry city fall coop, long egg timing on troops being loaded, All so no cloud clear.

    hi, ever since city fall coop was introduced, there has been a very bad lag to it, loading troops the egg timer just spins and spins for ages i have...

    Started by royavatar, 14.04.20 11:44
    • Replies: 3
    • Views: 8,646
    Stippa
    14.04.20 13:56 Go to last post

  10. Connection to Server Lost

    Then it says, pls click ok to refresh your client So i do.... But it does nothing and i cannot login to the server. It'll run 3 of these "pls...

    Started by ZenRanger, 26.07.12 05:44
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 86,651
    MOD_Daz
    14.04.20 11:53 Go to last post

  11. Mayor Window Placement

    n/a

    Started by qawpaw, 07.04.20 18:56
    • Replies: 0
    • Views: 8,119
    qawpaw
    07.04.20 18:56 Go to last post

  12. Easter achievement bug

    hello im having problems with Easter achievements not counting as you can see in the picture im up to the Egg competition and on my achievements...

    Started by CoffeePowered, 04.04.20 13:02
    • Replies: 2
    • Views: 9,571
    MOD_Daz
    04.04.20 13:39 Go to last post

  13. tit ore quest

    Hi, have got bonus quest to finf Tit ore from treasure searches. Had it for over week now, got 40+ exp, sent out on different time searches, zilch...

    Started by jonno697, 03.04.20 10:34
    • Replies: 2
    • Views: 9,008
    jonno697
    03.04.20 14:41 Go to last post

  14. Unhappy guest "The Geologist"

    Hello lads, Im lvl 5, and I have only one guest at the moment, name The geologist. You know whats the mission about, and the thing is I discovered...

    Started by Jamal94, 02.04.20 07:40
    geologist, stone deposit 1 Attachment(s)
    • Replies: 6
    • Views: 15,017
    LordBosse
    02.04.20 17:37 Go to last post

  15. settlers white screening

    settlers is starting to white screen since yesterday firefox is up to date i thought updating flash player may fix it but it changed nothing. it...

    Started by CoffeePowered, 30.03.20 04:08
    • Replies: 1
    • Views: 11,088
    SnowBlizz
    30.03.20 07:25 Go to last post

  16. Island

    Hello I have one problem with Island, the left small side I cant open, I cant build anything on that small island, but I open other 5 with no...

    Started by KRIZEVCI, 28.03.20 08:29
    • Replies: 4
    • Views: 10,153
    KRIZEVCI
    29.03.20 15:30 Go to last post

  17. Can't build on islands

    Can't build on islands. Only in one very small territory. My lvl 53.

    Started by simpleDeath, 21.03.20 12:00
    • Replies: 5
    • Views: 36,258
    halv12
    24.03.20 06:42 Go to last post

  18. Storm Recovery stuck

    Probably has come up before but anyway... I used the building kits before the quest had actually popped up so now I have all the buildings down but...

    Started by Trigintiljon, 21.03.20 07:00
    • Replies: 0
    • Views: 6,380
    Trigintiljon
    21.03.20 07:00 Go to last post

  19. Red Riding Hood, ore lost in travel

    I have collected 5 ore to make the heavy stones buff for the wolf. But when I go back to home island and province house, it say I don't have any to...

    Started by Jalgot, 20.03.20 03:19
    • Replies: 0
    • Views: 6,406
    Jalgot
    20.03.20 03:19 Go to last post

  20. Raid of the Nords - tent buffs disappeared

    ...disregard

    Started by Strikeshadow, 19.03.20 18:48
    • Replies: 0
    • Views: 7,465
    Strikeshadow
    19.03.20 18:48 Go to last post
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