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Forum: Bugs & Technical Issues

Here is a place to report bugs that you encounter. If you can't find a solution to your problem here, don't forget to send a ticket to the support team through the support tool on our website.

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  1. Verified Bugs

    Moderators will post here with verified bugs and information.

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    Forum Statistics:

    • Threads: 69
    • Posts: 1,434

    Last Post:

  1. Sticky Thread Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies. The browser cache is a collection of files in which data from web pages is cached. This includes...

    Started by BB_Trafffer, 21.12.21 10:23
    1 Attachment(s)
    • Replies: 8
    • Views: 61,777
    topgearfan
    13.11.23 03:13 Go to last post

  2. Sticky Thread Sticky: Report template

    Report template explanation How did the error manifest itself? For example: error message, connection lost, etc. Date and time - When...

    Started by BB_Trafffer, 21.07.21 14:34
    21 Pages •
    1 2 3 ... 21
    39 Attachment(s)
    • Replies: 200
    • Views: 240,671
    BB_Trafffer
    08.11.23 11:58 Go to last post

  3. Exclamation Sticky Thread Sticky: [Diagnostics] Performance, Lag, Freezes?

    Please use this thread to report any lag, freezes or performance issues you may experience with the latest game version. Try and include as much...

    Started by BB_Saqui, 18.07.17 11:20
    38 Pages •
    1 2 3 ... 38
    2 Attachment(s)
    • Replies: 373
    • Views: 1,515,124
    topgearfan
    18.08.23 10:52 Go to last post

  4. Sticky Thread Sticky: [HOWTO] Issues you can check and solve yourself

    There are often bugs reported which are not game bugs, but a problem with the player's computer, browser or internet connection. There are a few...

    Started by Jamdoggy, 01.03.14 23:42
    2 Pages •
    1 2
    • Replies: 19
    • Views: 209,494
    Urd123
    13.01.22 17:09 Go to last post

  5. Sticky Thread Sticky: [Investigation] Long loading times

    Hello, Some of you are experiencing problems with long loading times (sometimes even exceeding 1h). In order to compile a clear and concise...

    Started by BB_Torkav, 20.03.19 11:01
    25 Pages •
    1 2 3 ... 25
    3 Attachment(s)
    • Replies: 240
    • Views: 899,756
    Reapertje
    26.12.20 06:44 Go to last post

  6. Sticky Thread Sticky: Flash warnings and how to fix them

    Dear Settlers, As of July 24th, 2017 we've received reports of login difficulties and other inconveniences. The following explanations should...

    Started by BB_Saqui, 27.07.17 15:21
    • Replies: 0
    • Views: 208,723
    BB_Saqui
    27.07.17 15:21 Go to last post

  7. Sticky Thread Moved: Overview of verified bugs

    Started by Fexno, 18.08.13 10:15
    • Replies: -
    • Views: -
    Fexno
    18.08.13 10:15 Go to last post

  1. about premium

    Hello, May I ask, has something changed about premium? Normally, when having a loot spot, the second player gets profits from premium too? We...

    Started by Margrietje, 31.01.19 19:50
    • Replies: 2
    • Views: 13,688
    geezer123
    01.02.19 09:27 Go to last post

  2. can't connect to server

    anybody know why?

    Started by DaisyKay, 27.01.19 12:22
    15 Pages •
    1 2 3 ... 15
    • Replies: 143
    • Views: 211,135
    BB_Saqui
    28.01.19 14:56 Go to last post

  3. Battle result

    Hello settlers! I found mistake, or may be I don't understand something. I attached screenshot of battle. I attacked enemy camp with general +...

    Started by Alexd77, 23.01.19 07:08
    1 Attachment(s)
    • Replies: 2
    • Views: 14,212
    Alexd77
    23.01.19 13:02 Go to last post

  4. I cant unlock main quest Brew production for a very, very long time.

    Hi, I am level 45 and I still cannot finish a main quest. It simply doesn't unlock a subquest although I have met the conditions. I have played...

    Started by Meslamtaea, 21.01.19 22:53
    1 Attachment(s)
    • Replies: 3
    • Views: 5,373
    Xibor
    22.01.19 20:09 Go to last post

  5. a mess of glitches.

    In the last 24 hours the following have occurred in my guild. Loss of chat, sometimes just guild chat, sometimes all channels. Person on line and...

    Started by maryam1, 14.01.19 17:57
    • Replies: 8
    • Views: 3,078
    Xibor
    20.01.19 20:19 Go to last post

  6. guild market vote bug

    I just voted vor guild market, clicked farm as first choice and then some random below as I did not care. Anyway, I click done, and this happens: ...

    Started by WillowWarbler, 07.01.19 19:24
    • Replies: 2
    • Views: 2,982
    Kit_
    20.01.19 10:12 Go to last post

  7. Angry Endless coal mines don't count towards "have 5 level 6 coal mines" pathfinder quest.

    this weeks pathfinder quest`s have 5 lvl 6 coal mines i have 3 normal coal mine and 3 endless coal mine the 3 endless do not count to 5 lvl 6...

    Started by oldboot, 08.01.19 07:10
    2 Pages •
    1 2
    • Replies: 15
    • Views: 23,042
    LillyAmy
    19.01.19 22:47 Go to last post

  8. Remove the "Pathfinder quest - Leading by example"

    I suggest that BB removes this quest from the Pathfinder quests, so that no more players will have to try to complete this in vain, because BB mess...

    Started by Urd123, 31.03.18 10:15
    • Replies: 4
    • Views: 44,062
    geezer123
    14.01.19 21:44 Go to last post

  9. Christmas Market fails

    When I used my level 4 Christmas Market for the second time, none of the buildings in the 11x11 area got a buff. The cooldown time showed 10h30...

    Started by Roel_Rulez, 29.12.18 09:03
    • Replies: 8
    • Views: 184,171
    Thejollyone
    10.01.19 17:13 Go to last post

  10. File loading failed!

    Hi, I can login, but it doesn't load the game. I have updated both browser and flashplayer, cleared cache and tried it with safari and chrome....

    Started by VoittoOnninen, 22.10.17 20:34
    4 Pages •
    1 2 3 ... 4
    1 Attachment(s)
    • Replies: 33
    • Views: 195,298
    polarbarez
    09.01.19 19:13 Go to last post

  11. problems clicking camps on adv isles

    Is anybody else experiencing this? My mouse does not click properly on camps when on adv isles. This happens when i try to move gens or send attacks....

    Started by DaisyKay, 07.01.19 13:17
    • Replies: 4
    • Views: 14,382
    Xibor
    07.01.19 20:50 Go to last post

  12. Guild Market Change Over has not occurred

    Guild Market should have updated overnight (UK time) but is still showing the previous version. Voting button shows 0 second countdown ...

    Started by geezer123, 30.12.18 08:29
    2 Pages •
    1 2
    • Replies: 17
    • Views: 168,468
    Xibor
    07.01.19 20:44 Go to last post

  13. There is a problem loading the game on chrome (very slow)

    game is not ended yet ^0^ ========================================================================= http://blog.naver.com/thdzl/221168207075 ...

    Started by GOMGOUUN, 21.12.17 06:02
    • Replies: 4
    • Views: 11,245
    Kotugo
    07.01.19 13:25 Go to last post

  14. Is TSO down for maintenance?

    There is no notice on the homepage and I get this when trying to play: "We regret that the connection to the "The Settlers Online" server failed....

    Started by Oujloid, 06.01.19 15:04
    • Replies: 4
    • Views: 2,398
    Oujloid
    06.01.19 15:44 Go to last post

  15. File Loading Error

    I can't access TSO, when I try I receive this prnt.sc/k6axba , I have cleared the history/cache etc and even tried with different browsers.

    Started by cheethamhill, 14.07.18 04:55
    3 Pages •
    1 2 3
    • Replies: 25
    • Views: 30,495
    Rod-
    05.01.19 12:10 Go to last post

  16. xmas market stop/start itself

    my market is constantly rebuffing itself, every 30 sec or so the buffed buildings become unbuffed, then few seconds later the market is activated...

    Started by C0mplyOrDie, 02.01.19 11:46
    • Replies: 0
    • Views: 4,273
    C0mplyOrDie
    02.01.19 11:46 Go to last post

  17. Exclamation Christmas market

    If you activate a buff while the Christmas Market is upgrading the cost of buff is taken and cooldown started but no buff is applied. Either make it...

    Started by topgearfan, 02.01.19 01:52
    • Replies: 1
    • Views: 17,591
    KC-Grim
    02.01.19 07:21 Go to last post

  18. Unable to place new buildings/wells/wheat fields

    As soon as the animation for the little guy makes it out to the building site for mines/wells/wheat fields (all I have tried as I am short on...

    Started by Usu_Mu, 01.01.19 10:33
    • Replies: 0
    • Views: 7,700
    Usu_Mu
    01.01.19 10:33 Go to last post

  19. Christmas Event Bugs

    anyone else having problems cant open any chat tab and also the advent calender has all doors open also completed tasks cant tick ....seeing you...

    Started by hades8840, 10.12.18 09:10
    8 Pages •
    1 2 3 ... 8
    • Replies: 79
    • Views: 140,548
    Mannerheim
    29.12.18 17:38 Go to last post

  20. GB house pop after upgrade

    I just upgraded 5 gingerbread houses to lvl 6 which should have given me an extra 75 pop but it looks like I only got 45, did I miss something? It...

    Started by Steve1077, 28.12.18 20:35
    • Replies: 1
    • Views: 5,929
    Brotherjon
    29.12.18 14:10 Go to last post
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