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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,631
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,937
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,477
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,727
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,636
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,384
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Where have the Glue buffs gone????

    Hi logged in tonight and now have no option to build glue buffs in chocolatier? I have been building them and paid the 2k flowers to upgrade where...

    Started by Allan123456, 22.02.20 22:30
    • Replies: 1
    • Views: 4,943
    24.02.20 09:57 Go to last post
  2. white and black screening

    having an issue where my client when loading my island is going either full white screen like. the entire browser or black screening. and i just dont...

    Started by valgore, 18.02.20 06:17
    • Replies: 8
    • Views: 13,015
    23.02.20 17:53 Go to last post
  3. weekly bugged

    telling me to equip ship for third time which is complete and ship shows nothing to equip https://prnt.sc/r6cqtm https://prnt.sc/r6crc2

    Started by cheethamhill, 23.02.20 03:59
    • Replies: 1
    • Views: 3,788
    23.02.20 05:52 Go to last post
  4. Can't Log In

    Have played for months without any issues, but today every time I try to log in I get a pop up reading: "Sorry, an error occurred. Please refresh...

    Started by UncleJemima, 19.02.20 18:41
    • Replies: 7
    • Views: 17,203
    20.02.20 18:44 Go to last post
  5. Humble Explorer Limit - Marvelous Package

    Smilar problem between YGG - Power Pack; There is between Humble Explorer - Marvelous Pack. Limit of Humble Explorer should be corrected like YGG.

    Started by LeaderOfCastle, 24.01.20 08:53
    • Replies: 1
    • Views: 7,808
    17.02.20 22:27 Go to last post
  6. Ghost Ship quests in waiting

    It's happened twice now. When I don't finish the Ghost Ship quest within a week, I get a new one, which gets pushed to the "waiting quests" tab....

    Started by Trigintiljon, 28.01.20 07:45
    • Replies: 5
    • Views: 32,979
    17.02.20 13:44 Go to last post
  7. new keener explorer dont work

    new keener explorer shall left to find all the time to treasure search but cames back all the time. dont give anything. comes back every minute.

    Started by niddela, 15.02.20 11:01
    • Replies: 2
    • Views: 3,682
    15.02.20 11:50 Go to last post
  8. Question Valentine Flowers

    I have bought the fertilizer for the depleted flower bed in the event. However it has cost me 75 flowers to get 10. Is this correct? It doesn't...

    Started by DarklingStrange, 13.02.20 12:29
    • Replies: 1
    • Views: 3,493
    13.02.20 12:35 Go to last post
  9. Premium collide with Valentine zone buff ??

    Hi, I exchanged card buff, got valentine zone buff which should give `Effect: +200% to resources, refiller and XP!` and what I recall, I think...

    Started by CendaCZ, 12.02.20 12:59
    • Replies: 1
    • Views: 6,220
    12.02.20 13:15 Go to last post
  10. Valentines Event start ROBBED my gems

    Yesterday pre event I had 9,600+ gems. Today I log in to find at least 1500 gems are missing, I now hold 8,574 as I type this. I have 3 gem...

    Started by gibbletz, 10.02.20 18:34
    • Replies: 0
    • Views: 5,477
    10.02.20 18:34 Go to last post
  11. Split City Summer/Fall no extra xp with PFB

    I have the PFB activated and it seems that it doesn't apply to the both Split City adventures? All the adventures have the little star in the right...

    Started by MeneerHepatica, 09.02.20 14:17
    • Replies: 1
    • Views: 4,844
    09.02.20 18:23 Go to last post
  12. Can't buy building in new Guild Market 22/11/19

    So the market has updated and the new building is a imp watermill but it has a lock on it. http://prntscr.com/q0c98e

    Started by WildWizard, 22.11.19 00:18
    4 Pages
    1 2 3 ... 4
    • Replies: 37
    • Views: 111,612
    04.02.20 19:46 Go to last post
  13. Daily Login Reward

    Just before Christmas the game stopped giving me my daily gem rewards, I would click OK but nothing happened, this has gone on since apart from the...

    Started by Charente, 31.01.20 07:47
    • Replies: 7
    • Views: 13,396
    04.02.20 08:19 Go to last post
  14. Brasilian Server Down

    Hello I am from the Brazilian and Portuguese server. The server is down for everyone there. Can you say why?

    Started by Gurtang, 02.02.20 13:42
    • Replies: 1
    • Views: 3,348
    03.02.20 09:46 Go to last post
  15. Bugs found...

    So where do I complete the quest without spending gems? Also the quest "Missing tools" remains no matter how much tools I buy from shop...

    Started by BoltThrower, 02.02.20 13:00
    • Replies: 0
    • Views: 3,415
    02.02.20 13:00 Go to last post
  16. can't login in the UK

    it looks like i can't log in for about 2hrs now anyone else has the same issue? is it brexit/eu related by any chance?

    Started by JohnRo79, 30.01.20 17:06
    • Replies: 1
    • Views: 8,184
    30.01.20 20:12 Go to last post
  17. Angry Lack of notice (again!)

    Thanks BB, once more you've shown complete contempt for players in different timezones and those who play at later hours. Despite being a so-called...

    Started by Nogbad, 21.01.20 01:22
    2 Pages
    1 2
    • Replies: 11
    • Views: 42,312
    27.01.20 19:44 Go to last post
    • Replies: 0
    • Views: 5,421
    26.01.20 17:49 Go to last post
  18. quest book

    Has anyone had problems with the quest book. At present in mine, the daily quest drop down arrow doesn't work inasmuch as it shows it has dropped...

    Started by jonno697, 23.01.20 07:37
    • Replies: 2
    • Views: 9,546
    23.01.20 14:51 Go to last post
  19. Possible shop bug

    I notice that currently I can buy both a extra Vargus and the Marvelous all in one package. Thing is I already brought a extra Vargus, so the shop is...

    Started by Dorotheus, 22.01.20 22:08
    • Replies: 0
    • Views: 7,232
    22.01.20 22:08 Go to last post

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