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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 46,368
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 182,844
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,427,780
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 181,560
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 826,083
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 192,839
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Thumbs down Star Menu lies

    So for months now the numbers you see in star menu are not the actual numbers of things in there. They are more like estimates. First noticed it...

    Started by topgearfan, 15.07.19 09:47
    • Replies: 0
    • Views: 15,977
    topgearfan
    15.07.19 09:47 Go to last post

  2. Angry bug fixture list

    i haven't give advance gift i send two email this time

    Started by Captainold, 14.07.19 08:57
    • Replies: 1
    • Views: 20,873
    MOD_Daz
    15.07.19 04:39 Go to last post

  3. 200*85 = 8500?? Armored Marksman issue? or troops issue? or general issue?

    I think most people doing SIM or follow guide, but what I do I attack some optional camps for more exp, and I do normal calulation for attacks, what...

    Started by TheVictorious, 12.07.19 12:12
    • Replies: 2
    • Views: 18,417
    TheVictorious
    12.07.19 12:41 Go to last post

  4. Storage Tower is not really act like 1x1 buidling

    I just noticed that Storage Tower is getting 1x1 placement but for really it is not a real 1x1, I mean if you look into the travel of settler that...

    Started by TheVictorious, 12.07.19 09:23
    • Replies: 0
    • Views: 15,966
    TheVictorious
    12.07.19 09:23 Go to last post

  5. Account is locked

    Not only me, the players around me are all locked.I know about 30 , maybe there are more players Support has not responded to the mail so far. ...

    Started by wizardleyoyo, 10.07.19 08:35
    2 Pages •
    1 2
    • Replies: 19
    • Views: 74,657
    BB_Torkav
    10.07.19 15:24 Go to last post

  6. Snack stand fail

    Picked up a first snack stand of the event and figured my list, instead of taking 488 days to complete would drop to 244, as this would be my second...

    Started by megadethmaniac, 07.07.19 08:25
    • Replies: 4
    • Views: 24,947
    Kit_
    10.07.19 14:47 Go to last post

  7. Security bug : NO HTTPS

    Hello, At least, all the chat is some jabber stuff in HTTP only (not HTTPS)... this is not secure at all... when we load the game, there is a...

    Started by Soupssss, 22.03.19 12:34
    • Replies: 5
    • Views: 24,885
    Soupssss
    10.07.19 09:07 Go to last post

  8. Noble Hunter Tribute

    its sleeping, even when it isnt supposed to be prnt.sc/oc9dm1 edit to add: rebuilding it made it work properly again (but ofc erased...

    Started by Satyr1448, 08.07.19 18:41
    • Replies: 0
    • Views: 18,489
    Satyr1448
    08.07.19 18:41 Go to last post

  9. Steady Supply does not end

    I got 3 green rectangles with checkmarks on them - for sausages, bread and water. But there is NO checkmark down to finish the quest. Only the gem...

    Started by faivq, 06.07.19 17:51
    • Replies: 2
    • Views: 27,665
    BB_Torkav
    08.07.19 08:46 Go to last post

  10. Observatory bugged

    Generals just loop through the landing animation until the time they would have reached the addie without the buff. Normal generals actually seem to...

    Started by Jim_B, 23.02.19 23:15
    10 Pages •
    1 2 3 ... 10
    5 Attachment(s)
    • Replies: 96
    • Views: 374,409
    UGdk
    08.07.19 08:40 Go to last post

  11. Steady Supply - water problem

    20 004 water every 12 hours ok.. i have 11 imp. watermills which give every 90 second 10-18 water (buff) = from 4800 to 8640 every 12 hours =...

    Started by Diego004, 06.07.19 04:57
    1 Attachment(s)
    • Replies: 2
    • Views: 16,260
    Diego004
    06.07.19 16:45 Go to last post

  12. Can not get the new quest "steady supply" form the questine A Host of responsibilitie

    My friends say they finished the quest "steady supply" after the "hot fix"，but I even did not receive this quest. What happening？

    Started by OeeO, 05.07.19 10:27
    1 Attachment(s)
    • Replies: 1
    • Views: 15,527
    Kit_
    05.07.19 10:33 Go to last post

  13. Unhappy Event : A Host of Responsibilities (room for 4000 settlers - problem)

    I completed this second part of A Host Responsibilities quest but still payed about 500 gems to continue. Could someone had the same problem?

    Started by Sorik, 04.07.19 16:31
    • Replies: 1
    • Views: 14,797
    Kit_
    04.07.19 16:55 Go to last post

  14. Unhappy Game not loading?

    I can't get into the game.. it loads.. I get the notices screen (see below) and that's it... no 'green tick' it's been that for almost 30 minutes...

    Started by AmySafeunderdark, 06.06.19 16:40
    2 Pages •
    1 2
    can't log in, game
    • Replies: 17
    • Views: 73,934
    Norton_C
    02.07.19 20:47 Go to last post

  15. Too many shotfirer

    I made the mistake of buying all the shotfirer with gems and now I have 1 spare, and that's without the ones bought using balls, why make more fior...

    Started by Steve1077, 30.06.19 14:46
    • Replies: 1
    • Views: 13,181
    LeaderOfCastle
    30.06.19 17:49 Go to last post

  16. Summer Event: Housing Problem

    This one needs 3000 "room for new settlers". Since your settler total automatically fills, most people will be near or actually full. Therefore, it...

    Started by RobD, 27.06.19 06:02
    • Replies: 8
    • Views: 10,936
    Steve1077
    30.06.19 14:42 Go to last post

  17. Snack Stand not working properly?

    I have 4 snack stands providing a 400% speed increase. When I open the stand and choose the Red Flying Settler it displays 1 hour and 23 minutes for...

    Started by polarbarez, 30.06.19 00:52
    • Replies: 1
    • Views: 9,486
    ginny31
    30.06.19 01:20 Go to last post

  18. Shop is not working

    Dear UbiSoft/Blue Byte For a very long time I have been unable to use the shop. Same error happens every time I try to enter the shop. I...

    Started by SleepyRaven, 11.06.19 15:52
    2 Pages •
    1 2
    • Replies: 12
    • Views: 24,435
    SleepyRaven
    26.06.19 21:26 Go to last post

  19. Angry happy hour not working

    Hi, you forgot to open the shop doors lol .... happens all the time ... surely by now you guys can actually implement a happy hour without errors...

    Started by Lollover, 25.06.19 22:52
    • Replies: 4
    • Views: 10,087
    SleepyRaven
    26.06.19 21:26 Go to last post

  20. explorers keep returning with no loot

    A friend buff was placed on my island and explorers returned with loot so I sent them out again after event started and they return every minute with...

    Started by pdw1000, 24.06.19 08:32
    • Replies: 5
    • Views: 11,360
    sparkies2013
    25.06.19 20:52 Go to last post
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