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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,431

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 40,562
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 159,005
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,385,158
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 171,360
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 788,134
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 187,473
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. Weekley quest

    Hi, in this weekly quest i canot finish subquest to find 8 treasure search. i allredy done 10+ search but only 2 are accepted

    Started by Ante_CASH, 02.04.19 14:20
    • Replies: 1
    • Views: 6,820
    BB_Torkav
    02.04.19 14:44 Go to last post

  2. Post my first purchase only acquire 1700 gem

    my first purchase only acquire 1700 gem，it should be 3500 gem

    Started by JQQQQQQQ, 31.03.19 06:53
    2 Attachment(s)
    • Replies: 1
    • Views: 11,645
    BB_Torkav
    01.04.19 09:17 Go to last post

  3. Guild Quest bug ?

    Is this a bug ?

    Started by Soupssss, 22.03.19 12:41
    2 Pages •
    1 2
    • Replies: 19
    • Views: 85,773
    Fahari
    27.03.19 15:22 Go to last post

  4. Game Crashes After Every Adventure Completion

    My game totally freeze whenever I return from a completed adventure. Flash totally comes to a standstill and all warehouse totals are showing "0"....

    Started by Annalicia, 24.03.19 02:17
    • Replies: 4
    • Views: 17,593
    Budgy
    26.03.19 06:26 Go to last post

  5. Settlers Offline

    I downloaded the offline version of the game, but when I try to run it, it just gives me a message that I need either Chrome (which I have) or Flash...

    Started by RobD, 07.09.18 13:50
    • Replies: 7
    • Views: 24,846
    Annalicia
    25.03.19 00:46 Go to last post

  6. Gift Christmas Tree gives nothing

    I paid for a tree using presents and the first gift seemed to work fine, the icon appeared on the tree, clicking the tree added a quest to my log and...

    Started by Kotugo, 20.12.18 10:42
    8 Pages •
    1 2 3 ... 8
    • Replies: 75
    • Views: 197,871
    SnowBlizz
    21.03.19 22:31 Go to last post

  7. LovelY explorer

    Hi all, I read the Dev Diary for the Valentine 2019 Event more then once, and decided to buy the Lovely Explorer And we get 1 from BB, thanx for...

    Started by Orca45, 18.03.19 10:22
    • Replies: 7
    • Views: 22,041
    Orca45
    20.03.19 09:48 Go to last post

  8. Issue with Storm Recovery scenario

    I have done dozens of Storm Recovery which is really cool to do when you have lots of magic beans and grout, I'm used to do them as soon as I get a...

    Started by LillyAmy, 28.08.17 14:19
    2 Pages •
    1 2
    • Replies: 10
    • Views: 33,431
    Jim_B
    19.03.19 08:14 Go to last post

  9. Advanced Options Quest

    This quest is meant to pop at level 10 under the Main Quest "System Functions" but for players who've already done that set it's free floating at the...

    Started by Iolanthe, 30.09.15 11:23
    • Replies: 4
    • Views: 51,917
    Kit_
    17.03.19 15:12 Go to last post

  10. locked out of game

    For past 20 mins have been getting no further than blank blue page with connection to server lost message. Anyone else?

    Started by maryam1, 08.03.19 11:54
    • Replies: 1
    • Views: 3,673
    wintertime
    08.03.19 12:34 Go to last post

  11. Valentine treasure search

    Treasure searches started before 2nd phase of Valentine event are apparently NOT bringing any flowers despite dev diary info : "Treasure Search...

    Started by Nastynono, 04.03.19 14:44
    3 Pages •
    1 2 3
    bug
    • Replies: 20
    • Views: 73,393
    lordloocan
    05.03.19 17:44 Go to last post

  12. Valentine buff not working

    Did not get 100% on Ali Baba and the Second Thief, anyone else have this problem? The siege has same problem.

    Started by Baldazz, 21.02.19 18:40
    14 Pages •
    1 2 3 ... 14
    • Replies: 133
    • Views: 98,954
    hades8840
    04.03.19 14:31 Go to last post

  13. Enable to connect on game after a refresh

    Hi, Enable to connect on game right now. Progress bar charging 2% in 5 minutes and seems froze, already clean caches and cookies :( Now 20...

    Started by Om_The_Blissed, 28.02.19 16:25
    • Replies: 2
    • Views: 10,091
    Nolyka
    28.02.19 18:08 Go to last post

  14. Whites Flashes

    Hello, Since approximativly a week, I got many White Flash on the game... It's not good. All my system is Updated, Caches clear, Reboot...

    Started by Soupssss, 27.02.19 10:25
    • Replies: 0
    • Views: 3,067
    Soupssss
    27.02.19 10:25 Go to last post

  15. Brought gems but not received yet.

    About 2hours ago I brought 48000gems. I am sure that I payed successfully. but I still did not receive these gems, what happening?

    Started by OeeO, 25.02.19 05:04
    1 Attachment(s)
    • Replies: 9
    • Views: 7,538
    OeeO
    25.02.19 12:35 Go to last post

  16. Is it a Valentines joke ?

    At the merchant you can buy a "refill" for your flower farms. As i read it i would get a refill +10 extra flowers but i only got the 10 flowers. ...

    Started by LeBeuf, 23.02.19 09:33
    • Replies: 3
    • Views: 3,409
    Grumsi
    25.02.19 10:23 Go to last post

  17. Dev Diary Info Wrong -- Made wrong ingredients before event

    Dev Diary says you need Hardwood Planks for Valentine Card Box , so i merily converted all my pinewood planks to hardwood planks Event launches...

    Started by Harlequin_1963, 22.02.19 16:56
    2 Attachment(s)
    • Replies: 2
    • Views: 3,812
    BB_Torkav
    25.02.19 09:43 Go to last post

  18. Certificate to access thesettlersonline.com

    Has expired at 1am today, when is this fixed?

    Started by Neomaven, 22.02.19 02:16
    2 Pages •
    1 2
    • Replies: 13
    • Views: 13,001
    BB_Torkav
    22.02.19 09:08 Go to last post

  19. Angry Explorers dont bring back flowers.

    When I logged in after event start I was surprised to see that 3 explorers who had arrived after event start but before my login didnt bring back any...

    Started by topgearfan, 21.02.19 15:38
    • Replies: 9
    • Views: 5,020
    Freddy5
    21.02.19 21:59 Go to last post

  20. travel time

    my MMA's were dead when quit co-op, now they travel home 1h instead of 8 min.

    Started by Max19, 21.02.19 20:17
    • Replies: 0
    • Views: 3,091
    Max19
    21.02.19 20:17 Go to last post
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