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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 367,489
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 112,901
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 449,289
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,717,395
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,094,400
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 413,282
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. Weekly ship disapeared before completed

    Since noone else posting ! My ship already gone because I completed the 3 ship-quests - but many other have been saying their weekly ship gone -...

    Started by halv12, 15.10.19 12:55
    2 Pages
    1 2
    • Replies: 12
    • Views: 37,471
    16.10.19 19:31 Go to last post
  2. Giant Battle ended without killing last 4 camps

    As per title, I didn't kill the last 4 camps yet when I went to the venture to finish it all the boxes were ticked saying I'd killed all 4, yet they...

    Started by Steve1077, 28.08.19 12:44
    • Replies: 5
    • Views: 23,167
    15.10.19 09:05 Go to last post
  3. Epic Woordyard

    I appear to be missing a number of production chains from the Epic Woodyard dispute completing all the quests and wondering if anyone else is having...

    Started by Myst1qu3, 09.10.19 14:01
    • Replies: 2
    • Views: 9,405
    09.10.19 15:08 Go to last post
  4. Update and trade buffs

    well that update didn't work still waiting for my trade buffs from RPH on UR 15 mins after they were ready,so yeah try again. and the pop up...

    Started by cheethamhill, 09.10.19 08:16
    • Replies: 3
    • Views: 12,740
    09.10.19 08:54 Go to last post
  5. any way to link old acc to steam acc?

    is their a way to link an old acc to my steam acc and how thanx

    Started by igofast, 01.10.19 07:02
    • Replies: 1
    • Views: 9,058
    02.10.19 21:13 Go to last post
  6. Question Island of the Pirates Adventure Tale loot wrong?

    Island of the Pirates difficulty level: 2 Adventure Tales in loot: 1 Shouldnt it be 2?

    Started by topgearfan, 19.09.19 16:59
    • Replies: 3
    • Views: 11,664
    01.10.19 05:57 Go to last post
  7. cant log in Captcha required

    my wifes account had attempted hack from bulgria had a email from ubisoft to change pw etc did that she went to log in and couldnt keeps coming up...

    Started by hades8840, 28.05.18 12:32
    2 Pages
    1 2
    • Replies: 18
    • Views: 135,324
    29.09.19 20:22 Go to last post
  8. Expedition search

    I know one thread is not enough, there should be a whole forum about bugs and issues with colonies, but this one hit the nerve. Just messed an attack...

    Started by Cylancer, 27.09.19 15:32
    • Replies: 0
    • Views: 5,940
    27.09.19 15:32 Go to last post
  9. wont download

    have been playing for 4 yrs. 2 days ago after updating windows 10, got the parse box when trying to load. as usual uninstalled game and tried to...

    Started by xiiv, 24.09.19 16:17
    • Replies: 3
    • Views: 11,741
    26.09.19 00:21 Go to last post
  10. Storage tower "Unlocks an additional buff"

    Hmmm, I can"t find this buff option in Changelogs. Or maybe it's, again, a know bug, by the one who know but keep it for them ? Where can I...

    Started by Soupssss, 21.09.19 19:31
    • Replies: 6
    • Views: 10,571
    24.09.19 09:35 Go to last post
  11. Event achievment Give Me Ten is stuck

    I have played every day during the event, and done every daily quest I have been given. I completed the event chain a week ago. But the Give Me...

    Started by Dragavon, 22.09.19 10:27
    • Replies: 0
    • Views: 4,378
    22.09.19 10:27 Go to last post
  12. Daily event quest Side Effects doesnt complete

    It asks to complete Nothing Special. Completed it twice but the quest shows no progress.

    Started by EdaImesEtti, 21.09.19 21:19
    • Replies: 0
    • Views: 4,782
    21.09.19 21:19 Go to last post
  13. Pause for Breath stuck at 0.

    The Pause for Breath holder quest has been stuck at 0 since this morning. I filed a support ticket but their suggest was to clear my caches (Chrome,...

    Started by Ormuleon, 17.09.19 17:40
    • Replies: 3
    • Views: 9,363
    17.09.19 18:57 Go to last post
  14. Premium Friend Buff - bug

    After apply PFB by friend, explorer can't finish task, similar to QM with Observatory buff prntscr.com/o3e560

    Started by GrubyMis, 18.06.19 13:11
    5 Pages
    1 2 3 ... 5
    bug, friend buffs, provision house
    • Replies: 48
    • Views: 273,119
    16.09.19 21:52 Go to last post
  15. problem with trade office

    i'm trying to buy event resources from the trade office, however when using the filter there are no items being displayed to buy, even though it says...

    Started by Dangermouse69, 10.09.19 06:49
    • Replies: 2
    • Views: 11,175
    10.09.19 16:17 Go to last post
  16. Moved: Friend buff for production is not working

    +50% production in provision house during friend buff is not working. In the client side it looks like that is OK, but server does not count friend...

    Started by Mapik, 10.09.19 13:05
    bug, friend buffs, provision house
    • Replies: -
    • Views: -
    10.09.19 13:00 Go to last post
  17. Standalone TSO

    That is not a good idea to take sytemwide an inherent key binding of a software, like shft+ctrl+F to hide right side bar of standalone TSO. Should be...

    Started by Brankovics, 08.09.19 08:20
    • Replies: 0
    • Views: 17,596
    08.09.19 08:20 Go to last post
  18. Background in front

    This "bug" probably appears in more places, but I noticed this one. Dirt patch seams above the building. There are some other places where I saw...

    Started by Cylancer, 07.09.19 15:03
    • Replies: 0
    • Views: 11,090
    07.09.19 15:03 Go to last post
  19. Noble Bookbinder Tribute Production Timer Doesn't Update

    Open the Bookbinder tribute and mouse over the production bar to get the time remaining tool tip. Note the time. Try again in the same session any...

    Started by IainC, 24.08.19 08:06
    • Replies: 3
    • Views: 19,261
    04.09.19 16:22 Go to last post
  20. Expedition's finalizing quests

    I finally conquered my first colony island and got 2 more quests - one under the other - which so far means that they can be performed independently...

    Started by faivq, 31.08.19 22:18
    • Replies: 4
    • Views: 15,595
    01.09.19 16:04 Go to last post

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