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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,770
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,625
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,665
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,750,828
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,243
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,878
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Valentines Event start ROBBED my gems

    Yesterday pre event I had 9,600+ gems. Today I log in to find at least 1500 gems are missing, I now hold 8,574 as I type this. I have 3 gem...

    Started by gibbletz, 10.02.20 18:34
    • Replies: 0
    • Views: 5,504
    gibbletz
    10.02.20 18:34 Go to last post

  2. Split City Summer/Fall no extra xp with PFB

    I have the PFB activated and it seems that it doesn't apply to the both Split City adventures? All the adventures have the little star in the right...

    Started by MeneerHepatica, 09.02.20 14:17
    • Replies: 1
    • Views: 4,890
    Elco
    09.02.20 18:23 Go to last post

  3. Can't buy building in new Guild Market 22/11/19

    So the market has updated and the new building is a imp watermill but it has a lock on it. http://prntscr.com/q0c98e

    Started by WildWizard, 22.11.19 00:18
    4 Pages •
    1 2 3 ... 4
    • Replies: 37
    • Views: 111,965
    ginny31
    04.02.20 19:46 Go to last post

  4. Daily Login Reward

    Just before Christmas the game stopped giving me my daily gem rewards, I would click OK but nothing happened, this has gone on since apart from the...

    Started by Charente, 31.01.20 07:47
    • Replies: 7
    • Views: 13,498
    Kit_
    04.02.20 08:19 Go to last post

  5. Brasilian Server Down

    Hello I am from the Brazilian and Portuguese server. The server is down for everyone there. Can you say why?

    Started by Gurtang, 02.02.20 13:42
    • Replies: 1
    • Views: 3,396
    BB_Malkun
    03.02.20 09:46 Go to last post

  6. Bugs found...

    So where do I complete the quest without spending gems? Also the quest "Missing tools" remains no matter how much tools I buy from shop...

    Started by BoltThrower, 02.02.20 13:00
    1 Attachment(s)
    • Replies: 0
    • Views: 3,439
    BoltThrower
    02.02.20 13:00 Go to last post

  7. can't login in the UK

    it looks like i can't log in for about 2hrs now anyone else has the same issue? is it brexit/eu related by any chance?

    Started by JohnRo79, 30.01.20 17:06
    • Replies: 1
    • Views: 8,224
    hades8840
    30.01.20 20:12 Go to last post

  8. Angry Lack of notice (again!)

    Thanks BB, once more you've shown complete contempt for players in different timezones and those who play at later hours. Despite being a so-called...

    Started by Nogbad, 21.01.20 01:22
    2 Pages •
    1 2
    • Replies: 11
    • Views: 42,512
    MOD_Daz
    27.01.20 19:44 Go to last post

  9. Lvl 7 Granite Mason showing incorrect label in economy view

    As subject

    Started by ClarenceDuPont, 26.01.20 17:49
    • Replies: 0
    • Views: 5,445
    ClarenceDuPont
    26.01.20 17:49 Go to last post

  10. quest book

    Has anyone had problems with the quest book. At present in mine, the daily quest drop down arrow doesn't work inasmuch as it shows it has dropped...

    Started by jonno697, 23.01.20 07:37
    • Replies: 2
    • Views: 9,623
    jonno697
    23.01.20 14:51 Go to last post

  11. Possible shop bug

    I notice that currently I can buy both a extra Vargus and the Marvelous all in one package. Thing is I already brought a extra Vargus, so the shop is...

    Started by Dorotheus, 22.01.20 22:08
    • Replies: 0
    • Views: 7,279
    Dorotheus
    22.01.20 22:08 Go to last post

  12. Split City Fall Xp

    I've just done Split City Fall. I got about 615 K xp and my guild mate got about 380 K xp. It's a big difference between the two of us. I...

    Started by MeneerHepatica, 08.12.19 14:21
    • Replies: 6
    • Views: 31,656
    Mannerheim
    18.01.20 14:57 Go to last post

  13. Charming Geo

    100% chance of finding mine that can be mined twice as fast? https://prnt.sc/qotr8y that one slipped through the net then.

    Started by cheethamhill, 17.01.20 02:00
    • Replies: 0
    • Views: 4,868
    cheethamhill
    17.01.20 02:00 Go to last post

  14. Storage Tower's entry point a verified bug?

    It would be nice to know if the Storage Tower entry point a verified bug? ..and if it's gonna be fixed at some point? In case that it is a bug...

    Started by Killovicz, 14.01.20 14:12
    1 Attachment(s)
    • Replies: 0
    • Views: 6,719
    Killovicz
    14.01.20 14:12 Go to last post

  15. Christmas Bakery - Improved Silo

    Buff is applied to building and buff shows as active on the building and economy menu but there is no next production indicator and no fields are...

    Started by ClarenceDuPont, 30.12.19 17:36
    2 Pages •
    1 2
    • Replies: 11
    • Views: 36,263
    ClarenceDuPont
    11.01.20 21:09 Go to last post

  16. Question Christmas Bakery - Area does not match text

    So in the shop the Bakery is claimed to buff mines in a 16x16 area. http://prntscr.com/qhhq1j Now when you have one and select it the text says...

    Started by WildWizard, 30.12.19 12:03
    2 Pages •
    1 2
    2 Attachment(s)
    • Replies: 18
    • Views: 83,204
    Mapik
    10.01.20 10:33 Go to last post

  17. Not getting reward from Ghost Ship

    I have 3 Ghost lanterns, i opened the box and only got a single reward. Unfortunately i dont have a screen of it. Maybe have a look into it.

    Started by Jayicious, 26.11.19 21:34
    3 Pages •
    1 2 3
    • Replies: 24
    • Views: 100,567
    MissyJay
    06.01.20 11:51 Go to last post

  18. Floating Residence not returning to star

    The Floating Residence from event Calendar is lost if demolished. All other Floating res go back to star, why is this one different? A friend has...

    Started by gibbletz, 02.01.20 11:44
    • Replies: 4
    • Views: 11,253
    Kris3457
    02.01.20 18:29 Go to last post

  19. Smile Cookies & Milk buff works exactly like tricks buff. It stops production for 24h.

    Cookies & Milk buff works exactly like tricks buff. It stops production for 24h in all non-buffed mines from the only selected Christmas bakery. ...

    Started by The_Sarmatian, 26.12.19 17:55
    • Replies: 6
    • Views: 26,617
    Mortallicus
    31.12.19 11:32 Go to last post

  20. Winter Wonderland

    Evil In Disguise - Have produced seven fake presents... But the "Wait until third week..." has not 'ticked' over. I could of sworn blind that I...

    Started by sparkies2013, 30.12.19 16:54
    • Replies: 3
    • Views: 8,227
    sparkies2013
    30.12.19 19:53 Go to last post
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