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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 382,701
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 116,604
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 464,612
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,750,528
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,113,146
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 422,828
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Question Epic Farmyard - silo blueprint not being applied

    Got 2 x Epic silo blueprints from my last Snow White adv. I applied the 1st a few days ago to no effect did not allow Epic silo to be selected. ...

    Started by TBDragons, 27.12.19 12:32
    2 Attachment(s)
    • Replies: 2
    • Views: 11,990
    TheVictorious
    29.12.19 09:00 Go to last post

  2. Any Probs`?

    is there a problem with nort server ? wont log me in , and is long time on answer

    Started by norfik, 25.12.19 06:15
    • Replies: 0
    • Views: 7,233
    norfik
    25.12.19 06:15 Go to last post

  3. Missing gems from purchase

    Hello, I have purchased 54k gems, but instead I received 24k. For a moment I thought I clicked the wrong button, but proceeded to check the shop...

    Started by Estarkus, 18.12.19 00:06
    bonus, gems, missing, pack
    • Replies: 1
    • Views: 17,316
    BB_Malkun
    18.12.19 07:39 Go to last post

  4. Returning gens duplicating troops + auto-completing weekly challenges

    I was playing for last 2 weeks venture "Unknown Regions". I experienced some bugs during this time. 1. Returning to home-island generals without...

    Started by The_Sarmatian, 15.12.19 18:01
    • Replies: 3
    • Views: 13,489
    The_Sarmatian
    17.12.19 18:58 Go to last post

  5. Cannot send explorers - prestigious friend buff

    Hi, I cannot send explorers after prestigious friend buff was activated on my island. I send explorer refresh page or go to the adventure map and...

    Started by BlackGoku, 16.12.19 21:43
    • Replies: 2
    • Views: 8,963
    BlackGoku
    17.12.19 06:56 Go to last post

  6. Connection Failed - X-mas Event

    Am I the only one who cannot log in at the game?

    Started by hollanderdanny, 16.12.19 09:10
    5 Pages •
    1 2 3 ... 5
    • Replies: 42
    • Views: 71,066
    MOD_Daz
    16.12.19 16:05 Go to last post

  7. Missing "Getting into the Christmas Spirit" adventure

    Hi, I was already logged in this morning when the Christmas event started. I opened the first advent calendar window and received the "Getting into...

    Started by WibbleWobbleWoo, 16.12.19 14:26
    christmas event
    • Replies: 4
    • Views: 11,762
    MOD_Daz
    16.12.19 16:00 Go to last post

  8. xmas gift tree

    Still not showing if working or not, have had the whirly thing work about 3 or 4 times since I bought it.

    Started by tigrates, 20.03.19 04:17
    2 Pages •
    1 2
    • Replies: 15
    • Views: 40,107
    Rosejane
    15.12.19 14:41 Go to last post

  9. Incorrect status on building, cannot exit sleep

    Friar Tribute Has ZZs indicating stopped working Status of building says "working" but no production time or next production, button is to stop,...

    Started by ClarenceDuPont, 10.12.19 20:29
    • Replies: 2
    • Views: 9,981
    ClarenceDuPont
    11.12.19 11:31 Go to last post

  10. Processed Oil Seed not showing up

    Processed some oilseed thru the oilmill yesterday but counter in store showing no oil. Anyone else come across this? .... Probably becoz its in...

    Started by cat_flap, 11.12.19 08:18
    • Replies: 0
    • Views: 18,317
    cat_flap
    11.12.19 08:18 Go to last post

  11. Adv done on weekly don't show

    Done 3x TOW over 2 days for weekly. Only 1x shows now. Cleaned cachet and it still don't show all 3 done

    Started by Lerina, 01.12.19 08:33
    • Replies: 1
    • Views: 9,119
    BB_Malkun
    02.12.19 09:08 Go to last post

  12. Anniversay gift sent again

    Today I received the gift for Anniversary bug again ( 2nd or 3rd time I think ). But at least 2 of my guildies did not - and from what I read in...

    Started by halv12, 24.11.19 17:23
    • Replies: 9
    • Views: 37,032
    unicornlinzy1
    28.11.19 14:47 Go to last post

  13. Spooky Mine Consumption

    There's nowhere in economy overview to show spooky mine deposit consumption. We can obviously calculate it but should (imho) be shown under copper...

    Started by ClarenceDuPont, 25.11.19 12:18
    • Replies: 2
    • Views: 11,175
    ClarenceDuPont
    25.11.19 12:54 Go to last post

  14. game reports missing resources, even they are available

    Hi, I tried to build a gold mine, cost 640 hard wood, I had something over 700 so I placed it and game reported missing hardwood I tried to build...

    Started by Rejik, 23.11.19 09:23
    1 Attachment(s)
    • Replies: 2
    • Views: 9,844
    Rejik
    23.11.19 12:19 Go to last post

  15. harbour event - explorers and geolists retuning without loot and returning in mins.

    got the new harbour event - very excited and as exploteres returned sent them out - saw the reduction in time , however after a min they all came...

    Started by jfmcpm, 21.11.19 14:47
    5 Pages •
    1 2 3 ... 5
    1 Attachment(s)
    • Replies: 40
    • Views: 132,565
    WildWizard
    23.11.19 00:08 Go to last post

  16. Harbour not 'settling'!

    I cannot place the new harbour on my island. Does anyone else have the same problem?

    Started by Lord-Nadger, 21.11.19 16:06
    • Replies: 5
    • Views: 17,919
    Queue_Jumper
    22.11.19 13:44 Go to last post

  17. Older Gemini General going to star meny after adventures.

    As heading says. I have 2 older gemini generals. Sometimes when they come back from adventures they go to the star meny instead of building a camp...

    Started by Dragavon, 27.10.19 11:43
    • Replies: 3
    • Views: 16,368
    royavatar
    20.11.19 09:49 Go to last post

  18. Endless mines don't show in economy overview

    Just what it says in the header really - makes buff planning a little difficult when you don't actually know what your production is...

    Started by Vervain, 16.11.19 23:39
    • Replies: 4
    • Views: 16,207
    Vervain
    17.11.19 16:37 Go to last post

  19. Ghost Ship needs a building licence

    As the title says - has anyone else noticed that the ghost ship uses a building licence when it appears? Is this intended? and what happens if you...

    Started by Bobblyt, 13.11.19 17:36
    • Replies: 1
    • Views: 11,071
    SnowBlizz
    13.11.19 23:07 Go to last post

  20. Angry love garden 25 res building-has any one got the 25 building buff hearts lock lev 2

    love garden 25 RES building-has any one got the 25 building buff hearts lock lev 2) , i can only find 20 res within the love garden, i have...

    Started by royavatar, 06.03.19 23:11
    2 Pages •
    1 2
    • Replies: 17
    • Views: 44,367
    CoyoteNZ
    13.11.19 02:43 Go to last post
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