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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,729
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 160,016
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,387,238
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,793
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 789,843
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,770
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Stuck on quest at level 7

    Hi. I'm stuck in level 7 at quest "Discovering new sectors": I need to buy an Explorer but I have not enough coin for it. I have no way to produce...

    Started by FR1X, 13.05.13 17:23
    • Replies: 8
    • Views: 15,980
    BB_Trafffer
    25.01.24 10:43 Go to last post

  2. Problem with blocking on Expeditions

    Handle: zygotes Country and time zone: UK GMT Date the problem occurred: 21/01/2024 (and other times) Time the problem occurred: 11:30 Player...

    Started by zygotes, 21.01.24 13:20
    • Replies: 0
    • Views: 392
    zygotes
    21.01.24 13:20 Go to last post

  3. Is this a me problem, or a BB problem?

    When the loading page gets stuck at about 90%... why? I clear the cache, doesn't work. Leave it for a day or two, come back try again, oh it works...

    Started by Siobhan76, 21.11.23 04:43
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 10
    • Views: 5,935
    BB_Trafffer
    19.01.24 11:13 Go to last post

  4. 2024 xmas gift tree bug

    Hi, I have just collected my xmas gift tree gifts, I have ten trees and was given four boxes to open, the first two opened correctly with five...

    Started by andi13, 18.01.24 09:39
    • Replies: 0
    • Views: 412
    andi13
    18.01.24 09:39 Go to last post

  5. Sunflower Farm Fertilizer Buff Multiplier

    This is a minor bug but I have noticed that when a fertilizer buff is active on sunflower farms, in the economy window the 12-hour production value...

    Started by Yorda1, 15.01.24 14:52
    1 Attachment(s)
    • Replies: 0
    • Views: 400
    Yorda1
    15.01.24 14:52 Go to last post

  6. No migration link

    I am logging in via Facebook, but do not have a migration link to the UBIsoft account in my profile.

    Started by TipMcMaster, 18.01.23 15:46
    3 Pages •
    1 2 3
    1 Attachment(s)
    • Replies: 29
    • Views: 18,377
    BB_Trafffer
    15.01.24 10:15 Go to last post

  7. alibaba third thief bug camp 21

    Hi, can't find another post about this, alibaba third thief seems to have a common bug on camp 21, after a general kills this camp it appears the gen...

    Started by andi13, 12.01.24 13:48
    • Replies: 0
    • Views: 602
    andi13
    12.01.24 13:48 Go to last post

  8. Exclamation Game not loads anymore, ASAP help

    Morning. I tried to put 25 resourses to weekly ship quest and boom error. And game stuck on loading screen, tried ctrl+F5, tried to clear cookies......

    Started by bankeris, 20.10.23 06:16
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 11
    • Views: 6,591
    bankeris
    08.01.24 11:14 Go to last post

  9. Christmas Residence skins only work on two houses

    Christmas residence skins are supposed to target 2x2 land based residences, but only work on two Build Menu houses (Residence and Noble Residence -...

    Started by Norton_C, 03.01.24 15:53
    • Replies: 0
    • Views: 1,793
    Norton_C
    03.01.24 15:53 Go to last post

  10. Art Museum

    Was it intention for art museum not to include salt/coal in buff? Now I have tit. mines with 3k depo in them and salt from same searches on 1k only....

    Started by First_Lord, 03.01.24 15:48
    • Replies: 0
    • Views: 873
    First_Lord
    03.01.24 15:48 Go to last post

  11. Snack Stands

    I have 6 snack stands which apparently equates to a speed of 600% and yet its still taking a day to produce just two stadium snacks - is this correct...

    Started by MaelstromJ, 03.01.24 13:51
    • Replies: 1
    • Views: 506
    First_Lord
    03.01.24 14:31 Go to last post

  12. Why wont anyone help get me back on my island

    I've been playing Settlers for a number of years using the Facebook login. Then came the day anyone using a Facebook login had to register with a...

    Started by Matilda_6a, 13.07.23 20:31
    • Replies: 6
    • Views: 14,358
    BB_Trafffer
    03.01.24 14:21 Go to last post

  13. Hero Ore and Offbeat roads books

    Hi I've got a large number of explorers who have the max number of Hero Ore and Offbeat roads books with the intention of increasing my stock of...

    Started by MaelstromJ, 03.01.24 13:45
    • Replies: 0
    • Views: 427
    MaelstromJ
    03.01.24 13:45 Go to last post

  14. Christmas 2023 achievements went missing & Christmas 2024 achievements sprung up

    This is to report that the unfinished achievements of the Christmas 2023 event have gone missing; instead all the achievements of Christmas 2024 have...

    Started by Jiggy8, 01.01.24 03:00
    bug
    • Replies: 7
    • Views: 10,741
    BB_Trafffer
    02.01.24 12:22 Go to last post

  15. outdoor canteen

    Slight problem with outdoor canteen, 3x YGG sent to attack 5 camps, after 1st kill showed 2x YGG back at home, 2nd kill all 3 back on journey, 4th...

    Started by andi13, 01.01.24 13:04
    • Replies: 0
    • Views: 395
    andi13
    01.01.24 13:04 Go to last post

  16. oil mill + oil refinery not working right

    oil mill is not working right. it,s putting 8 when it should be putting out 25 oil refinery is not working right . it,s putting out 49 when it...

    Started by saloman, 17.05.23 12:09
    • Replies: 4
    • Views: 3,661
    Leijkar
    26.12.23 12:41 Go to last post

  17. Problem with Easter Egg Tree?

    Paraphrasing the descriptor for the treeit says explorers sent before it expires will bring back extra event resource... Humbles and fast explorers...

    Started by stonewaller, 12.06.23 18:30
    2 Pages •
    1 2
    • Replies: 10
    • Views: 6,820
    First_Lord
    21.12.23 13:10 Go to last post

  18. Misty Cake & Chat

    I started the adventure Misty Cake, sent generals but cannot attack the camps. Tried to ask in the chat - there is no empty line there - to write...

    Started by faivq, 31.08.20 20:19
    4 Pages •
    1 2 3 ... 4
    • Replies: 30
    • Views: 65,932
    Qualan
    20.12.23 08:42 Go to last post

  19. Cant log in on Sandy Cove

    I have been playing most of the day, logged out to start xmas event and have been able to log in since, been trying for 45 min. /edit/ Just got...

    Started by Pugismagic, 18.12.23 08:52
    • Replies: 2
    • Views: 1,489
    Pugismagic
    19.12.23 20:13 Go to last post

  20. Connection Issue - connection to the server is lost

    Hello, my account is on Sandycove world/server. Since three days, my gameplay is interrupted by frequent disconnection from the game server and...

    Started by Jiggy8, 13.11.23 17:47
    • Replies: 6
    • Views: 5,374
    Jiggy8
    18.12.23 03:03 Go to last post
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