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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471

    Last Post:

  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages •
    1 2 3
    • Replies: 20
    • Views: 363,722
    ramazan-pasa
    26.10.24 05:48 Go to last post

  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 111,552
    topgearfan
    13.11.23 03:13 Go to last post

  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 443,535
    BB_Trafffer
    08.11.23 11:58 Go to last post

  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,707,679
    topgearfan
    18.08.23 10:52 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 1,087,434
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 411,686
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Ghost Ship needs a building licence

    As the title says - has anyone else noticed that the ghost ship uses a building licence when it appears? Is this intended? and what happens if you...

    Started by Bobblyt, 13.11.19 17:36
    • Replies: 1
    • Views: 10,902
    SnowBlizz
    13.11.19 23:07 Go to last post

  2. Angry love garden 25 res building-has any one got the 25 building buff hearts lock lev 2

    love garden 25 RES building-has any one got the 25 building buff hearts lock lev 2) , i can only find 20 res within the love garden, i have...

    Started by royavatar, 06.03.19 23:11
    2 Pages •
    1 2
    • Replies: 17
    • Views: 43,785
    CoyoteNZ
    13.11.19 02:43 Go to last post

  3. Unhappy Event Calendar special door not open...

    So, my event calendar door won't let me select the award. Also, my friend who I invited to ToW did not get the lootspot, but I got my rewards. ...

    Started by sparkies2013, 27.10.19 10:26
    4 Pages •
    1 2 3 ... 4
    3 Attachment(s)
    • Replies: 38
    • Views: 132,694
    hades8840
    09.11.19 01:50 Go to last post

  4. giant battle

    i have took down bridge then got shard made dynamite used it then took down camp 6 but no shard to make next dynamite so stuck need help asap

    Started by victoria333, 02.11.19 15:18
    • Replies: 1
    • Views: 9,974
    Kit_
    02.11.19 15:57 Go to last post

  5. Tutorial Quest "Complete a Collection"/Country Saying

    Before the update to stacking in the star menu this quest used to read: "Complete the "Country Saying" collection by gathering all the required...

    Started by Iolanthe, 06.09.16 17:44
    • Replies: 3
    • Views: 83,431
    Dorotheus
    31.10.19 08:47 Go to last post

  6. Angry Spooky Bronze mine cannot be placed

    So I bought a Spooky Bronze mine today only to find out I cannot place it anywhere on my island at all. Anyone else run into this?

    Started by Mindslayer, 26.10.19 17:01
    • Replies: 4
    • Views: 29,220
    Mr-Shifter
    30.10.19 17:46 Go to last post

  7. connection lost

    Hey. I just got connection lost 11 times , one after the other. the box in the middle of the screen show a little guy with a hammer, working on a...

    Started by Josepha, 30.10.19 13:36
    • Replies: 0
    • Views: 7,555
    Josepha
    30.10.19 13:36 Go to last post

  8. Premium Friend Buff doesn't double mine production

    I have a Premium Friend buff running and it has doubled the production of mines that were built before the buff was started - level 3 mines, buffed...

    Started by Rorschah, 27.10.19 21:34
    • Replies: 2
    • Views: 7,926
    SnowBlizz
    29.10.19 15:40 Go to last post

  9. missing items

    Hi, When i produce trick and treats in the provision house they keep disappearing once they have been produced. Also when i stop my Pumpkin...

    Started by Lady-Laura, 28.10.19 10:21
    • Replies: 1
    • Views: 9,110
    MOD_Daz
    28.10.19 10:49 Go to last post

  10. hotfix has reset event calendar

    i just logged in and went to the calendar to open today's door and saw that the first 3 days which i have opened are now closed, and i'm being asked...

    Started by Dangermouse69, 24.10.19 17:39
    • Replies: 2
    • Views: 8,500
    MOD_Daz
    25.10.19 09:58 Go to last post

  11. Missing Monsters from the mist

    Had to cancel the venture about two days ago. It said it will return in a mail. Was looking for it today but can't find it anywhere. Not in mail, nor...

    Started by Norton_C, 24.10.19 09:26
    • Replies: 2
    • Views: 14,377
    Norton_C
    24.10.19 10:47 Go to last post

  12. collection quest in ventures does not appear

    HI, In ventures Hansel and Gretel i dont recieve collection quest to find 1 stinky mushroom. I clear all map. Cant finish.... prem day is...

    Started by rbkuki, 12.10.19 08:45
    2 Pages •
    1 2
    • Replies: 12
    • Views: 39,608
    rbkuki
    18.10.19 19:16 Go to last post

  13. Adventure Bookbinder

    Does anyone find when you have two of these the rate of production does not increase.

    Started by jaspair, 17.10.19 19:53
    • Replies: 5
    • Views: 21,841
    hades8840
    17.10.19 21:12 Go to last post

  14. Weekly ship disapeared before completed

    Since noone else posting ! My ship already gone because I completed the 3 ship-quests - but many other have been saying their weekly ship gone -...

    Started by halv12, 15.10.19 12:55
    2 Pages •
    1 2
    • Replies: 12
    • Views: 37,306
    Thejollyone
    16.10.19 19:31 Go to last post

  15. Giant Battle ended without killing last 4 camps

    As per title, I didn't kill the last 4 camps yet when I went to the venture to finish it all the boxes were ticked saying I'd killed all 4, yet they...

    Started by Steve1077, 28.08.19 12:44
    • Replies: 5
    • Views: 23,057
    BB_Malkun
    15.10.19 09:05 Go to last post

  16. Epic Woordyard

    I appear to be missing a number of production chains from the Epic Woodyard dispute completing all the quests and wondering if anyone else is having...

    Started by Myst1qu3, 09.10.19 14:01
    • Replies: 2
    • Views: 9,319
    Myst1qu3
    09.10.19 15:08 Go to last post

  17. Update and trade buffs

    well that update didn't work still waiting for my trade buffs from RPH on UR 15 mins after they were ready,so yeah try again. and the pop up...

    Started by cheethamhill, 09.10.19 08:16
    • Replies: 3
    • Views: 12,651
    ginny31
    09.10.19 08:54 Go to last post

  18. any way to link old acc to steam acc?

    is their a way to link an old acc to my steam acc and how thanx

    Started by igofast, 01.10.19 07:02
    • Replies: 1
    • Views: 8,958
    Cylancer
    02.10.19 21:13 Go to last post

  19. Question Island of the Pirates Adventure Tale loot wrong?

    Island of the Pirates difficulty level: 2 Adventure Tales in loot: 1 Shouldnt it be 2?

    Started by topgearfan, 19.09.19 16:59
    • Replies: 3
    • Views: 11,558
    Areop-Enap
    01.10.19 05:57 Go to last post

  20. cant log in Captcha required

    my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up...

    Started by hades8840, 28.05.18 12:32
    2 Pages •
    1 2
    1 Attachment(s)
    • Replies: 18
    • Views: 135,204
    Cylancer
    29.09.19 20:22 Go to last post
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