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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,485

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  1. Sticky Thread Sticky: CipSoft Migration Live Game Worlds: Technical Issues

    Dear Settlers, If you encounter any new issues or problems after the migration of a live game world which may be related to the migration, please...

    Started by BB_Cip_Mirade, 13.10.25 15:54
    15 Pages •
    1 2 3 ... 15
    1 Attachment(s)
    • Replies: 149
    • Views: 3,381
    Mendosino
    Today 14:44 Go to last post

  2. Sticky Thread Sticky: CipSoft Migration Test Server: Technical Issues

    Dear Settlers, Once the test server migration is completed and you can log in again: If you encounter any new issues or problems on the test...

    Started by BB_Cip_Mirade, 10.10.25 10:05
    3 Pages •
    1 2 3
    • Replies: 29
    • Views: 3,490
    BB_Cip_Mirade
    22.10.25 07:52 Go to last post

  3. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 393,801
    ramazan-pasa
    26.10.24 06:48 Go to last post

  4. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 120,129
    topgearfan
    13.11.23 03:13 Go to last post

  5. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 15:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 479,744
    BB_Trafffer
    08.11.23 11:58 Go to last post

  6. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 12:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,787,256
    topgearfan
    18.08.23 11:52 Go to last post

  7. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,131,542
    Reapertje
    26.12.20 06:44 Go to last post

  8. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 16:21
    • Replies: 0
    • Views: 429,948
    BB_Saqui
    27.07.17 16:21 Go to last post

  9. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 11:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 11:15 Go to last post

  1. Unhappy guest "The Geologist"

    Hello lads, Im lvl 5, and I have only one guest at the moment, name The geologist. You know whats the mission about, and the thing is I discovered...

    Started by Jamal94DELETED, 02.04.20 08:40
    geologist, stone deposit 1 Attachment(s)
    • Replies: 6
    • Views: 15,241
    LordBosse
    02.04.20 18:37 Go to last post

  2. settlers white screening

    settlers is starting to white screen since yesterday firefox is up to date i thought updating flash player may fix it but it changed nothing. it...

    Started by CoffeePowered, 30.03.20 05:08
    • Replies: 1
    • Views: 11,144
    SnowBlizz
    30.03.20 08:25 Go to last post

  3. Island

    Hello I have one problem with Island, the left small side I cant open, I cant build anything on that small island, but I open other 5 with no...

    Started by KRIZEVCI, 28.03.20 08:29
    • Replies: 4
    • Views: 10,237
    KRIZEVCI
    29.03.20 16:30 Go to last post

  4. Can't build on islands

    Can't build on islands. Only in one very small territory. My lvl 53.

    Started by simpleDeath, 21.03.20 12:00
    • Replies: 5
    • Views: 36,414
    halv12
    24.03.20 06:42 Go to last post

  5. Storm Recovery stuck

    Probably has come up before but anyway... I used the building kits before the quest had actually popped up so now I have all the buildings down but...

    Started by Trigintiljon, 21.03.20 07:00
    • Replies: 0
    • Views: 6,536
    Trigintiljon
    21.03.20 07:00 Go to last post

  6. Red Riding Hood, ore lost in travel

    I have collected 5 ore to make the heavy stones buff for the wolf. But when I go back to home island and province house, it say I don't have any to...

    Started by Jalgot, 20.03.20 03:19
    • Replies: 0
    • Views: 6,461
    Jalgot
    20.03.20 03:19 Go to last post

  7. Raid of the Nords - tent buffs disappeared

    ...disregard

    Started by Strikeshadow, 19.03.20 18:48
    • Replies: 0
    • Views: 7,501
    Strikeshadow
    19.03.20 18:48 Go to last post

  8. cant buff the barracks

    there is a quest that askingme to buff a barrack butt that isnt posible when i am trying to buff it. help me

    Started by ex-shanley, 06.12.12 04:58
    • Replies: 8
    • Views: 76,563
    biletubes
    15.03.20 01:01 Go to last post

  9. Difficulties logging in to game

    As much as I try to log in, I get a message telling me to right click to run Adobe Flash Player. Using alternative browser called BLISK, have tried...

    Started by Patrician456, 12.03.20 13:39
    • Replies: 0
    • Views: 13,247
    Patrician456
    12.03.20 13:39 Go to last post

  10. Download Client not working

    On starting the download client all i'm getting is a black screen. It seems to me that the client is not downloading any of the UI's image files.

    Started by Dorotheus, 27.02.20 20:52
    3 Pages •
    1 2 3
    • Replies: 21
    • Views: 78,672
    Dorotheus
    11.03.20 19:07 Go to last post

  11. Observatory and scouting post bug

    I have 3 of each, observatory and scouting posts. When using "Detailed Star Chart" and "Intelligence Strong Combat Intel" I get approximately 6...

    Started by Gamlejeg, 08.03.20 00:21
    • Replies: 0
    • Views: 6,062
    Gamlejeg
    08.03.20 00:21 Go to last post

  12. No enemy camp kills

    I have played Roaring Bull many times, it's a regular adventure I do. Today I have been playing it and enemy camp 3 has no losses at all. I have...

    Started by Nonal, 29.02.20 11:10
    • Replies: 2
    • Views: 7,336
    Nonal
    02.03.20 15:33 Go to last post

  13. Keener Explorer

    Does Trouble seeker actually work on this explorer? Over a week now (33 times sent) all three explorers with that skilled maxed to 30% chance and...

    Started by cheethamhill, 27.02.20 22:15
    • Replies: 3
    • Views: 7,405
    Fanfas
    01.03.20 20:51 Go to last post

  14. Explorers' roses not counted?

    I've been pretty depressed with this event, the only thing I've been able to do daily is send out the explorers (I have enough to get lots of event...

    Started by Bankslayer, 24.02.20 00:16
    • Replies: 6
    • Views: 11,766
    cheethamhill
    25.02.20 05:04 Go to last post

  15. Where have the Glue buffs gone????

    Hi logged in tonight and now have no option to build glue buffs in chocolatier? I have been building them and paid the 2k flowers to upgrade where...

    Started by Allan123456, 22.02.20 22:30
    • Replies: 1
    • Views: 5,001
    topgearfan
    24.02.20 09:57 Go to last post

  16. white and black screening

    having an issue where my client when loading my island is going either full white screen like. the entire browser or black screening. and i just dont...

    Started by valgore, 18.02.20 06:17
    • Replies: 8
    • Views: 13,270
    GenHavoc
    23.02.20 17:53 Go to last post

  17. weekly bugged

    telling me to equip ship for third time which is complete and ship shows nothing to equip https://prnt.sc/r6cqtm https://prnt.sc/r6crc2

    Started by cheethamhill, 23.02.20 03:59
    • Replies: 1
    • Views: 3,856
    cheethamhill
    23.02.20 05:52 Go to last post

  18. Can't Log In

    Have played for months without any issues, but today every time I try to log in I get a pop up reading: "Sorry, an error occurred. Please refresh...

    Started by UncleJemima, 19.02.20 18:41
    • Replies: 7
    • Views: 17,396
    Sharonna
    20.02.20 18:44 Go to last post

  19. Humble Explorer Limit - Marvelous Package

    Smilar problem between YGG - Power Pack; There is between Humble Explorer - Marvelous Pack. Limit of Humble Explorer should be corrected like YGG.

    Started by LeaderOfCastle, 24.01.20 08:53
    • Replies: 1
    • Views: 7,956
    Nymbryxion
    17.02.20 22:27 Go to last post

  20. Ghost Ship quests in waiting

    It's happened twice now. When I don't finish the Ghost Ship quest within a week, I get a new one, which gets pushed to the "waiting quests" tab....

    Started by Trigintiljon, 28.01.20 07:45
    • Replies: 5
    • Views: 33,231
    Amiarah
    17.02.20 13:44 Go to last post
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