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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,471
  1. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    3 Pages
    1 2 3
    • Replies: 20
    • Views: 373,196
    26.10.24 05:48 Go to last post
  2. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    • Replies: 8
    • Views: 114,340
    13.11.23 03:13 Go to last post
  3. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages
    1 2 3 ... 21
    • Replies: 200
    • Views: 455,281
    08.11.23 11:58 Go to last post
  4. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages
    1 2 3 ... 38
    • Replies: 373
    • Views: 1,725,363
    18.08.23 10:52 Go to last post
  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages
    1 2 3 ... 25
    • Replies: 240
    • Views: 1,101,460
    26.12.20 06:44 Go to last post
  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 417,111
    27.07.17 15:21 Go to last post
  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    18.08.13 10:15 Go to last post
  1. explorers keep returning with no loot

    A friend buff was placed on my island and explorers returned with loot so I sent them out again after event started and they return every minute with...

    Started by pdw1000, 24.06.19 08:32
    • Replies: 5
    • Views: 12,805
    25.06.19 20:52 Go to last post
  2. Angry Event is bugged again. Deligat 1000 settlers.

    Qust line delegata 1000 settlers, and then you have lost your settlers, you can not add new from your starmenu, so your settlers limited is...

    Started by VikingGold, 25.06.19 09:29
    hotfix
    • Replies: 4
    • Views: 9,456
    25.06.19 12:44 Go to last post
  3. 2 weekly quests

    I have 2 weekly quests. Is it a bug or we have 2 weekly quests with premium? Idk, I just returned and see this, When I left the game, there were...

    Started by littlepret, 24.06.19 04:49
    • Replies: 1
    • Views: 7,088
    24.06.19 07:13 Go to last post
  4. Prem friend buff

    not working properly on stronghold..says two hours to make the buff but its 4 as normal( 6 strongholds) https://prnt.sc/o5bfho says 2hrs ...

    Started by cheethamhill, 22.06.19 17:31
    • Replies: 2
    • Views: 9,943
    23.06.19 10:16 Go to last post
  5. Star charts

    The Normal and detailed star charts in black market section of merchant are not locked for me, they should be as I already have them from the event.

    Started by Dorotheus, 18.06.19 20:18
    • Replies: 1
    • Views: 11,813
    18.06.19 20:22 Go to last post
  6. A Giant Battle

    I got thrown out of 'A Giant Battle' this morning with my troops returned & the XP earned up to that point. I imagine I lost my Scouting Post XP &...

    Started by Rosejane, 18.06.19 15:10
    • Replies: 1
    • Views: 5,369
    18.06.19 20:16 Go to last post
  7. Strange graphics in game

    so just visited a new player lvl16, and they have this on their island in the lake also had a report today from another player who had a...

    Started by Kit_, 18.06.19 18:36
    • Replies: 0
    • Views: 10,431
    18.06.19 18:36 Go to last post
  8. Flash Player issue

    I log in and get to a white page and nothing happens. Normally I get a box allowing flash to run but not now. Right click allow and nothing. Any...

    Started by megadethmaniac, 11.06.19 20:28
    • Replies: 1
    • Views: 12,469
    14.06.19 18:35 Go to last post
  9. Storm recovery

    i am lvl 66 and had a weekly quest to do 3x Storm recovery. After doing the adv 3 times i did not get any reward in slot 1 on any of those 3 adv....

    Started by Bobie, 11.06.19 10:50
    • Replies: 0
    • Views: 7,119
    11.06.19 10:50 Go to last post
  10. Gift xmas tree no longer gifting

    Has anyone elses xmas gift tree stopped working? The timer always expires at around 9am each Saturday, as it has done this week, but the tree has...

    Started by Thejollyone, 08.06.19 08:22
    • Replies: 3
    • Views: 7,632
    11.06.19 02:17 Go to last post
  11. Issue with weekly challenge -resource gathering

    Ive notice that nothing is being added to the total of items required in the resource gathering part of the weekly challenge nothing is being added...

    Started by MaelstromJ, 05.06.19 20:20
    • Replies: 5
    • Views: 12,935
    07.06.19 20:04 Go to last post
  12. unable to log in

    have been trying for just over 30 mins and loading bar stuck halfway, anyone else experiencing same?

    Started by case, 29.01.19 19:30
    8 Pages
    1 2 3 ... 8
    • Replies: 70
    • Views: 113,288
    07.06.19 19:06 Go to last post
  13. main quest Eureka!

    hi there i have a main quest called Eureka!. to own a lettersmith. i had one, i built another one and still the quest it's not fulfilled. ...

    Started by JohnRo79, 04.06.19 12:36
    • Replies: 4
    • Views: 10,846
    07.06.19 08:44 Go to last post
  14. Boris winter terror bug?

    Ok, maybe i just don't understand boris, but i translate reducing enemy swift units dmg by 50%, as enemies who have first strike. If thats...

    Started by Reapertje, 05.06.19 04:03
    • Replies: 4
    • Views: 9,905
    07.06.19 01:25 Go to last post
  15. Unhappy Storm recovery bug.

    Subquest Cleansing (use 20 Poison, 16 Shovel, 11 Stinky Potion, 11 Decomposer). Since this subquest has a fail condition i was extra careful: 1....

    Started by topgearfan, 05.06.19 12:38
    • Replies: 1
    • Views: 18,194
    06.06.19 14:08 Go to last post
  16. Buffs not Sticking

    Recently special buffs are not "sticking". When friends place special buffs, they work for a few seconds and then disappear. These episodes have been...

    Started by Shamroque, 17.05.16 12:15
    7 Pages
    1 2 3 ... 7
    • Replies: 60
    • Views: 184,344
    01.06.19 10:00 Go to last post
  17. Prem friend buff

    well surprise,surprise its bugged/useless You don't get extra loot/XP prntscr.com/nusqto...my own adv yes I started the buff before I...

    Started by cheethamhill, 29.05.19 08:52
    2 Pages
    1 2
    • Replies: 11
    • Views: 32,485
    30.05.19 21:02 Go to last post
  18. 1-Up skill not working (possible weirdness with Observatory?)

    On a 2T adventure, Observatory and Scouting Post buffs active. My generals land. I wait for them to finish building their camps and then I start to...

    Started by IainC, 28.05.19 05:44
    • Replies: 0
    • Views: 8,485
    28.05.19 05:44 Go to last post
  19. Possible bug with gold hearted geo

    I bought both sent both out unskilled they both found a dep which would normally be 300 one was 700 so i assume thats 300x2 plus the other geo...

    Started by ginny31, 21.04.19 11:16
    • Replies: 4
    • Views: 8,139
    22.05.19 19:07 Go to last post
  20. QM garrisons trying to forever with Observatory

    When I activate Observatory buff and send QM to other adv, OR my home island, I get this strange behavior, and I recorded it in a video, it is not...

    Started by TheVictorious, 21.04.19 20:37
    • Replies: 6
    • Views: 27,980
    22.05.19 13:23 Go to last post

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